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Quickex exchanger
Go to the Quickex site
Information from the exchanger administration
Quickex is a platform that uses sophisticated mechanisms to exchange cryptocurrencies but remains simple and user-friendly.
Leave feedback about the exchanger
Our experienced professional development team constantly improves the platform striving to provide the best user experience, the lowest fees and the fastest exchange. We also can provide you with our API that has already been used by several online platforms and proved to be vital for successful development and work of any business. Other
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| Status: | active | Quickex reviews: | 1/43 | |
| Exchange rates: | 189 | Advanced Cash TS: | — | |
| Reserve: | $42 857 428 | Perfect Money TS: | — | |
| Age: | 2 years 11 months | WebMoney BL: | — | |
| On BestChange: | 2 years 1 months | MyWOT rating: | 3.0 | |
| Country: |  |
Austria | Forums: | — |
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Use this type of feedback only if get no money from the Quickex exchanger after it is due. When the funds from an exchange or refund operation reach your account, the claim must be dismissed. Make sure that you specify the exchange order number in this case – it will help the Quickex administration solve the problem faster. If you just do not like the service at Quickex and you want to share your opinion – select the Comment feedback type. |
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Add a comment:
Прошло уже больше 2х дней.. купили Eth . Так и не пришли..
| Admin BestChange.com | (February 26, 2021 | 06:36) |
Добрый день!
Просьба администратору обменного пункта отреагировать на данный комментарий пользователя.
С уважением, администрация мониторинга обменных пунктов BestChange.
Просьба администратору обменного пункта отреагировать на данный комментарий пользователя.
С уважением, администрация мониторинга обменных пунктов BestChange.
| Admin Quickex | (February 26, 2021 | 10:48) |
Hello, Ruslan! Please contact us via our telegram @quickex to resolve your issue.
Best regards, Quickex team.
Best regards, Quickex team.
CommentRemove
I wanted to exchange Mastercard RUB -> USDT (ERC20). I've chosen quickex, but once I entered the details I was redirected to https://exchange.mercuryo.io/, where I have started the exchange. I've gone through KYC, payed the full amount from my card, but never received the USDT. The support is not responding. And as of now it all looks like scam.
I kindly ask bestchange to step in, process my dispute and help me get my money.
I kindly ask bestchange to step in, process my dispute and help me get my money.
| Admin BestChange.com | (February 24, 2021 | 12:27) |
Hello!
We request the exchanger's administrator to respond to the user's complaint.
Best regards, BestChange administration.
We request the exchanger's administrator to respond to the user's complaint.
Best regards, BestChange administration.
| Valery Ignatov | (February 24, 2021 | 12:28) |
As I can see from the other reviews of both exchanges (quickex, mercuryo.io) they are systematically hold users money. I kindly ask bestchange.com to start an investigation on that.
| Admin Quickex | (February 24, 2021 | 12:37) |
Hello, Valery Ignatov!
The order is being processed by our partners. Unfortunately, they have some technical issues right now. We've already contacted them to expedite the resolution of your problem. We apologize for the inconvenience caused.
Best regards, Quickex team.
The order is being processed by our partners. Unfortunately, they have some technical issues right now. We've already contacted them to expedite the resolution of your problem. We apologize for the inconvenience caused.
Best regards, Quickex team.
| Valery Ignatov | (February 24, 2021 | 12:41) |
As I can see from reviews you and your partners always have some technical issues... But even if that's true - I asked them a lot of times to process the transaction manually and they refused.
I believe bestchange.com should step in and start the investigation. Because it's not okay to hold user's money for days without a clear reason.
I believe bestchange.com should step in and start the investigation. Because it's not okay to hold user's money for days without a clear reason.
| Valery Ignatov | (February 24, 2021 | 15:44) |
1 day has passed, still no money. Only promises that technical issues will be fixed soon.
| Valery Ignatov | (February 24, 2021 | 15:44) |
They've provided me with txid that doesn't even exist.
| Valery Ignatov | (February 24, 2021 | 23:32) |
Https://youtu.be/Rsm6IKVZ3z8
| Admin Quickex | (February 25, 2021 | 13:08) |
Valery Ignatov, please contact us via our telegram @quickex to resolve your issue.
Best regards, Quickex team.
Best regards, Quickex team.
Claim cancelled
| Valery Ignatov | (February 25, 2021 | 13:12) |
I didn't cancel the claim.
