Hello,
We will review the timing, functions, and the direction you’ve chosen, and get back to you shortly.

I’ve shown to your support on site that rates on Bestchange for your site shown 2% HIGHER than yours real rates, please return my 2% because on bestchange your rate has EXTREMELY higher rate than on your site, how could i expect that site could have 2% lower rate than bestchange shows for your site.

Claim not solved, please check rates for your sites on bestchange and real rates on your site and return me my 2% my 200$ from this exchange that i still didn’t receive.

I made a video to proof that your site has 2% LOWER rate on site itself than you have when looking on Bestchange — ***. Please return me my 2% my 200$. Thanks.

Hello,
The issue has been resolved. Kindly confirm when you can.

The issue is not resolved, you returned only 72.98$ USDT out of 200$. I’ve agreed to return at least 72.98$ to return at least something, but that’s still absolutely not fair, Bestchange showed rate like everywhere on other exchanges, but in reality you had 2% lower rate on your site than Bestchange showed and everywhere on other sites, i’ve sent you screens, video, everything, but still only 72.98$ missing USDT out of 200$ USDT. Please return 130$. I trust in Bestchange rates, that’s not fair rates, you had rate like many many other sites on Bestchange, not like you had 2% higher rate than everyone else and i wanted overpay 2% more than o would get anywhere from other exchanges on bestchange.

Hello,
We have already clarified the issue, and you have understood and confirmed the solution.

I confirmed your 72.98 only to receive at least something, 72.98$ is better than 0, but MUCH WORSE than 2% (200$) that you still own me most of it (130$) because your rate were ABSOLUTELY LOWER than Bestchange shown, and i wrote it to your support with screens proofs after 2 minutes after i made exchange, why i MUST RECEIVE 2% lower rate than 17 years old trusted Bestchange show to your site? You still didn’t return my nearly 127$, please return my money.

I’m waiting for my nearly 127$ that i lost because your site very much lower than bestchange show for your site. I’ve sent literally everything (screens, video). I’ll thank you when return my money.

Hello!,

Your exchange has been completed, and we have done our best to assist you with your case.

If anything else comes up or if you need further clarification, please feel free to contact us via email.

Ok, if i must tell 10 times i will explain you 10th time. Your site on Bestchange (most trusted platform for 17 YEARS) had RATE 2% PRECENTS HIGHER than you had in reality, i clicked on your site because i’ve seen rate on Bestchange, but in reality you site had 2% lower rate than Bestchange show, so you must return me my 2% difference (nearly 200$ for 0.09 BTC to USDT exchange), you returned me ONLY 73%, you must return 127$

I’ve showed you 10 times that YOUR SITE had 2% LOWER RATE than Bestchange showed to everyone, how is it can be my fault while YOUR SITE had on Bestchange 2% higher rate than in reality and i’ve to you photos, video with proof that YOUR SITE had 2% LOWER rate than Bestchange showed for your website (114770 bestchange showed and 112770 in reality) for BTC to USDT on moment of exchange.

So please return my money.

Hello,
Hello, we have collaborated with you and fulfilled our obligations, and you have received your transfer as expected.

You returned obly 73$ out of 200. I accepted your 73$ only to return at least something but you still didn't return difference between what b what bestchanfe showed (114770) to your site and what your real rates was (112700 is 2% lower)!2% for 0.09 is nearly 200$, so please return my 127$

Krypto paid me all missing money, thanks.

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Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.

If you are unable to take any action, there is no justification for holding the customer’s funds. Please release the money immediately.

No one from your team has ever contacted me to clarify any issue regarding my account. The only message I received was at the very beginning, asking me to wait for 2 days.

You have not provided any valid documentation proving that the transfer was actually sent from your side.

Also, the refunded USDT amounts and their respective TXIDs have not been specified. Please provide this information clearly.

When I created my order, I was receiving ˆ1,910, but now it is ˆ1,893.
You delayed my order because the price dropped, and you even refused to let me provide you with another account.
Meanwhile, I completed the same order elsewhere within 5 minutes without any issues.

It is clear that you are trading with customers’ money rather than acting as an exchange.
You are obligated to compensate me for the price difference.”**

Hello Shahrouz,

We had informed you that the transfer would take 2–3 days to arrive, and you agreed to that timeline. On the third day, we notified you that the transfer had failed because your bank requires a specific bank to receive the funds, as it does not support SEPA Instant.

As soon as the transfer is returned, we offered to either send the funds to a different account or refund the amount in USDT. We are now following up again and kindly ask you to respond with your preference.

Also, regarding the amount: once you create an order, the amount does not change.

Thank you.

On July 21st, before placing the order, I asked in chat how long it would take, and you told me it’s automated, so I proceeded with the order. Later the same day, you said it would take 2 days, and I accepted that.

On July 23rd, I followed up, and you said the payment would be done the next day.
On July 25th, I followed up again in chat and was only told “don’t worry”. Then, I received this email the same day:

Hello!
The payment has failed to be received into your side.
Please provide your USDt address along with the network so we can refund it within 24 hours.
Best regards

This is not accurate. You only said the order failed, and at no point did you request a different wallet address.

I asked you to provide proof that the payment was made and failed — you said you would, but no proof was ever shared.

In response to the email on July 25th, I sent you a wallet address, and on July 26th, I checked and saw no USDT was refunded.

I even requested in chat if you could send the payment to a different wallet, but I got no response.

Since I urgently needed the funds for a birthday, I used another exchange — and they completed the transfer within 5 minutes.

The next day, you finally asked whether you should send the payment or refund the USDT!
As of now, I have received neither the payment nor any refund.
I am requesting the following:
1. Proof of payment showing that the transfer was actually made by you and failed — either to me or to your admin.
2. Immediate refund of my USDT to the same wallet addresses I already provided via email.
3. Proof that on July 25th, you asked me to provide a different wallet address — and that I was not simply told the payment failed without any clear instruction.
4. A $20 compensation, since I was forced to complete the transaction elsewhere due to delays, resulting in a worse EUR rate (I have proof of the purchase).

Shahrouz,

We have sent you an email at the beginning of the transaction with a full explanation of why the delay happened, now to resolve this issue we have sent an email with how you want your amount back and you have replied by email with 2 addresses and 1 bank account so kindly reply with the exact address you need your amount refunded back to because we are trying to assist you here as we have been from the beginning.

We will be waiting for your details to refund, please send 1 specific address and will be done after that.

Thank you,

Dear Admin,

This exchange has canceled my order without providing any valid reason or evidence that the transaction was completed or failed.

Contrary to their claim, after canceling the order, they never mentioned that I could provide another Bank account. Also, the comment they left here is false!

The USDT wallet address was re-sent to them via email, but the refund has not been processed yet.

Please investigate this matter.

Shahrouz,

You have sent an email containing two different USDT addresses on different networks, as well as a bank account. You also sent another message with a USDT address but without mentioning your order ID.

To proceed, please respond to our email including your order ID, the correct USDT address, and the corresponding network.

Thank you for your cooperation.

Best regards,

Dear Admin,

In both emails, the TRC20 wallet address is exactly the same, and I replied directly to the email containing the order ID, which is the same as the email subject.
A screenshot has also been sent to you.

This exchange is refusing to return the USDT under various excuses, and its activity on BestChange is risky.

Best regards,

Shahrouz,

As we’ve explained, without confirmation of both your order ID and the USDT address along with its network, we are unable to assist you. Please reply with a single email that includes your correct USDT address, its network, and your order ID — without mentioning multiple addresses or any bank account details.

Dear Admin,
This exchange cancels orders without providing any evidence or valid reason and uses baseless excuses to keep the liquidity.
As clearly shown in the screenshot I sent you, on August 1st I replied exactly to the email that contained my order number and only provided a TRC20 wallet address.

Shahrouz,

We cancelled your order because you have received the refund!

Thanks,

Hello Andrey,
Your review means a lot to us, Thank you!

Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.

I have all proofs, they send me dirty crypto, after deposit was closed my Binance, and i lost my money.

Hello,

Regarding the order *** , we inform you that the user has been refunded — their own cryptocurrency was returned. The funds were sent from the Whitebit exchange.

All necessary information and transaction details are available upon request.

Thank you for your cooperation.

Best regards,
KryptoSwap Team

I don’t refunded, Binance sent you back money, i have allll proofs you are liieng
Your company ignoring my email, i have alll proofs.

Hello, Ando.

Please do not duplicate your reviews and lead communication in this thread. The duplicate was deleted.
The exchanger provided us with the information, that the transaction was sent from the licensed resource. You can also see it in the blockchain explorer.
According to the international AML policy, there are no high-risk marks in the transaction.

If you have faced some problems with the transaction or you have additional questions, contact us at [email protected].

Sincerely, administration of the BestChange exchanger monitor.

Dear team, i have alll proofs and hashs that binance send them back money.

Dear Bestchange please help me to solve this problem.

Hello,

Dear user, please keep the communication within the scope of this review and avoid creating new ones.

We request that the exchanger's administration provide up-to-date information regarding the user’s inquiry.

Sincerely, administration of the BestChange exchanger monitor.

Dear Ando,

We again ask you not to duplicate reviews. The duplicate review will be deleted. Please communicate in this review.

