Hello, Alex!
We will check your transaction and reply you.

Dear Alex, we sent email to your address. Please, read and reply.

Problem was solved! Thanks a lot.

Hello, Dave!
Thank you!

Sincerely, Quickex team.

Hello, Denis!
Sir, your funds have been sent.

Sincerely, Quickex team.

Thank you!

Hello, Anna!
Thank you!

Sincerely, Quickex team.

Hello, Nicolas!
Thank you!

Sincerely, Quickex team.

Hello, Alex!
Thank you!

Sincerely, Quickex team.

Hello, Max!
Thank you!

Sincerely, Quickex team.

Hello, Paul Armani!
Thank you!

Hello!

A request for the administrator of the exchanger to respond to this complaint from the user.

Best regards, BestChange administration.

The support was very helpful and the money was transferred.

My summary of Quickex would be that the technical platform is lacking some stability or features but it is a serious exchange. They could have scammed me if they wanted to but all went through and i have my money now.

Thank you for the support.

We had temporary problems with the withdrawal. Now all problems are solved. The Quickex works as usual.
Sorry for the inconvenience and thank you for your patience!

Yours sincerely, Quickex team.

Hello, Lars!
checked. Our courses are updated every second and depend on the situation on cryptocurrency exchanges. Also, the course depends on the volume. On small amounts, the rate is worse than on large ones. But on too large amounts, the rate is gradually deteriorating.

Hello,

A request for the administrator of the exchanger to respond to this comment from the user.

Best regards, BestChange administration.

Hello, Mig!
Sorry, we had problems with the automatic system for your transaction. We have exchanged manually for you. Issues resolved. The exchanger is operating normally.
Thank you for your patience.

Hi, ok problem is solved :-)
Thank you for your service!!!

Hello, Paul O!
As already mentioned, this case is not typical. The user also neglected the instructions of our support manager. Our manager forbade you to send funds back to our address. In the event of a user error, a refund is not always possible, but we make every effort to ensure that the refund is approved.

Thank you for getting back to me. I am still waiting patiently for the approval.

Hello!

A request for the administrator of the exchanger to respond to this complaint from the user.

Best regards, BestChange administration.

Quickex has kindly refunded the claim. I rate them 5/10 as an exchange. Their support is very slow, but nice and cool.

Hello,

A request for the administrator of the exchanger to respond to this complaint from the user.

Best regards, BestChange administration.

Hello, Paul O!
We watched your conversation with our manager. He told you that you can not send back BTT to our addres and you can make only new transaction. He explaned you that "refund addres" for other options. But you sent back your exchanged crypto assets to our address in exchange.
Despite this, we wrote to you that we will return your funds that you sent back to us at your address. We ask you to wait, it will take some time.
Thank you!

Thank you for the quick reply! I'll update the claim once my refund is confirmed.

Paul O, If an atypical problem arises due to a user error, then the solution to the case usually takes a lot of time due to waiting for the final approval of the management.

Thank you for the reply, as always. I will cancel the claim as soon as my refund is confirmed. I do not necessarily agree with your assessment that user error was a factor.

Quickex any update? It's been over two weeks now.

Hello,

A request for the administrator of the exchanger to respond to this complaint from the user.

Best regards, BestChange administration.

BestChange.com
Given Quickex failure to respond, I would request that their listings be removed from BestChange.

Paul O,
As already mentioned, this case is not typical. The user also neglected the instructions of our support manager. Our manager forbade you to send funds back to our address. In the event of a user error, a refund is not always possible, but we make every effort to ensure that the refund is approved.

Hello,

A request for the administrator of the exchanger to respond to this complaint from the user.

Best regards, BestChange administration.

Hello, David!
Unfortunately, our liquidity provider unexpectedly asked for the passage of KYC on your transaction. Since you refused to pass KYC, we demanded that your funds be returned to you. This process takes time. You will receive your funds back soon.

It has been 48 hours since the start of the exchange, but the situation has not changed! The exchanger still holds my funds, referring to the problems of some partners! I want to receive a refund of my funds!

David, Hello!
Don’t worry, the funds will be returned to you. But it may take some time. We sent another statement to our liquidity provider asking us to expedite the process.

So far, my funds have not been refunded. Please make a refund and I will not renew the claim.

I still have not received my funds, 3 days have already passed! Only letters with promises come to the mail. Bestchange administrators, ask the Quickex exchanger a question, when will the exchanger make a refund?!