Claim renewed
| Valery Ignatov | (February 25, 2021 | 13:47) |
Now they are asking me to pay the blockchain fee a second time.
https://youtu.be/t_E1TkeAuk0
https://youtu.be/t_E1TkeAuk0
| Admin Quickex | (February 25, 2021 | 16:29) |
Valery Ignatov, You've received your funds. The withdrawal fee was 8 USDT, and we offered to cover this commission. But unfortunately, in the current situation with ETH networks, we are not able to transfer this amount in USDT. We offered to cover this amount in BTC, but you refused.
Best regards, Quickex team.
Best regards, Quickex team.
Claim cancelled
| Valery Ignatov | (February 25, 2021 | 16:31) |
Don't cancel my claim ever again!
| Valery Ignatov | (February 25, 2021 | 16:37) |
You offered me to cover second fee (which I'm not supposed to pay in first place). I've agreed and warned you that this is transfer to another person. And then you refused to pay this fee (again, which I'm not supposed to pay in first place).
You ask me to pay a fee twice after holding my funds for 2 days and then refuse to pay the fee back. What the ***?
You ask me to pay a fee twice after holding my funds for 2 days and then refuse to pay the fee back. What the ***?
Claim renewed
| Valery Ignatov | (February 25, 2021 | 16:42) |
They've broken their promises and started ignoring me.
https://youtu.be/2zIimgUbh68
https://youtu.be/2zIimgUbh68
| Admin Quickex | (February 25, 2021 | 16:51) |
Valery Ignatov, we are able to cover your commission of 8$ only in BTC. This is the only option in this situation.
Best regards, Quickex team.
Best regards, Quickex team.
| Valery Ignatov | (February 25, 2021 | 17:01) |
I've proposed you to pay me the amount in BTC which after all the exchange and blockchain fees will end up in 8 USDT on the ERC-20 wallet.
I don't need BTC, I need USDT. And if you're covering this 8 USDT in BTC - I need this amount to be sufficient to be exchanged and withdrawn to ERC-20 USDT wallet as 8 USDT.
I don't need BTC, I need USDT. And if you're covering this 8 USDT in BTC - I need this amount to be sufficient to be exchanged and withdrawn to ERC-20 USDT wallet as 8 USDT.
CommentRemove
they get coins and say its not our address
be aware
[adminstration of monitoring has deleted offensive words]
be aware
[adminstration of monitoring has deleted offensive words]
| Admin Quickex | (February 16, 2021 | 22:36) |
Hello, dear customer!
We had a technical issue with your order. We've sent your funds. We apologize for the inconvenience.
Best regards, Quickex team.
We had a technical issue with your order. We've sent your funds. We apologize for the inconvenience.
Best regards, Quickex team.
Claim cancelled
CommentRemove
Silence in online chat.
Waiting more than 3 hours with my order.
Waiting more than 3 hours with my order.
| Admin Quickex | (February 15, 2021 | 11:52) |
Hello, Nick!
Please contact our chat support to resolve the issue.
Best regards, Quickex team.
Please contact our chat support to resolve the issue.
Best regards, Quickex team.
Claim cancelled
CommentRemove
Im send BTC to USDT, but transaction already complete, and have now 5 Confirmations, but on site status "Waiting for your payment" where my USDT or refund BTC but currency changed.
| Alex | (January 5, 2021 | 00:36) |
Silence in online chat......
| Admin BestChange.com | (January 5, 2021 | 06:52) |
Hello!
We request the exchanger's administrator to respond to the user's complaint.
Best regards, BestChange administration.
We request the exchanger's administrator to respond to the user's complaint.
Best regards, BestChange administration.
| Alex | (January 5, 2021 | 09:28) |
Im recive my USDT, but low currency. Very slowly exchange, and live chat silence
Claim cancelled
CommentRemove
I've created the request to exchange ltc for btc. 90.99064223 LTC to 0.44459 BTC. After payment, the rate in the application changed, and they sent me 0.42595 BTC. At the same time, on the quickex main page for those who apply for an exchange, and on the bestchange site, the rate remained as it was before. That is, the course did not change for them, but changed it exclusively for me, for my application.
Создал заявку на обмен ltc на btc. 90.99064223 LTC меня по курсу на 0.44459 BTC. После оплаты, курс в заявке изменился, и мне прислали 0.42595 BTC. При этом, на главной странице quickex для тех, кто оформляет заявку на обмен, и на сайте bestchange остался прежним курс. Т.е, курс не изменился у них, а сменили его исключительно для меня, для моей заявки. А общий - нет.
