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Hello Nina,
Your application has been blocked for violation.
You have been provided with the CJS verification terms and conditions. Please pass the verification and pass it to us for further movement of funds.

No proof of exchange is required on your site.
That's why I made an exchange from your site.
I do not want to provide any evidence.
Because authentication is not mandatory on your site.
Either return my money or I will still leave a negative comment and ask for my money.

Nina, You were given the verification terms and conditions in the chat and a link to our rules. We are not doing anything illegal. Just go through KYC verification

On your site, there are no rules under the title of giving you Tether and not getting perfect.
After me, do you want a certificate, an ID card and a selfie?!
This is considered illegal.
Return my money quickly or transfer Perfect Money to the desired wallet.

Nina, You were given the verification terms and conditions in the chat and a link to our rules. We are not doing anything illegal. Just go through KYC verification

Your work is illegal, you took my Tether and you neither return it nor give me perfect money.
I do not want to give you any evidence.

Nina, You were given the verification terms and conditions in the chat and a link to our rules. We are not doing anything illegal. Just go through KYC verification

If I wanted to provide documents, I would have used sites that require mandatory verification. Your site never asked for any documents before the transaction, and now after I’ve sent the funds, you're asking for verification.

I’m not giving you my ID card or any personal information.

Nina, The site has always had the rules in the public domain, you confirmed this when you created the application. You agreed to the rules and to the verification, we have your confirmation.

I want the USDT I transferred back right now, or send me the Perfect Money immediately.
I will not accept any excuses from you.

What will you do if I don’t provide any documents?

Nina, The application will await your verification, the funds will not go anywhere.

Nina, The application will await your verification, the funds will not go anywhere.

The application will await your verification, the funds will not go anywhere.

Why aren't you answering?

Nina, Awaiting your verification.

"Did you take my money and are you talking back? I also sent the document. Please complete my request as soon as possible."

Nina, Awaiting your verification.

"I have sent every document you requested. Complete my request right now. Every moment that passes, I am losing out."

Nina, Please. Read the verification, you didn't send anything correctly.

"You requested the documents, and I have sent them to you. Why are you bothering me? Give me my money back."

Nina, Please. Read the verification, you didn't send anything correctly.

I have sent all the required documents, including the platform information, transaction hash, identification card photo, and selfie. I don't have any additional documents to provide.

I am politely requesting that you either refund my Tether or complete my order.

Thank you for your prompt attention to this matter.

Nina, Please. Read the verification, you didn't send anything correctly.

You also requested the information of that person, and I have sent it to you.

Nina, We expect full verification in the chat room.

The picture is quite clear...

Nina, Your verification has been transmitted, awaiting verification

He’s asking me to send the photo again, saying the quality isn’t clear, even though everything is perfectly visible. I’ve been trying to make a purchase for almost 12 hours now, and I’ve incurred a loss. Will they compensate my $200 loss that I was going to use for the purchase? How can you accept this?

This is the last time I’ll use this exchange, and I’ll post negative reviews everywhere.

"Unless they compensate me for the loss."

Nina, Your verification has been transmitted, awaiting verification

Here’s the translation for your message:

You've been explaining this message for 12 hours. Do you think I'm a joke? You've been holding my $160 for almost 12 hours without returning it. I wanted to do something with that amount last night and would have made around $200 in profit. Now, instead of $160, you owe me $360.

Nina, one of the verification photos does not comply with the regulations. For information, contact the support chat and provide a new photo.

Here’s the translation for your message:

Look, I sent you the photo, and it was clear. I’ll take another photo from that person and send it to you again. But you caused me a $200 loss. If you want me to be satisfied, you need to pay me $360.

An unfounded claim will not help you resolve your issue. For additional information, please contact the support chat. The photo does not include all elements.

This money was for a stock that was supposed to grow last night, and because I couldn't make the purchase, I incurred a loss. I'll send you the photo again.

Nina, You are not contacting the support chat. Please contact the support chat and provide the correct photo to proceed further.

The photo already has today’s date on it. You’re getting on my nerves. I’m going to leave a negative review about your entire site.

"You are a thief."

The translation for your message is:

You say this came from Iran; it came from wherever it came from. Give me my money.

Communicate with the operator in the chat. He is waiting for data from you. Please do not renew an unfounded claim to avoid self-copying.
Request to the BestChange administration to prohibit the user from renewing the claim.

The user has violated the AML service policy. To proceed further, the user must provide data for verification.

"Give me my money."

"Give me my money."

"Give me my money."

Request to the BestChange administration to prohibit the user from renewing the claim.

The user has violated the AML service policy. To proceed further, the user must provide data for verification.

The date is on the photo. He also doesn’t have the patience to send more photos. Complete my order right now. You’re getting on my nerves.

It doesn’t matter what your rules say; 70% of your users are Iranian. Don’t give me nonsense.

If you’re not going to complete the order, refund my money. Why are you making excuses?

