The first order has been reversed to my Bitcoin wallet

But I tried to initiate a new one when their reserve was way above my request but yet I was not paid and it hasn't been reversed.

Gradually losing trust in this exchanger

Please admin assist.
I have already sent personal message on the order page

Xchange.cc provide perfect money by details of mentioned exchange transaction . now we know that ultrachange.biz support staff scammers exchanged stolen perfect money to sberbank USD.
here is sberbank account information's that stolen amount has been transferred to it:

Funds were transferred to the Card Sberbank 5469060013449985.
Card holder Matveeva angelina Leonidovna.
IP 46.191.162.136

Hello, M.g! It's absolutely impossible, sir. Firstly, there is no such amount of money for which we'll exchange our reputation. Secondly, on our website PM - vouchers are being excepted automatically, and we send you a screenshot with the instruction, but you've decided to send it to us in the form of note to the application for some reason. Manual check showed us that the voucher has already been redeemed.

Sir
i had 2 pm voucher . one $5000 and another one $4000.first i submitted a $4000 order exchange PM to BTC-E in your website. system accept my request but when i click to pay it warn me this exchange is not possible and you can exchange maximum $2231 . i contact you customer support and i told them :
"sir i have 4k voucher , please increase limits and your btc-e balance . i need to exchange 4k pm voucher to btc-e. thanks"
your support staff reply me with e-mail :
Hello, dear.
Send in your tickets pm e-voucher.
i asked you support staff by email :
Hi sir
You mean i send my e-voucher for you by ticket ?
your support staf reply me by email :
Yes, send in a ticket.

during this send and receive answers i exchange my 4k pm voucher by using another exchanger and i send my 5k voucher by your internal ticket and after that i send another email to your staff with this text :
I send a $5000 voucher by ticket .
Please exchange it to btc-e code for me .
Thanks
Thanks

after sending this email there was no any response from your support and next day i received a automatic email :
Dear, .

Our support team have just sent you a message regarding your order #27174 through internal message system. Please use your email and password in order to login your personal area at Ultrachange.biz.

Please do not reply this email since it was generated automatically.

Thank you for choosing our service!
Regards, Ultrachange.biz

i checked my ultrachange internal ticket and there was a ticket from your support :

Administration 2016-12-14 07:03:38

Hello, you need to manually enter the voucher number and code in your order.

i contact your live chat and i told them that system not accept more than $2000 voucher because of limit and last night you request me for sending voucher by internal ticket , but your support staff only fave me unrelated answers . then i check my voucher and i saw that it was not valid i contact perfect money support center and they told me it was redeemed few hours ago.

1) I'm not giving this voucher to any other person or exchanger and it was redeemed exactly after i send it for your support staff by internal ticket.
2) you told me in my complaint request :
Secondly, on our website PM - vouchers are being excepted automatically, and we send you a screenshot with the instruction, but you've decided to send it to us in the form of note to the application for some reason

your information is not true because the screenshot you say is for our next day live chat , more than 10 hour before that i send voucher by internal ticket for you.
you say "but you've decided to send it to us in the form of note" i decide ? first time your staff contact me by email and told me send voucher information's by internal ticket system not me . please first check your support staff conversation then reply to my complaint .
for Remember only !!! :

I ask your support :
"sir i have 4k voucher , please increase limits and your btc-e balance . i need to exchange 4k pm voucher to btc-e. thanks"

your support staff reply me with e-mail :
Hello, dear.
Send in your tickets pm e-voucher.

I asked you support staff by email :
Hi sir
You mean i send my e-voucher for you by ticket ?

your support staff reply me by email :
Yes, send in a ticket.

I'm not decide to send voucher by ticket your staff ask me for sending e-vocuher by internal ticket.

if you are ultrachange administrator not their support please believe me there was no anyone that know about this voucher . i exchanged millions of dollar perfect money and bitcoin and there was never any such case during past few years .

I'm not in Russia but if i was, be sure that i notify this case to police and i find out who is Matveeva angelina Leonidovna and she's relation to your support staff.

From our side, it also looks really strange because we have only received an invalid voucher and on this basis, you accuse us of a felony. According to your details of payment, the money sent to someone who is 1,500 km away from us (by ip-address).
We have exchanged millions of dollars too and we have tens of thousands of customers for several years. Also, we are 100% confident in our employees.
In any case, we encourage further discussions and clarify the circumstances of this incident.
Please contact us in any convenient way.
regards, Administration of Ultrachange.biz ( Skype - ultrachange.biz)