Создал заявку на обмен ltc на btc. 90.99064223 LTC меня по курсу на 0.44459 BTC. После оплаты, курс в заявке изменился, и мне прислали 0.42595 BTC. При этом, на главной странице quickex для тех, кто оформляет заявку на обмен, и на сайте bestchange остался прежним курс. Т.е, курс не изменился у них, а сменили его исключительно для меня, для моей заявки. А общий - нет.
| Dany | (December 27, 2020 | 17:29) |
Reply from their support: "When our platform was exchanging your LTC, the rate was about 0.004723 BTC. The exchange was ended by 13:25(utc time) You can check it by yourself. The platform exchanged your funds at the correct exchange rate." It is a lie. You can check, that rate wasn't changed on bestchange and on their own main page no way during exchange. They just scammers.
| Admin Quickex | (December 27, 2020 | 18:40) |
Hello, Dany
Our platform works automatically. The exchange rate is not fixed. As you mentioned, when our platform was exchanging your LTC, the rate was about 0.004723 BTC. You can check it on any Exchange Market. Our platform exchanged your funds correctly. Unfortunately, due to the unstable market situation, the rate bounces every second. Because of it, the rate on our platform and on Bestchange is also unstable.
Best regards, Quickex team.
Our platform works automatically. The exchange rate is not fixed. As you mentioned, when our platform was exchanging your LTC, the rate was about 0.004723 BTC. You can check it on any Exchange Market. Our platform exchanged your funds correctly. Unfortunately, due to the unstable market situation, the rate bounces every second. Because of it, the rate on our platform and on Bestchange is also unstable.
Best regards, Quickex team.
Claim cancelled
| Dany | (December 27, 2020 | 19:00) |
As i said, exchange rate on your website and on bestchange wasn't changed. You changed it ONLY for my order. You've stolen my BTC. Idk why BestChange admin still didn't ban you.
Claim renewed
| Admin Quickex | (December 28, 2020 | 17:11) |
Dany, we don't change the exchange rate ourselves. Our platform exchanges client's funds at the current market rate. This is indicated in the Terms of Use of our platform. By creating the order, you agreed with it. Please check the exchange rate at any Exchange Market at the time your order is being processed (27.12.20; 13:25 UTC time). If we should have paid you more according to the market rate at that time, we will compensate for the difference.
Best regards, Quickex team.
Best regards, Quickex team.
Claim cancelled
CommentRemove
14000 in BTC not recieved for half a day! "technical issues" as said.12H+ PASSED.
AVOID till YOU see this resolved and terms in which it has been resolved!
BE CAREFUL.
AVOID till YOU see this resolved and terms in which it has been resolved!
BE CAREFUL.
| Admin BestChange.com | (December 22, 2020 | 06:29) |
Hello!
We request the exchanger's administrator to respond to the user's complaint.
Best regards, BestChange administration.
We request the exchanger's administrator to respond to the user's complaint.
Best regards, BestChange administration.
| Admin Quickex | (December 22, 2020 | 11:47) |
Hello, Kmir!
We have fixed the issues. Please contact us via our email support@quickex.io or the support chat on the website.
Best regards, Quickex team.
We have fixed the issues. Please contact us via our email support@quickex.io or the support chat on the website.
Best regards, Quickex team.
| Kmir | (December 22, 2020 | 12:18) |
"Want to suggest you a refund of your ZEC. In this case you don't lose the money because of course changing"-answer.
I'm losing 1000$+ on refund cause of course+they will freeze money for days as it was written in reviews below.Exchanger MINUMUM is 5,000$ on my direction so they should deal with such money and make service.Exch should Fix rate or refund when it's unable to exchange, working with sums.
I'm losing 1000$+ on refund cause of course+they will freeze money for days as it was written in reviews below.Exchanger MINUMUM is 5,000$ on my direction so they should deal with such money and make service.Exch should Fix rate or refund when it's unable to exchange, working with sums.
| Kmir | (December 22, 2020 | 13:10) |
ZEC(sent currency) was refunded.Accepted to avoid scamming on 100% of sum and return most.Medium rate between they should have exchanged and now-refused by service.only "my loss and freeze money".If it was momental refund-funds could be exchanged other service or CEX.
Straight losses from service-rates difference is 0.035 BTC.Ask admin service to judge that situation. and obey exch refund losses cause of it's ignoring and freezing(NOT even cause rates changing,fast return the same time they can't provide service=no questions).If rate changed their way-they would change without even asking about refund,but now it's not and they can only refund.