If you’re not going to complete the order, refund my money. Why are you making excuses?

Request to the BestChange administration to prohibit the user from renewing the claim.

The user has violated the AML service policy. To proceed further, the user must provide data for verification.

Last night you said the photo wasn’t clear, and now you’re saying the date needs to be handwritten on a piece of paper. I’ll do that as well. I won’t accept any more excuses from you. I’ve sent this, and you need to complete my order.

Last night you said the photo wasn’t clear, and now you’re saying the date needs to be handwritten on a piece of paper. I’ll do that as well. I won’t accept any more excuses from you. I’ve sent this, and you need to complete my order.

Communicate with the operator in the chat. He is waiting for data from you. Please do not renew an unfounded claim to avoid self-copying.

Request to the BestChange administration to prohibit the user from renewing the claim. The user ignores the operator's messages and spams with messages.
To proceed further, the user must provide data for verification.

The person who is sending repetitive data and messages is you, not me. Understand this.

I will also send a new photo with the paper so you can’t say I didn’t send it. After that, I won’t accept any more excuses from you.

Nina, The claim is unfounded and will be immediately withdrawn.

Communicate with the operator in the chat. He is waiting for data from you. Please do not renew an unfounded claim to avoid self-copying.

Request to the BestChange administration to prohibit the user from renewing the claim. The user ignores the operator's messages and spams with messages.
To proceed further, the user must provide data for verification.

I have resent the photo of the front and back of the ID card, as well as the selfie with the date. Please either return the funds to the specified wallet or transfer the Perfect Money to the requested account. I have sent the documents through the chat.

Nina, The data has been sent for processing. As soon as there is an answer or additional information is needed, we will contact you. Wait for the verification result. Please do not renew an unfounded claim to avoid self-copying.

The claim is unfounded and will be immediately withdrawn.

Speak to me properly. You are the one making claims. My documents are complete. Last night you asked for a photo, my income, and the platform, which I sent you. Then you asked for a selfie, which I also sent. Then you asked for a handwritten note on paper, which I also sent. Now you’re saying I have to wait from Monday for 72 working hours?

Will you cover the damage? Are you speaking to me badly? You took my money and now say that I’m making a false claim? Speak correctly and understand what you’re saying.

Nina, The data has been sent for processing. As soon as there is an answer or additional information is needed, we will contact you. Wait for the verification result. Please do not renew an unfounded claim to avoid self-copying.

The claim is unfounded and will be immediately withdrawn.

Yes, by blocking users, you’ve taken people's money and are using their funds.

Nina, The data has been sent for processing. As soon as there is an answer or additional information is needed, we will contact you. Wait for the verification result. Please do not renew an unfounded claim to avoid self-copying.

The claim is unfounded and will be immediately withdrawn.

Someone who can’t provide a valid reason repeats such text, and you are the one making claims. You take people’s money, block them, transfer it from one place to another, and make various excuses. The documents have been provided, and I am waiting to receive my money by Monday.

Nina, The data has been sent for processing. As soon as there is an answer or additional information is needed, we will contact you. Wait for the verification result. Please do not renew an unfounded claim to avoid self-copying.

The claim is unfounded and will be immediately withdrawn.

Subject: Urgent: Request for Immediate Resolution and Compensation**

I have diligently provided all the required documentation as requested. Despite my efforts, I am now being informed that I must wait an additional 72 working hours from Monday. This situation is unacceptable. With the $160 currently tied up, I am losing over $100 in potential daily profits. If 100 individuals are similarly blocked each day, it equates to a staggering $10,000 in blocked funds per day. This practice is highly troubling, as it suggests that substantial amounts of money are being held and potentially used while customers face significant delays and financial losses.

I am experiencing real financial damage due to this prolonged process. The opportunity cost of the funds is substantial—daily potential profits are being forfeited, which impacts my business operations and financial stability. I urge you to consider the severe impact this delay has on my finances and address this matter promptly.

I expect either the immediate transfer of my funds to the designated wallet or the prompt completion of my order. I can only wait until Monday, and any further delay is unacceptable. Please resolve this issue without further excuses.

Thank you for your prompt attention to this urgent matter.

Nina, The data has been sent for processing. As soon as there is an answer or additional information is needed, we will contact you. Wait for the verification result. Please do not renew an unfounded claim to avoid self-copying.

The claim is unfounded and will be immediately withdrawn.

All documents and explanations have been sent. Don’t dismiss the claim without reason. I won’t accept it until you return my money.

Nina! The claim is unfounded and will be withdrawn. The operator in the chat announced the verification check regulations, you need to wait for the result. There is no other option.

A request to the BestChange administration to prohibit the user from renewing an unfounded claim. The data has been transferred to the exchange (payment gateway) and is awaiting the verification result.

You asked for documents, and I have sent them. You told me that the amount would be refunded within 72 business hours starting from Tuesday. Nothing else will be accepted.

This decision is final on our part, and you have no right to take and withhold our money. I expect to receive my money tomorrow.

That’s all.

The claim is unfounded and will be withdrawn. The operator in the chat announced the verification check regulations, you need to wait for the result. There is no other option.

A request to the BestChange administration to prohibit the user from renewing an unfounded claim. The data has been transferred to the exchange (payment gateway) and is awaiting the verification result.

Monday has passed. Aren't you going to return our money?

Nina, Your verification has been submitted for verification, please await verification and refund. As soon as we receive a response, we will notify you immediately.

"The documents have already been submitted and confirmed. I am losing money every day, and you don’t seem to care. Are you trying to say this needs to be verified as if you’re transferring $1 million? Refund my money to the wallet I provided today."

Nina, Your verification has been submitted for verification, please await verification and refund. As soon as we receive a response, we will notify you immediately.

"I transferred the money to you on September 14, which was exactly a Thursday, and I sent the documents on the same day. It's been almost 72 hours, and more. Refund my money today. I could have tripled this money in these 3 days."

Nina, As soon as we get an answer, we will let you know. Please expect a reply.

"What you're doing is truly shameful."

Nina, As soon as we get an answer, we will let you know. Please expect a reply.

Nina, Verification failed, check the technical support chat, more information is listed there

"I am extremely frustrated and tired of this situation. I have provided all required documentation and proof, but it has been 4 days and you still haven’t returned my money. This is unacceptable. Return my funds immediately, or I will take further action. This is your final notice."

Nina, the exchange has requested additional information about your case. Please provide it to the operator in the support chat.

"I have already provided all necessary documentation and evidence. It is not my responsibility to handle further delays. Please process my verification and return my funds immediately. Failure to resolve this promptly will force me to consider legal action."

Nina, No, you did not provide the information that the support operator asked you for. Please provide it to the operator in the support chat.

"Here is the new video you requested, with all the required details including transaction hashes and dates. Please review it carefully and process my refund immediately. I expect prompt resolution of this issue."

Nina, operator in the support chat indicated to you what needs to be corrected on the video. We are waiting for a new video from you.

"I have provided all the required details, but it seems they are refusing to process the refund despite clear evidence in the video. Specifically, at second 43, the withdrawal, your wallet, date, and transaction hash are all clearly visible. This new video has been recorded as requested. Stop making excuses and process my refund immediately."

Nina, you ignore the operator's remarks in the support chat. Operator in the support chat indicated to you what needs to be corrected on the video. We are waiting for a new video from you.

"I've sent the required information you needed, and now you’ve told me to wait. I’m still waiting."

Nina, passed the information to the exchange. Waiting for their answer.

"Regardless of the situation, this amount must be refunded without any excuses. We have provided sufficient evidence, including the details of the sender and the origin of the transfer. All necessary information has been submitted. Please process the refund immediately and note that we need the funds back within 72 hours."

Nina, It will take some time to verify the information (approximately 72 hours). We will write to you as soon as we get an answer from them.

This is to inform you that we have endured a significant delay of 72 hours, despite providing all requested documentation. We were further inconvenienced by an additional demand for unnecessary documents and a repeated 72-hour waiting period.

According to the Consumer Protection Act and other relevant legal provisions, any unjustified withholding of funds is unlawful. This serves as our final notice: we will not accept any further delays. Immediate action is required to process our refund.

Failure to comply will result in further legal action to recover the funds and damages. We expect a prompt resolution.

Regards,

Nina, 72 hours is the estimated time to verify the information. We will let you know as soon as we receive an answer from the exchange

Subject: Immediate Action Required: Refund Overdue

It's been four days since you have withheld our funds. This is unacceptable. We are not willing to wait any longer.

The funds belong to us, and any further delay is causing undue financial harm. We demand an immediate refund. Failure to process the refund within the next 72 hours will result in legal action to recover the funds and seek compensation for damages.

This situation must be resolved without any more excuses.

Nina, we got an answer. Verification passed. Provide wallet for refund (USDT TRC20) to support chat.

"No Iranian should trade on this site. After 5 days of hassle, submitting documents, going through identity verification, and providing video proof of the requested exchange, we were finally able to withdraw our money, facing many difficulties in the process. For those using Iranian platforms, never work with this site."

"No Iranian should trade on this site. After 5 days of hassle, submitting documents, going through identity verification, and providing video proof of the requested exchange, we were finally able to withdraw our money, facing many difficulties in the process. For those using Iranian platforms, never work with this site."

Nina, the refund has been made. As indicated to you earlier, any new exchange attempt will be blocked for verification and refund.

Hello Maria! Thank you for your feedback! Have a good mood and successful exchanges.
Best wishes, Mine.exchange Team.

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Hello Abdihafid. Your order is fully completed. You can request the batch from the support service.

Sincerely, the Mine.exchange team!

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Mine.exchange Team.

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Hello Maria, Please accept our sincere gratitude for such kind and warm words addressed to us.
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We are grateful for your assessment. Every review helps us improve!

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