Sincerely, administration of the BestChange exchanger monitor.

***!

Stay Away From This Company!
My money is stuck on their side and they are refusing to return it to me. I have all the necessary proves, yet, they are not responding to my emails for over a month now.

They are ***.

Ando,

Please understand and be patient while your case is being resolved. It is still under investigation by the exchange. We use licensed exchanges to process transactions for our users.

Your exchange has refunded the USDT, but the case remains under their review.

We kindly ask for your continued patience until the investigation is completed as it’s not in our control as we have replied to you many times.

“ Your exchange has refunded the USDT, but the case remains under their review.” — CLARIFY THIS!
This respond is not satisfying, I need details, when my money will be returned.

I am already waiting for 1 month and I need it ASAP.!
If I won’t receive my money back as soon as possible, I am going to write bad reviews EVERYWHERE and I am going to sue you for ***.

Hello Victoria,
Your review means a lot to us, Thank you!

Hello Roman,

We’d like to clarify the situation regarding your transfer:

• The status of your transfer was marked as failed on the same day it was initiated.

• We sent the amount on time through two different banks, to ensure it reaches you promptly.

• Our support team contacted you to request additional information required by the bank to complete the transfer, but unfortunately, we did not receive a response from you.

• You later reached out via live chat and requested evidence regarding the transfer. We provided you with videos, documents, and all available information to support the case.

• Despite our efforts, communication from your side was not cooperative, and the conversation turned disrespectful, yet we continued to assist you professionally.

• The amount was sent in two parts, as allowed by our terms and conditions. We kindly ask you to review these terms for clarification.

• We have submitted the necessary documents and information to the bank, and also shared this evidence with you.

• If the issue lies with your bank, we kindly advise you to follow up with them directly.

• The status should be updated within the next few hours: If completed, you will receive the funds. If not, you will be refunded in crypto.
Thank you for your understanding.

You are misleading both the monitoring and users.
The truth is:
- The order status was marked as Done, you changed it to Failed only after I pointed it out.

- Your “support” contacted me a day later from an anonymous Telegram account named “Z”, without introducing themselves or mentioning the order, just asking for personal data. It looked like a scam!

- As soon as I asked what’s going on in your live chat, you said the bank needs info, I provided it right away. You promised the transfer would arrive within 24h. That was a lie. It’s been longer, no money, and your support has gone silent since yesterday.

- You never provided real proof that you sent my data to the bank. Your screenshot shows the form not even submitted, that’s fake evidence.

- There is no issue with my Revolut — I’ve confirmed that with them. The problem is on your side. You didn’t send the money using RevTag. Why are you misleading users, claiming it’s a Revolut transfer when it’s just a regular SEPA to IBAN?

- “A few hours” have passed — still no funds, no refund, and no response from support.

Still no money, no refund, no answer from support. Their promised time is long gone.
*** please help!

4 days left. No money, no refund.
@bestchange help!

@bestchange help!

3 days ago you said here: "The status should be updated within the next few hours: If completed, you will receive the funds. If not, you will be refunded in crypto."

Still no money, no refund.

So it's a lie.
@bestchange.

Roman,

Your order has been completed, and we have already provided you with all the necessary evidence. Sometimes, banks require additional documentation or steps during processing. As your bank has also informed you, this is part of their internal procedure.

We kindly ask for your patience, as we have done our best to complete the transfer from our side using all available methods. Unfortunately, it appears that there are certain limitations or restrictions on your account, which may be preventing the transfer. This is something you may need to resolve directly with your bank, as we’ve already attempted to process the transfer through three different banks without success.

We hope you understand the situation, and we appreciate your cooperation.

Please keep this in mind for future transactions with other senders.

Thank you for your understanding.

The order is not completed! Part of the amount is still missing.

You ignore direct proof from my bank that there are no issues on my side. The problem was with your sending bank all along.

You don’t admit fault, ignore facts, and offer the worst support I’ve seen among exchangers.

Roman,

Your order has been fully completed.

We’ve provided everything possible, including the video showing that the bank requested your personal details, which your bank also confirmed.

Additionally, we’ve sent the payment confirmation showing both the pending and completed statuses, along with internal transaction details from our side and the video of the failed Wise transaction to your Revolut account.

We’ve done our best to resolve the issue, but unfortunately, you were not cooperative.

Thank you.

Hello,

Roman, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.

Sincerely, administration of the BestChange exchanger monitor.

Hello Semyon,
Your review means a lot to us, Thank you!

Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.

Hello,

Dear user, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.

Sincerely, administration of the BestChange exchanger monitor.

Hello Daria,
Your review means a lot to us, Thank you!