Straight losses from service-rates difference is 0.035 BTC.Ask admin service to judge that situation. and obey exch refund losses cause of it's ignoring and freezing(NOT even cause rates changing,fast return the same time they can't provide service=no questions).If rate changed their way-they would change without even asking about refund,but now it's not and they can only refund.
| Admin Quickex | (December 22, 2020 | 13:50) |
Kmir,
Due to the platform technical issues, we couldn't exchange or refund you ZEC right away. We needed time to fix the problems at first. Unfortunately, our services don't offer a fixed rate. We can't exchange at an exchange rate that is different from the current rate. We have suggested refunding your ZEC, and you accepted it. We apologize for the inconvenience caused, but we can't offer more than that.
Best regards, Quickex team.
Due to the platform technical issues, we couldn't exchange or refund you ZEC right away. We needed time to fix the problems at first. Unfortunately, our services don't offer a fixed rate. We can't exchange at an exchange rate that is different from the current rate. We have suggested refunding your ZEC, and you accepted it. We apologize for the inconvenience caused, but we can't offer more than that.
Best regards, Quickex team.
| Kmir | (December 22, 2020 | 20:33) |
Your issues,not network,caused to my direct losses. Exch don't need to exchange more,it made refund less sum already,i apply Bestchange to regulate that question with moneyhold-losses.And re-check volume of trader,one Binance update caused full-stop of work and ignoring all refunds.
| Admin Quickex | (December 22, 2020 | 23:09) |
Kmir,
Because of the technical problem, we were not able to refund your ZEC immediately. After we fixed the problem, we suggested a refund to you. You agreed to it. We refunded all of your funds to you. We can't pay you more than that.
Best regards, Quickex team.
Because of the technical problem, we were not able to refund your ZEC immediately. After we fixed the problem, we suggested a refund to you. You agreed to it. We refunded all of your funds to you. We can't pay you more than that.
Best regards, Quickex team.
| Kmir | (December 23, 2020 | 00:03) |
Waiting Bestchange judgement
| Kmir | (December 23, 2020 | 12:38) |
Situation was not solved,AVOID if you don't want to lose money and get them freezed!
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The most pleasant impressions were left from the interaction with this exchanger. Quickly, clearly, professionally and very good rates!
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My first exchange experience with this service, everything is very convenient and fast, I liked everything
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I am grateful to You for your efficiency and responsiveness ! I am very pleased to work with you! Rest assured, I will be working with you for a long time.
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My first exchange experience with this service, everything is very convenient and fast, I liked everything
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Amazing service. I decided to do exchange ,chosen this site based on reviews, didnt disappointed. All cool!
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Great job, thanks for fast exchanges! Nicely done!
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Excellent service
Fast processing of orders, immediate response of support.
Thanks!
Fast processing of orders, immediate response of support.
Thanks!
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Easy, quick, wonderful.
Thank you! Very good service!
Thank you! Very good service!
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I exchange through the service more than once, always a great rate. There were no problems
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Convenient, professional, without difficulties, not for long, satisfied.
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Thank you for prompt and quality service, I definitely recommend using this platform.
Thanks
Thanks
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I use this exchanger very often. Reliable. And this is very important. I wish you good luck)
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And again, the guys did not fail! Good exchanger! I love this exchanger and advise everyone!!
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Very successful transaction, I liked everything
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The order was confirmed and I exchanged the bitcoin in 50 minutes. Highly recommend and will definitely have a long trading future :)
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A very useful service with the most favorable exchange rates. I will definitely use it again.Thanks.
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I am happy with their service. their main task is to ensure that your money is transferred.
One good thing is that the site has a favorable rate
Overall, I was happy and will use it again.
One good thing is that the site has a favorable rate
Overall, I was happy and will use it again.
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For a long time I was looking to exchange bitcoins at a good rate,and all of them were not very good.And this is what I wanted,I made 2 deals! Happy and contented. thanks ?
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I recommend this site.I made the exchange and the payment was made in about an hour, fairly quickly if you ask me.
If you follow the instructions on the site, there will be no problems.I myself am a little afraid to try this kind of exchange sites, but this site was a great first experience. Good exchanger
If you follow the instructions on the site, there will be no problems.I myself am a little afraid to try this kind of exchange sites, but this site was a great first experience. Good exchanger
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Very good, fast and reliable. Outstanding communication and professionalism. I made my first transfers from BTC to XMR . The transaction was successful
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Quickex exchange service's most popular directions for the last 30 days: