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Exchange rates:
1040229
Exchangers:
465
Updated:
04:56:03
easybit.com exchanger website screenshot

EasyBit exchanger

Other exchangers
Status: active Reviews: 558
Age: 6 years 9 months Financial claims: 059
On BestChange: 4 years 7 months Total currencies: 41
Country:
Panama
Exchange rates: 1 550
AML transparency: AML Total reserves: $77 782 988
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* Your e-mail:
* Review:
* Type:
 
* Star rating:
 

When creating a financial claim, please make sure that the exchange regulations specified on the website EasyBit have been violated and that you haven't received funds for the order. Please note that the claim may be turned down in the following cases:

  1. The regulated exchange period has not expired yet.
  2. The exchanger's regulations were violated. For example, the incoming transaction did not pass the AML check.

Be sure to indicate the exchange order number. It will help the EasyBit administrator resolve the problem more quickly.

If you didn't like the EasyBit's service and want to write about it, use the Comment review type.

* Order number:
*
 
Add a comment:
Kristen 138.249.189.* August 16, 2026 22:22
Under review by the monitor's administration
EasyBit has been holding my funds for three months under the excuse of an AML check, without giving any clear timeline or meaningful explanation. I exchanged USDT for Bitcoin, the transaction was delayed, and since then all I have received are repetitive support replies instead of an actual resolution.

My crypto is clean, so there is no legitimate reason for such a long and unexplained freeze. For a service that handles customer funds, this level of opacity and disrespect is unacceptable.

If this is not resolved soon, I will continue to escalate the issue publicly and make sure others are aware of how EasyBit treats users’ money.
Expand (2)
EasyBit admin August 17, 2026 03:56
Hello Kristen,

Our team has already sent you an email regarding your case, but we have not yet received a response from you.

Could you please check your inbox, including your spam/junk folder, and reply to our email with the requested information? Once we receive your response, our team can continue with the review of your case.

Thank you for your cooperation and patience.
EasyBit admin August 17, 2026 03:56
Hello Kristen,

Thank you for your message.

Please note that our team has already contacted you via email with the information and documents required to proceed with the AML review. However, we have not yet received a response from you.

Kindly check your inbox, including your spam or junk folder, and reply to our email with the requested information. Once we receive your response, our team will be able to continue the review and work towards resolving your case.

We appreciate your cooperation and look forward to receiving your response.

Kind regards,
Team EasyBi
0
CommentRemove
St 184.147.158.* August 11, 2026 16:37
Under review by the monitor's administration
I initiated a cryptocurrency exchange through EasyBit and sent the required cryptocurrency to the deposit address provided for my order. EasyBit subsequently informed me that the transaction had been placed on hold because it allegedly did not pass their AML screening.

I understand that cryptocurrency exchanges may have legitimate AML and compliance obligations. My complaint is not about EasyBit conducting an AML review. My complaint concerns the continued retention of my funds and the lack of a clear, reasonable, and timely resolution.

The funds have been successfully sent, yet my exchange has not been completed and my funds have not been returned to me. Instead, my funds remain under EasyBit's control while I am left waiting without a satisfactory resolution.

I am prepared to cooperate with legitimate compliance requirements and provide reasonable documentation necessary to establish the lawful source and ownership of the funds. However, an AML review should not result in a customer's assets being held indefinitely without a transparent process, specific requirements for resolving the matter, or a reasonable timeframe.

I am therefore requesting that EasyBit immediately take one of the following actions:

Complete the exchange and release the cryptocurrency owed to my receiving wallet; or
If EasyBit refuses to complete the exchange, return my deposited funds to the originating wallet, subject only to any legitimate compliance requirements that must first be satisfied.

I have retained evidence relating to this transaction, including the order information, blockchain transaction records, wallet addresses, and my correspondence with EasyBit, and I am prepared to provide this documentation to BestChange upon request.
Expand (5)
EasyBit admin August 11, 2026 17:10
Hello St,

Thank you for sharing your feedback.

We sincerely appreciate your prompt cooperation in completing the KYC procedure and providing the requested information in a timely manner.

Please note that all transactions processed through our system undergo thorough verification in accordance with international security standards and applicable AML/CFT requirements.

If our systems identify a transaction that requires additional verification, we conduct the necessary checks in line with regulatory requirements and our internal security procedures. In such cases, we may request additional information or documentation to proceed with the verification. Please note that the duration of the review may vary depending on the specific circumstances, so we may not always be able to provide an exact timeframe in advance.