Hello!

A request for the administrator of the exchanger to respond to this complaint from the user.

Best regards, BestChange administration.

I still have not received my funds, 4 days have already passed. Only letters with promises come to the mail. Today they sent a ID deal, it turned out that it has nothing to do with me. They act like scammers. I have already suffered losses from exchange rate changes. Administrators of Bestchange, ask a question to the exchanger, when will he return the money?

I still have not received my funds, 4 days have already passed. Only letters with promises come to the mail. Today they sent a ID deal, it turned out that it has nothing to do with me. They act like scammers. I have already suffered losses from exchange rate changes. Administrators of Bestchange, ask a question to the exchanger, when will he return the money?

David, Hello!
The transaction is being refunded, here's the hash https://www.blockchain.com/btc/tx/649f11f463243666fd71a05c3abc792ede7862092fef64ece0dc54898052050f
Thank you for your patience.
Sincerely Yours, Quickex.

Hello, Alex Brian!
Please provide exchange number and transaction hash

Hi admin, i didnt want to make the exchange number public. When I put it in the reference number box i got an error to put in the number. Maybe it doesn't accept the quickrex format with letters and dashes? Can I email it to you so that I can renew the claim? Or is there a way to get past that error and add it without it being public?

Here afba_1fedefbd-42d4-4eb1-9de1-92acf9a25199

Alex Brian, Currently, your transaction is on hold pending KYC check by our Security Team (this is a one-time procedure only). Please connect us for email support@quickex.io or telegram @quickex

I have emailed you 4 times and have gotten no response. You also say nothing about this KYC before sending the coin. Why accept it and THEN (days later) tell me there is a KYC check. On your own bitcointalk you say "no KYC". You just said it again on June 27 in that same thread.

Please just cancel the transaction and return my BTC.

On the main page of your site you have "That’s it. No need to pass tedious registration and KYC procedures. We want you to convert your cryptocurrency assets safely, stay anonymous and rely on that every calculation will be done almost instantly for the sake of your convenience. "

and here is your bitcoin talk where you say the same https://bitcointalk.org/index.php?topic=4501011

Alex Brian,
Thank you for your query.
The transaction you are wondering about has been placed on hold since our risk management qualified it as a subject to AML/KYC procedure.

According to Quickex service AML/KYC policy, we are asking your to provide us with the following documents:

- a high-quality photo of your ID document (passport or driving license) valid in your country;
- the official proofs of the origin of the funds in question. Such proofs may consist of any information that would allow to confirm that you're the owner of those funds, such as the initial source of funds, your exchange accounts with the history of trading, receipts from cryptocurrency sellers, your mining activity, etc.

All the requied documents must be sent to support@quickex.io.

No. Your website specifically says that you do not require KYC and your bitcoin talk says you do not require it for crypto to crypto. Simply return my coins to the refund adress. You also have not responded to a single email. This "KYC" ploy is clearly a way to scam and keep my money.

Return my bitcoin to refund address. Âåðíèòå ìîé áèòêîéí íà àäðåñ âîçâðàòà

Alex Brian,
I referred your request to technicians.

Alex Brian,
Please take into consideration that in case you refuses to undergo the AML/KYC procedure, the initial amount less applicable fees will be refunded to the sender address. The account will be frozen and the wallet addresses blacklisted.

Please confirm if you refuses to provide the information requested to complete the KYC/AML procedure.

Yes, I will not provide that information. Please refund the bitcoin to the refund address. I will remove the claim once you do that.

Alex Brian,
The refund is being processed. Here is the proving hash: https://www.blockchain.com/btc/tx/f70df04a232f105c2da23024ec8ba11a13d6d141ba70a90afaaa3983fc65372a

Hello,

A request for the administrator of the exchanger to respond to this complaint from the user.

Best regards, BestChange administration.

Hello, Misha!
Indeed, at the moment there are some minor problems with the direction of fiat currencies to cryptocurrencies. We urgently solve the problem in this area

Hello, Moonice!
Thank you for your query.

W have forwarded your question to the technical department. They will attend to the matter and contact you as soon as possible. Once your is investigated, you will be informed!

Why did not you see me back in support?!!!!
Why did you send $ 32 less money first?!!!
Did your customers imagine a fool?!
With these methods, do you distract users?
"They will attend to the matter and contact you as soon as possible."?!!!!!!!

If my problem is not resolved in the next 24 hours, i send a post on https://bitcointalk.org/ with Title " quickex is SCAM " With professional SEO.

Moonice,
Thank you for your feedback! I have forwarded this case to the technical team too. Once the matter is investigated we will let you know.

You yourself are admin and forwarded my problem to the technical department?!!!!
we are a fool?!!!!

The customer received less USDT, since ETH-USDT rate has changed.
The rate applied to the order in question was 293.75399337848006 USDT. The exchange itself took place at 12:32:29 UTC+3, that is the moment after incoming ETH transfer received 2 confirmations in the blockchain.
After all the fees (our fee and network fee) applied, the customer received 390.3990572 USDT

Consequently, the exchange was processed at the real-time rates provided by the market. Quickex can neither predict nor influence the rates and for this reason we do not fix them and the amount a customer sees when creating their transaction is always estimated. This fact is mentioned on our website.

In order to avoid any similar issues in the future we recommend to send ETHwith a higher network fee, so that the transfer could get confirmed sooner and it would be more possible to exchange the coins at an estimated rate.

You see this issue as you like.
While the reality is something else.

i am a trader and see market every minute.
My transaction was confirmed at a price of $ 410, in 15 minute.
i exchange 1.329 ETH and would have to get $ 411 (i get 390usdt)
this 21 usdt where is it?! (Inside the wallet of admin.)

Also sorry for the bestchange site that hiding the reality.

Moonice,

Sorry, your request hasn't been processed yet. Our technical team has been overloaded in the past few days. However, your request has been prioritized so it will be processed as soon as possible.

Thank you for understanding and patience!

I need my money

Moonice,
Please accept our sincere apologies for the delay!

We totally understand your concern, and we will do our best to resolve the matter and provide the results of the investigation in the nearest time.

You are a thief.

Moonice,

The discrepancy occurred because of the rate change. Market prices were pretty unstable in June, so in a situation like this it is likely for a customer to get more or less than what was estimated, since the rates fluctuate every minute. The price of ETH went slightly down at the moment of the conversion in question, you can make sure if you take a look at the screenshot "ETH-BTC rate, 27.06". The rate applied was equal to 0.025875 BTC for 1 ETH. The rate is present in the candlestick 9:00-9:15 which corresponds to the first stage of the exchange, that is the ETH-to-BTC exchange. So, by checking the screenshot attached, you can make sure that the first part of the exchange was performed in accordance with the real-time rate provided by the exchange market and that the rate drop did influence the following discrepancy.

The BTC-USDT rate was fluctuating as well. You can check it with the second screenshot which illustrates the USDT price growth. The growth was not so significant by itself, but together with the ETH rate drop it caused the discrepancy mentioned by you and by your customer. On the screenshot you can see the red candlestick corresponding to the period when the second stage of the conversion took place, that is the period between 9:10 and 9:15 UTC. The red candlestick means the price drop, in other words the price of BTC went down compared to the price of USDT. The rate applied was 11632.39276919659 USDT for 1 BTC. The rate is present in the candlestick we mentioned.

If you apply the rates to the input amount of the transaction, you'll get the following output amount - 400.01332666 USDT. This is the amount Changelly received after the second stage of the exchange was completed. Then the system withdrew our fee of 5,61426946 USDT and USDT network fee of 4 USDT. The resulting amount equal to 390.3990572 USDT was then transferred to the customer.

Therefore, the resulting amount was lower than the estimated, for the rates corresponding to the currencies involved changed. Quickex doesn't fix exchange rates and this fact is mentioned on our website and in our Terms of Use. So, the amount displayed when a transaction is being formed is an estimated one and may differ from the actual one in case of any price fluctuations.
The discrepancy in question, therefore, does not imply any reimbursement.
http://ipic.su/img/img7/fs/LTC-BTCrate_27thofJune_Binance.1562745761.png
http://ipic.su/img/img7/fs/BTC-ETHrate_27thofJune_Binance.1562745806.png

I fully explained how you deposited $ 30 less.
If you do not return $ 30, I will post the topic in Bitcointalk too

Moonice,
The discrepancy occurred because of the rate change. Market prices were pretty unstable in June, so in a situation like this it is likely for a customer to get more or less than what was estimated, since the rates fluctuate every minute. The price of ETH went slightly down at the moment of the conversion in question, you can make sure if you take a look at the screenshot "ETH-BTC rate, 27.06". The rate applied was equal to 0.025875 BTC for 1 ETH. The rate is present in the candlestick 9:00-9:15 which corresponds to the first stage of the exchange, that is the ETH-to-BTC exchange. So, by checking the screenshot attached, you can make sure that the first part of the exchange was performed in accordance with the real-time rate provided by the exchange market and that the rate drop did influence the following discrepancy.

The BTC-USDT rate was fluctuating as well. You can check it with the second screenshot which illustrates the USDT price growth. The growth was not so significant by itself, but together with the ETH rate drop it caused the discrepancy mentioned by you and by your customer. On the screenshot you can see the red candlestick corresponding to the period when the second stage of the conversion took place, that is the period between 9:10 and 9:15 UTC. The red candlestick means the price drop, in other words the price of BTC went down compared to the price of USDT. The rate applied was 11632.39276919659 USDT for 1 BTC. The rate is present in the candlestick we mentioned.

If you apply the rates to the input amount of the transaction, you'll get the following output amount - 400.01332666 USDT. This is the amount Changelly received after the second stage of the exchange was completed. Then the system withdrew our fee of 5,61426946 USDT and USDT network fee of 4 USDT. The resulting amount equal to 390.3990572 USDT was then transferred to the customer.

Therefore, the resulting amount was lower than the estimated, for the rates corresponding to the currencies involved changed. Quickex doesn't fix exchange rates and this fact is mentioned on our website and in our Terms of Use. So, the amount displayed when a transaction is being formed is an estimated one and may differ from the actual one in case of any price fluctuations.
The discrepancy in question, therefore, does not imply any reimbursement.
http://ipic.su/img/img7/fs/LTC-BTCrate_27thofJune_Binance.1562745761.png
http://ipic.su/img/img7/fs/BTC-ETHrate_27thofJune_Binance.1562745806.png

You steal my money
and
i need my money

Moonice,

The discrepancy in question does not imply any reimbursement.

You are a thief.

Https://bitcointalk.org/index.php?topic=5165665.0

Moonice, I ask you to carefully read the data that we sent earlier.

Your information will not be paid to me.

Moonice, hello!
As you know, the rate of cryptocurrencies is very volatile and if sharp dumps or pump-ups of coins occur during transactions - with unfixed rates, we exchange the exchange at the current rates.

You are a thief.

Hello, Gill!
Yes, indeed, the commission is floating and depends on the amount of currency. We work through the stock exchange and this is normal. But in the near future, we will connect the fixation of exchange rates. Watch out for our commissary on bestchenzh

But neither on the website nor in the rules do not say!

Fix it! Or don't lie about your "best rates" at bestchange!

Gill, No, it is not.
http://priscree.ru/img/2077d01af5f34b.jpg
http://priscree.ru/img/e5fa8e3898cee.png
http://priscree.ru/img/46f71b3dff23a1.png

Now I definitely do not believe that I got on a bad rates when BTC and ETH rates were growing.

You seem to not see my question. You have a warning that you do not fix exchange rates, but it says on your website that the commission for your services is 0.3%, without taking into account the floating rate (and, again, it is not the best).

And you wrote in your reply to me that your commission amounts to "~ 0.5% of the Quickex commission"

This proves that you either do not understand what you are writing about, or are lying.

Gill, We do not in any way deceive you. Maybe I sometimes do not understand you. To descendant that my native language is Russian. But at the same time in the "Terms of Use" https://quickex.io/en/docs/terms. A rate of ~ 0.5%. The commission is not fixed and depends on the volume of the currency. This is done so that users get the maximum benefit (sorry, I don’t know how it sounds in English) From the funnel / glass exchange. I understand your indignation, but I paroveril on the exchanges and at the time of receiving the money you received the best rate of 20 exchanges that are connected to us

I definitely did not get any benefit. It is written on your site that the commission of your service is 0.3%.
And the exchange you make at the best rate. Do you have a fixed fee for each exchange or not?
If so, how many percent does it make? 0.3 or ~ 0.5%?

Gill, 0.3% is the rate at 10 BTC, but the smaller the volume, the smaller the rate. With your volume of 0.01, BTC turned out a rate of 0.6. I understand that this is a large amount. And this difference is significant. But on the exchanges such a volume is of low demand. And we depend on the crypto exchanges and their offers.

On the site you have written that only 0.3% + on bestchange there is no warning about additional fees depending on the amount.

Put a warning about additional commission. Otherwise it is a deception of users.

I will not remove the claim until you do this. This is a matter of principle.

Gill, I actually can not put such a warning on the BC. because the course is estimated at one point. 1 unit. Here the problem is already the course file that the BK requests. We solve this issue by the administration of the portal.

Gill, the portal for some reason does not support the floating rate although this is the norm for exchanges

But in fact, you have a hidden commission, about which you do not notify users.

When you resolve the issue or put a warning - I will remove the claim.

Gill, I can not solve this issue without the help of the administration. There are no hidden fees. There is a floating cursist. Please write to the administration of the Bestchange or delete the complaint because it is not justified according to our rules

You transfer to bestchange the best rate (the same as on the exchange) without any commissions, so you are always on top in bestchange monitoring.

But as a result, this course will always be changed, since the commission is imposed later, depending on the amount of exchange. For volumes above 10 BTC, this is 0.3%, for other amounts, it is ~ 0.6%.

I'm right?

Gill, no it's not. Carefully read my messages before resuming the claim

I read everything very carefully, but you often ignore my questions.

Please explain why you are sending to bestchange rates without a commission?

You wrote that there is a problem with the transfer of data about commission on bestchange - “Gill, I actually can not put such a warning on the BC. because the course is estimated at one point. 1 unit. Here the problem is already the source file that the BK requests. We solve this issue by the administration of the portal.”

Also, you wrote that the ñommission is “floating” and is set for each amount individually - “Gill, 0.3% is the rate at 10 BTC, but the smaller the volume, the smaller the rate. With your volume of 0.01, BTC turned out a rate of 0.6. I understand that this is a large amount. And this difference is significant.

For example, for my transaction it was ~ 0.6 (although the site says that it is only 0.3%).

I ask you to explain what rates you send on bestchange monitoring.

Gill, please read https://quickex.io/en/docs/terms starting the exchange, you agreed with its rules

Answer my question.
I will not withdraw my claim.
You will not be able to avoid answering.

Gill, Your claim seems to us not reasonable. We have answered your question.

I will repeat my question again - why are you sending a course without commission to bestchange?

You are deceiving people.

Gill, please read https://quickex.io/en/docs/terms starting the exchange, you agreed with its rules

You can't ignore my question. I will not remove the claim until you stop cheating users.

Also send all the information of the BestChange administration. I also see other users complaining about the same problems as me.

Stop deceiving users and display your courses honestly with all commissions!

The exchange was processed at the real-time rates provided by the market. Quickex can neither predict nor influence the rates and for this reason we do not fix them and the amount a customer sees when creating their transaction is always estimated. This fact is mentioned on our website.

Why don't you transfer the commission as all other exchangers do?

Why do not you warn the user about the additional commission?

Gill, Additional commissions are missing. We will fix the course fixing next week.

Tell your administrator to no longer lie in the messages (read above - he writes that there is no additional commission).

When you add information about the commission and correct rates - I will remove the claim. This is a matter of principle.

"There are no hidden fees. There is a floating cursist."

Gill, Good. From tomorrow, the test of fixed exchange rates begins. And next week, fixed exchange rates will be connected for: btc eth etc xem ls xmr zat strat ardr rep maid ltc xrp docto ntx dash nav gnt waves zrx qtum storj fun hmq xvg btg dgb dnt vib rcn powr trx pthyrthydhd ramn noah bnb zen ae wtc ark arn xtz btt bnb-new. You can participate in testing.

Add your ñommission to the course and do not deceive users.

You have an additional (since you don’t transfer it to the bestchange — hidden) the commission of which you have admitted yourself.

I am not interested in your fixed rates, I only care that no one else is deceived by your exchanger.

Gill, I do not understand you. You asked to do for users that they are not confused with a non-fixed course. We accelerated the development and attracted additional programmers to make the exchange rate linear and fixed. You are still not happy

I will remove the claim when you fix it. For now let it hang as a warning.

Gill,

Sorry, your request hasn't been processed yet. Our technical team has been overloaded in the past few days. However, your request has been prioritized so it will be processed as soon as possible.

Thank you for understanding and patience!

Do you see what I write to you? What does this have to do with your overloaded team? This is just nonsense.

I will not remove my claim until you make changes to your courses and stop cheating users.

Gill, Hello. We are proud to announce that today all exchange rates are fixed