Once our Senior Team contacts you via email, we kindly ask that you cooperate with their requests and provide any required information or documentation as promptly as possible. This will help facilitate the review and ensure a faster resolution of your case.

Thank you for your patience, understanding, and cooperation.

Kind Regards

EasyBit Team
Claim solved
St August 12, 2026 00:35
Thank you for the quick response and for acknowledging my cooperation.

However, I would like to clarify that this matter has been marked as “Resolved,” but it has not been resolved. My transaction remains on hold and I have not yet received the exchanged funds or a refund. I respectfully ask that the claim not be marked as resolved until an actual resolution has been reached.

As an update, I have completed the KYC procedure and have also submitted the requested EDD Questionnaire, Source of Funds explanation, and all supporting documentation requested by your team.

I have cooperated fully and responded promptly to every request made to me. At this point, I believe I have provided everything requested, but unfortunately my transaction remains on hold.

I understand that AML/CFT reviews may require additional verification. However, given the substantial amount involved and the fact that I have already provided the requested documentation, I respectfully ask that my case be treated as a priority and resolved as soon as possible.

If your Senior/Security Team requires anything further from me, please specify exactly what is required and I will provide it immediately. Otherwise, I respectfully request that the review be completed without unnecessary delay and that my transaction be processed or my funds returned.

I appreciate EasyBit's quick response here and I remain fully willing to cooperate. However, I cannot consider this matter resolved while my funds remain on hold.
Claim renewed
EasyBit admin August 13, 2026 06:05
Hello sinthugan,

Thank you for your cooperation and for providing the requested documents.

We appreciate your prompt response and cooperation throughout the review process. Please note that the documents you provided are currently under active review by our team.

Once the review is completed, you will be updated via email with the outcome and any further steps, if required.

Thank you for your patience and understanding.

Kind regards,
Team EasyBit
Claim solved
St August 14, 2026 19:49
Unfortunately, this issue remains unresolved.

I have fully cooperated with EasyBit and provided every document and piece of information requested, including the documentation required for their compliance/AML review. I have responded promptly at every stage.

Despite this, I continue to receive essentially the same response: my case is with the Senior Team, regular support cannot provide any information, and I need to wait for an email. However, I am not receiving any meaningful update from the Senior Team regarding what is actually happening with my funds or when this review will be completed.

I understand that compliance reviews take time, but customers should not be left waiting indefinitely after fully complying with every request. If additional information is required, tell me exactly what is needed and I will provide it immediately. If nothing further is required, then I expect this review to be prioritized and resolved without further unnecessary delay.

EasyBit, please escalate this matter and have someone from the Senior Team provide me with a substantive update and a clear path toward resolution. Repeatedly telling me that the case is “under review” without providing any meaningful progress is no longer an adequate response.

This matter is not resolved, and I will update this post once my funds are released and the case is actually concluded.
Claim renewed
EasyBit admin August 14, 2026 21:09
Hello St,

?Thank you for your continued follow-up. We completely understand your frustration and want to address your concerns directly.

First, we want to explicitly acknowledge your full cooperation. Because you provided all the requested compliance documents in such a short period of time, it has significantly accelerated the process on our end. To answer your specific question: at this moment, no additional information or documentation is required from your side.

We hear your feedback regarding the standard replies and the need for a substantive update. I have personally escalated your message to the Senior Team. To give you a clear status: your case is not just sitting in a queue. It is currently undergoing the active stages of the required compliance review.

We agree that you should not be waiting indefinitely. The Senior Team is actively working on your case without unnecessary delays. Once the current checks are completed, they will notify you directly via email with an update.

We truly appreciate your diligence and your patience while we continue this process.?

Kind Regards

EasyBit Team
Claim solved
3
CommentRemove
Alexa 79.127.184.* August 13, 2026 01:00
Thank you for the exchange, I’m using the service for the second time, I like everything!
Expand (0)
0
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Kaka 192.253.210.* August 12, 2026 06:07
Smooth crypto exchange service.
Expand (0)
0
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Luna 147.90.209.* August 11, 2026 15:53
Best exchange so far.

Best Rates

Best support.
Expand (0)
0
CommentRemove
User 89.147.101.* July 26, 2026 19:34
Under review by the monitor's administration
Terrible and extremely delayed communication. My 3996USDC transaction is currently on hold.

I was forced to wait for 3 days without any explanation, only to receive a first email today asking me to sign up on their website and complete KYC. I fully cooperated and completed the KYC within 1 hour. Furthermore, I immediately replied to that email with ironclad, proactive proof regarding the source of funds—including official AML clearance from Bybit and the unbroken blockchain transaction history.

Despite my instant response and total compliance, EasyBit is keeping silent again and has not provided any update.

I understand AML protocols, but ignoring a user who provided 100% verified exchange refund records and completed KYC in an hour is unacceptable. Potential users should know how slow this platform is. I demand that the senior team check my email immediately and release or refund my 3996 USDC without further delay.
Expand (11)
EasyBit admin July 26, 2026 21:57
Dear Customer,

Thank you for sharing your feedback.

We highly appreciate your prompt cooperation in completing the KYC procedure and providing the necessary information in a timely manner. Please note that all transactions processed through our system undergo rigorous verification in accordance with international security standards (AML/CFT checks).

If our systems detect that a transaction requires additional verification, we conduct it in compliance with regulatory requirements and internal security procedures. In such cases, we may request all necessary information to proceed with the verification process. The duration of the review depends on the specific situation, so it is not always possible to provide an exact timeframe in advance.

We want to assure you that your documents are currently under active review by our security team. As soon as this analysis is complete and the verification moves to the next stage, the team will immediately notify you via email.

Thank you for your patience and cooperation!

Sincerely,
The EasyBit Team
Claim solved
User July 26, 2026 22:39
Did you know this? The customer service team promised a response within 48 hours, yet I received no communication whatsoever. They left the issue unresolved for over three days; when I followed up, they simply repeated canned responses—telling me to be patient, claiming the reason was unknown, or stating that the matter was being processed normally. Then, when I inquired again today, their story changed; they explained that the delay was due to an email error. All they did was tell me to wait patiently for my turn. As you know, I finally received that first email today, but if it was truly "my turn," shouldn't there have been a representative ready to actually resolve the issue? Despite providing every necessary detail and attaching supporting evidence to leave no room for excuses, there was no one available to give a substantive answer.
Claim renewed
EasyBit admin July 27, 2026 09:27
Dear User,

Thank you for your feedback.

We apologize for the delay in our response. At the moment, our security team is handling a high volume of cases, which has resulted in longer review and response times than usual.

We can confirm that our team has already provided you with a response, and we have also received your reply. The information you submitted is currently under review by our security team.

We kindly ask for your patience while the submitted information is being carefully reviewed. As soon as the review is completed, our team will contact you via email with the next update.

We appreciate your understanding and cooperation throughout this process.

Kind regards,
Team EasyBit
Claim solved
User July 27, 2026 09:45
Given that you have repeatedly lied to me, it is difficult for me to continue exercising the "patience" (haha) you speak of. It appears you are intentionally delaying the process despite having already received the necessary funds and verification documents. I have completed the KYC process and signed up for the platform as requested; therefore, any further intentional delay constitutes clear fraudulent activity. I have already submitted all evidence, including proof of Bybit AML verification and the relevant transaction ID (TXID), so please proceed with the refund or return of funds immediately. Do not mark this case as "resolved" until the matter is fully settled; doing so would be inappropriate. Just as I have diligently provided the necessary explanations and documents, you have an obligation to handle my case transparently. Do not attempt to deceive me.
Claim renewed
User July 27, 2026 12:15
Despite being a legitimate user who has completed registration and submitted all necessary documents for KYC (Know Your Customer) and AML (Anti-Money Laundering) procedures, I am facing an indefinite delay without any explanation. Therefore, this request should not be deleted. I will update my review once Easybit resolves this issue transparently.
EasyBit admin July 27, 2026 19:59
Thank you for your additional feedback.

Please note that completing the KYC procedure and providing supporting documentation are important steps in the verification process. However, the review itself is carried out by our Security and Compliance team in accordance with applicable AML requirements and internal security procedures. Each case is assessed individually, and the time required depends on the complexity of the review rather than the speed at which documents are submitted.

We understand your concerns regarding the waiting period. However, the fact that the review is ongoing does not mean that your case has been ignored or intentionally delayed. Your submitted information, including the additional documents you provided, is currently being carefully evaluated by the responsible team.

We also want to clarify that your funds remain secure throughout the review process. Once the assessment is completed or any further information is required, you will be contacted directly through the existing email correspondence.

Thank you for your cooperation and understanding.

Kind regards,
EasyBit Team
Claim solved
User July 27, 2026 20:39
Dear Easybit admin
As of today, I have not received a refund or release of a substantial sum of my legitimate funds, amounting to 3,996 USDC. I received no contact for the first three days. The first email I received contained only the phrase "not given" and provided no explanation regarding the procedure. Subsequently, I was asked to sign up on the easybit website and complete KYC verification and registration; I complied with this and replied via email, but received no response. The situation remained the same on the fourth day. I submitted all necessary documents, including my Transaction ID (TXID), withdrawal history, and the Anti-Money Laundering (AML) documents received from Bybit, but I have received no response even today (the fifth day). I did not even receive a reply to the email I sent on the third day. I sent a reply immediately, but I have not received one even today (the fifth day). If you fail to provide any progress, response, or processing even to a customer like me who has actively responded to requests, no one will be able to trust you. Please do not click the "Claim solved" button until the issue is completely resolved.
Claim renewed
EasyBit admin July 27, 2026 22:16
Thank you for your feedback.

At this stage, all further communication regarding your case will be conducted via email, as our Security Team handles the review of such cases through this channel. Once the review has been completed, or if any additional information is required, our team will contact you via email.

We kindly ask you to await further updates from our specialists. We appreciate your cooperation and thank you for your patience throughout the review process.

Kind regards,
EasyBit Team
Claim solved
User July 28, 2026 04:44
Dear Easybit Admin
As I have repeatedly stated, I have fully cooperated with your company's procedures. After signing up on the EasyBit website, I submitted all requested documents, including KYC information, AML (Anti-Money Laundering) verification records issued by Bybit, TXIDs (transaction IDs), and withdrawal history. You have an obligation to inform me of the reasons for this procedure, the processing timeline, its purpose, details regarding the responsible security team, and evidence proving that the process is actually underway. Unless you are a fraudulent company, there is no legitimate reason for failing to respond to any of the four emails I have sent. It has been nearly six days since I transferred the funds, despite my proactive submission of relevant TXIDs, addresses, and photos to facilitate a swift review and avoid potential delays in the AML verification process. Leaving this issue unresolved while email communication is already established is completely unacceptable. Treating a customer who has actively cooperated in this manner means that no one should use EasyBit. I will continue to provide updates.
Claim renewed
EasyBit admin July 28, 2026 09:39
Dear User,

Thank you for your message.

We understand your concerns and appreciate the cooperation you have provided throughout the review process.

As previously advised, your case is currently under review by our Security Team. For security and privacy reasons, all communication regarding this review is handled exclusively via email. We are therefore unable to provide additional information or updates through this channel.

If any further information or documentation is required, or once the review has been completed, our Security Team will contact you via email.

We kindly ask for your continued patience while the review is in progress. Thank you for your understanding.

Kind regards,
EasyBit Team
Claim solved
BestChange admin August 11, 2026 04:48
Hello,

According to the exchange service, your order has been temporarily suspended because an AML alert (risk signal) was triggered for the incoming funds. Our own verification has confirmed the presence of high-risk markers on your address, specifically connections to privacy protocols — decentralized services designed to obscure transaction trails in the blockchain.

In such cases, the service needs to conduct an additional review of the transfer details before proceeding with the exchange or, if necessary, initiating a refund. We are clarifying the details and the reasons for the suspension specifically in your case.

What we are doing right now:
- we have already contacted the service administration and requested clarification on the current stage of the review and why the order was suspended;
- we are clarifying which actions/data may be required, on what grounds, and the estimated review timeframe;
- we ask the service to keep any requests to the client proportionate to the situation and to avoid excessive requirements.

We are monitoring the matter closely and will keep you informed as updates become available.

As a rule, there are two possible outcomes:
- the exchange is completed if there are no confirmed grounds for restrictions; or
- the exchange service does not proceed with the exchange and refunds the funds in accordance with its rules and applicable AML requirements.

We remain in contact with the exchange service and will support this case until a clear final resolution is reached.

Sincerely, administration of the BestChange exchanger monitor.
3
CommentRemove
Mike 49.36.83.* July 28, 2026 04:41
Under review by the monitor's administration
His is a *** website. Successfully swaps small values. When trust is built up and big amount is swapped, stops the exchange and no support is provided. Support replies in 4 days and keep asking ridiculous information. Doesn't even listen to anything. I do have kyc account still stopped the account.
Here are details — order id ********
input tx hash(ethereum chain) — **********
update -
support has stopped responding after my threats to report this to authorities. Provided every details about transactions and sof. No refund made and no reply regarding this at all.
Do not use this.
Expand (6)
EasyBit admin July 28, 2026 09:37
Hello Mike,

Thank you for your feedback.

Please note that your order was placed on hold because it did not pass our AML screening. As a result, additional verification is required before the transaction can be processed or refunded.

Our records show that our team has already responded to you via email with the required instructions. However, we have not yet received your reply, so we are currently unable to proceed with the review of your case.

We kindly ask you to check your inbox and respond to our email with the requested information. Once we receive your response, our team will continue reviewing your case and assist you further as quickly as possible.

Thank you for your cooperation

Kind reagrds,
Team EasyBit
Claim solved
Mike July 28, 2026 10:54
Please refund my fund.
Mike July 28, 2026 10:55
Provided every details about transactions and sof.
Mike August 10, 2026 04:56
Please refund my fund.
Provided every details about transactions and sof.
EasyBit admin August 10, 2026 06:02
Hello Mike,

Thank you for your update.

According to our records, our team has already contacted you via email with the necessary instructions. However, we have not yet received a response from you, so we are currently unable to proceed further with your case.

We kindly ask you to cooperate with the Security Team and provide the requested information and documents as instructed in the email. Once the required details are received, the team can proceed with the review and work toward resolving your case as soon as possible.
Once the assessment is completed.

you will receive the next update through the existing email correspondence.

Kind regards,
EasyBit Team
Mike August 11, 2026 03:52
You not sent any email please connected this chat and refubnd my fund.
3
CommentRemove
Billybob 134.195.197.* August 11, 2026 00:49
I've been using Easybit for almost a year now and never faced any issue while exchanging my funds. Definitely would recommend.
Expand (0)
0
CommentRemove
Berned67 194.146.92.* August 9, 2026 19:33
Great exchanges rates and top-tier customer support. They quickly answered my questiones and helped to complete the order in minutes.
Expand (1)
EasyBit admin August 9, 2026 20:07
Hello Berned67,

Thank you so much for the positive feedback! We are glad to hear that you are satisfied with our service.
You are more than welcome to visit EasyBit again!

Kind regards,
EasyBit Team
0
CommentRemove
Mathew 64.40.151.* August 6, 2026 14:57
I used them to exchange my Usdc for BTC. Very fast exchange and I got a bit more than what was shown while creating order. Satisfied.
Expand (1)
EasyBit admin August 9, 2026 20:08
Hello Mathew,

It is our pleasure to read feedback like yours.
Thank you so much for trusting EasyBit!

Kind regards,
EasyBit Team
0
CommentRemove
Eren 57.129.130.* August 6, 2026 00:53
Those guys have allowed me to swap multiple different currencies, hope soon they'll support crypto — fiat pairs. Excellent.
Expand (1)
EasyBit admin August 9, 2026 20:08
Hello Eren,

We are glad that you had a nice experience with our service and hope to see you again soon!

Kind regards,
EasyBit Team
0
CommentRemove
Karry 23.162.200.* August 2, 2026 21:51
Fast and trusted exchanger, I was never disappointed by anything!
Expand (1)
EasyBit admin August 9, 2026 20:12
Hello Karry,

Thank you so much for your kind words, satisfied customers are what we strive for! We hope to see you again in the near future!

Kind regards,
EasyBit Team
0
CommentRemove
Shawan 192.253.210.* August 1, 2026 01:46
The support team communicates clearly, keeps users informed about the status of their requests, and escalates complex issues to the appropriate departments when needed. They strive to resolve problems as quickly as possible while maintaining transparency throughout the process. Overall, the support experience is reliable, helpful, and focused on customer satisfaction.
Expand (1)
EasyBit admin August 9, 2026 20:13
Hello Shawan,

Thank you for taking the time to share this feedback, it’s highly appreciated!
We are dedicated to serving your needs in the best way possible!

Kind regards,
EasyBit Team
0
CommentRemove
Bashal 45.130.141.* July 30, 2026 08:52
Simple and very quick exchange.
Expand (1)
EasyBit admin August 9, 2026 20:12
Hello Bashal,

Thank you so much for your kind review! We are really happy to meet your expectations. Quick transactions at the best rates are our main focus. Hopefully we will see you again soon at EasyBit!

Kind regards,
EasyBit Team
0
CommentRemove
Grateman 91.90.124.* July 29, 2026 09:29
Very affordable and super fast exchange service.
Expand (1)
EasyBit admin August 9, 2026 20:15
Hello Grateman,

We are happy to read comments like yours!
Thank you so much for the warm feedback! We hope to see you again at EasyBit!

Kind regards,
EasyBit Team
0
CommentRemove
Lukas 45.154.152.* July 28, 2026 14:51
One of the best exchangers I’ve used. Been in space for over an year. Never found such excellent rates.
Expand (1)
EasyBit admin August 9, 2026 20:14
Hello Lukas,

We appreciate your positive feedback! Our Team is committed to providing the simplest method to exchange crypto at the best rates! You are more than welcome to use EasyBit again!

Kind regards,
EasyBit Team
0
CommentRemove
Lali 45.130.141.* July 25, 2026 08:46
Initially, I had a few doubts about this service. However, after completing just one exchange, it quickly became my go-to platform for all my exchanges.
Expand (1)
EasyBit admin July 26, 2026 04:15
Hello Lali,

We are glad to hear that you enjoyed the exchange process!

Thank you for your valuable review!

Kind regards,
EasyBit Team
0
CommentRemove
Hh 79.153.119.* July 24, 2026 09:59
Under review by the monitor's administration
On July 7, that is, more than 3 weeks ago, I made an exchange in the amount of 93.2 solana, which was equal to 7,500 dollars then and 6,900 at the moment. The exchange service immediately stopped the transaction and requested a bunch of data. I also want to note that the verification has been completed and I have provided them with all the documents that they do not have the right to request. They respond by mail once a week with template texts like expect and so on. Not only has the exchange rate dropped by $600 during this time, but I haven't seen my money for 3 weeks now.
Expand (2)
EasyBit admin July 24, 2026 10:27
Hello Hh,

Thank you for your feedback.

Please note that your transaction was placed on hold because it required an compliance review in accordance with our AML procedures. We appreciate your cooperation in completing the requested verification and providing the requested documentation.

Your case is currently being handled by our Security Team. They are actively reviewing the information provided and will contact you via email as soon as the review is completed with further instructions or an update on your case.

We kindly ask for your patience while the review is finalized. Thank you for your understanding and cooperation.

Kind regards,
EasyBit Team
Claim solved
Hh July 24, 2026 12:51
Who will compensate me for the loss of 600$ due to the depreciation of the exchange rate while you have been checking for almost a month?
3
CommentRemove
Andres 188.253.6.* January 27, 2026 09:55
Issue is taken under control by the monitor's administration
The AML case arose due to high-risk markers in the assets that the user had sent
KYC is required
The claim's status has been changed to neutral by the monitor's administration
I accidentally deleted my previous comment.
My funds have been frozen by them for over a year since November 2024. Even after submitting proof of the source of funds and KYC verification, I still cannot get my funds back. They say my case is being investigated by an external agency. When I inquired about the nature of this agency and whether there were any official documents or investigation reports, they did not respond. I expected this outcome; they would reply that "for some reason, they cannot provide it," and I have reason to suspect that they are simply using this as an excuse to refuse a refund.
In addition, I used Bestchange's paid address lookup service three times, and all three results showed a low risk; I also used Bestchange's sanctions information lookup, and my address was not on the sanctions list. Can you give me a reasonable explanation? You investigated for a year, and then claimed my transactions were investigated by an external agency, but you haven't provided any evidence that my transactions are under investigation by an external agency. You just keep saying you can't provide it for some reason.
Expand (32)
EasyBit admin January 27, 2026 11:02
Hello Andres,

We have carefully reviewed your feedback regarding your recent experience and would like to provide clarity.

Our platform is required to operate under strict Anti-Money Laundering (AML) regulations. As part of these obligations, certain security procedures may be triggered when transactions reach predefined risk levels. These safeguards are not applied selectively but form part of our standard compliance framework to ensure that all activity remains lawful and secure.

In line with these regulations, we follow predefined checks designed to prevent misuse of our services and to maintain transparency across all transactions. While we recognize that such measures can occasionally cause inconvenience, they are essential for protecting our clients and preserving the integrity of our platform.

To move forward, please continue the discussion with our Security Team through the same email thread. They will guide you through the next steps and review the documents or details you have already provided. For your protection, please avoid sharing sensitive information.

We appreciate your cooperation and patience as we complete this review.

Kind regards,
EasyBit Team
Andres January 27, 2026 11:07
Isn't a year enough time for your investigation? You can check my case to see how long my funds have been frozen by you. You're just a copy-paste robot; you can't possibly understand what I'm actually saying.
Andres February 1, 2026 16:21
This matter has been ongoing for one year and two months without resolution. I can guarantee that my funds are not under investigation by any judicial body. Their customer service team responds to an email every 15 days—that's the attitude of their service provider.
EasyBit admin February 1, 2026 20:18
Hello Andres,

Thank you for contacting us.

Our company is required to comply with international Anti-Money Laundering (AML) and counter-terrorism financing regulations. In certain cases, reviews may take an extended period of time if transactions are subject to additional levels of analysis by third-party compliance providers. These processes are not directly controlled by our team and may be prolonged without a predefined completion timeframe.

In accordance with applicable legislation and internal policies, we are unable to disclose details of such reviews, including information about any external entities involved or interim findings. The inability to provide specific details does not indicate that no review is taking place.

We understand that prolonged waiting can be frustrating. Your case remains under review, and you will be notified by email should any new information become available. We kindly ask that you continue all communication within the existing case thread with our Security Team.

Thank you for your understanding and cooperation.
Andres February 1, 2026 20:28
I would like to ask, what kind of third-party analysis firm would require such a long time to conduct an audit? Don't you think your reply is absurd?
EasyBit admin February 2, 2026 00:31
Hello Andres,

Thank you for contacting us.

Our company is required to comply with international Anti-Money Laundering (AML) and counter-terrorism financing regulations. In certain cases, reviews may take an extended period of time if transactions are subject to additional levels of analysis by third-party compliance providers. These processes are not directly controlled by our team and may be prolonged without a predefined completion timeframe.

In accordance with applicable legislation and internal policies, we are unable to disclose details of such reviews, including information about any external entities involved or interim findings. The inability to provide specific details does not indicate that no review is taking place.

We understand that prolonged waiting can be frustrating. Your case remains under review, and you will be notified by email should any new information become available. We kindly ask that you continue all communication within the existing case thread with our Security Team.

Thank you for your understanding and cooperation.
BestChange admin February 2, 2026 02:54
Hello,

Unfortunately, according to the AML analysis performed, the cryptocurrency you sent is High Risk or associated with illegitimate sources such as DarkMarket, Sanctions, Enforcement action, or marked with other high-risk labels.

In this case, according to the information security rules, the international AML/KYC policy https://www.bestchange.com/faq.html#frozen-transaction and the exchange service regulations, additional verification is required to consider a refund. You agreed to the rules and the AML policy of the exchanger when creating the order.

The status of your complaint is changed to neutral with the capability of commenting.

Sincerely, administration of the BestChange exchanger monitor.
Andres February 2, 2026 08:39
Didn't you see what I said before? I've already provided KYC verification and proof of funds. You said my address is a high-risk address, so why were two of the funds from the same address successfully transferred in three separate transactions, while only one was frozen?
EasyBit admin February 2, 2026 10:01
Hello Andres,

Our platform is required to operate under strict Anti-Money Laundering (AML) regulations. As part of these obligations, certain security procedures may be triggered when transactions reach predefined risk levels. These safeguards are not applied selectively but form part of our standard compliance framework to ensure that all activity remains lawful and secure.

In line with these regulations, we follow predefined checks designed to prevent misuse of our services and to maintain transparency across all transactions. While we recognize that such measures can occasionally cause inconvenience, they are essential for protecting our clients and preserving the integrity of our platform.

To move forward, please continue the discussion with our Security Team through the same email thread. They will guide you through the next steps and review the documents or details you have already provided. For your protection, please avoid sharing sensitive information.

We appreciate your cooperation and patience as we complete this review.

Kind regards,
EasyBit Team
Andres February 2, 2026 10:24
You will only give the same answer. You said you've been investigating my issue, but after all this time you still haven't found anything. What exactly have you been investigating? Your customer service said they've prioritized my case, but what happened? There's still no response after so long. Even your customer service's email replies are pitifully slow now.
Andres February 2, 2026 10:26
What I want to know now is when my case will be reviewed and approved; I don't want to hear any robotic replies.
BestChange admin February 2, 2026 10:27
Hello,

According to the exchange service, your order has been temporarily suspended because an AML alert (risk signal) was triggered for the incoming funds. This may happen for different reasons. For example, the transfer may be flagged due to potential links to high-risk sources, or because there isn’t enough information to confirm it automatically.

In such cases, the service needs to conduct an additional review of the transfer details before proceeding with the exchange or, if necessary, initiating a refund. We are clarifying the details and the reasons for the suspension specifically in your case.

What we are doing right now:
• we have already contacted the service administration and requested clarification on the current stage of the review and why the order was suspended;
• we are óòî÷íÿåì which actions/data may be required, on what grounds, and the estimated review timeframe;
• we ask the service to keep any requests to the client proportionate to the situation and to avoid excessive requirements.

We are monitoring the matter closely and will keep you informed as updates become available.

If you would like to speed up the review, please send the following to [email protected]:
• your order number;
• a screenshot/text of the notification from the exchange service (if available);
• transfer details (transaction hash/ID and, if possible, the sender address / the sending platform).

As a rule, there are two possible outcomes:
• the exchange is completed if there are no confirmed grounds for restrictions; or
• the exchange service does not proceed with the exchange and refunds the funds in accordance with its rules and applicable AML requirements.

We remain in contact with the exchange service and will support this case until a clear final resolution is reached.

Sincerely, administration of the BestChange exchanger monitor.
Andres February 4, 2026 09:55
I have sent the required information to you via email. Please help me verify with Easybit and resolve this issue as soon as possible.
Andres February 5, 2026 14:14
Currently, Best Exchange is using a detection tool to examine my transaction, and the result indicates it's a high-risk transaction. However, after testing my Bitcoin address using AMLBOT, the same testing agency as Best Exchange, the result showed a low risk. I have sent the test results to Best Exchange customer service and am still waiting for a response. I will notify you separately if I receive a refund.
Andres February 5, 2026 16:44
Dear Best Exchange administrator, please proceed with changing my comment status to "Financial Declaration". This is because I have completed KYC verification and proof of funds, and I used the same risk assessment tool as you, AMLBOT. AMLBOT assessed my address as low risk, with a risk level below 50. You can use AMLBOT to assess my address. I have also sent the relevant test results to the Best Exchange team via email. Please check with them.
EasyBit admin February 6, 2026 03:14
Dear Andres,

Thank you for your feedback. We understand your frustration regarding the time this review is taking, and we’d like to clarify the current status of your case.

As previously communicated, your case remains under active review until further notice. While it has already been escalated internally. This process is beyond standard support handling and, by nature, can take a significant amount of time.

At this stage, there are no new updates to share. The case will remain open and under review until we receive further information, including any required next steps. As soon as there is an update available, you will be informed immediately.

We understand that the waiting period is difficult, but please note that the lack of frequent updates does not mean the case is not being handled. We appreciate your patience and cooperation while this process continues.

Thank you for your understanding.

Kind Regards,
Team EasyBit
Andres February 6, 2026 08:38
Is a year not enough time for your review? How long do you need to review cases? Two, three, or four years? Please tell me which AML agency you cooperate with. I will use their detection tools to check if my address is a high-risk address as you claim. I have used many BTC address detection agencies, and without exception, the results have all been low-risk.
Andres February 14, 2026 15:18
This is truly absurd. To date, I haven't received any response from them. Please use this company's services with caution.
Andres February 20, 2026 12:23
They're still reviewing my funds; they've been doing it for a year and three months! Hahaha, it's ridiculous! They'll never refund users' funds.
BestChange admin February 23, 2026 14:23
Andres, hello.

Dear user, please refrain from duplicating reviews. Please maintain constructive communication in the existing thread.
Duplicate review has been removed.

Sincerely, administration of the BestChange exchanger monitor.
Andres February 27, 2026 13:44
Please refund my money.
Andres April 2, 2026 12:58
Please refund my money. My order has been under review for a year and a half since November 2024, and there has been no news whatsoever.
BestChange admin April 24, 2026 14:13
We request the exchanger's administrator to respond to the user's complaint.
Andres May 17, 2026 13:09
To date, no one has replied to my emails, nor have they informed me of the review progress.
Please urge Best Exchange staff to supervise.
Andres June 9, 2026 09:20
Please refund my funds.
EasyBit admin June 9, 2026 10:38
Dear Andres,

Thank you for reaching out and sharing your concerns.

We understand that the length of this review process can be frustrating, and we appreciate your continued patience.

We would like to inform you that your case is still undergoing review by the relevant team. As mentioned previously, it has already been escalated and remains under active investigation. Due to the nature of the review, the process may take longer than standard support requests.
At this time, we do not have any new information to provide. Please be assured that your case has not been forgotten and will remain under review until a final determination is reached or additional actions are required.
Once there is any progress or new information available, our team will contact you promptly. In the meantime, we kindly ask for your continued patience while the review is being completed.

Thank you for your understanding and cooperation.

Kind Regards,
Team EasyBit
Andres June 14, 2026 08:27
However, this case has far exceeded your estimated timeframe. According to your formal review process, it has been eight months with no results yet.
EasyBit admin June 14, 2026 09:39
Dear Andres,

Thank you for your follow-up.

Please note that the timeframes communicated during the review process are estimates and may vary depending on the complexity of the checks being conducted. Certain reviews require coordination between multiple parties and a detailed assessment of the information available, which can significantly extend the overall duration.

Your case remains under active review by the responsible team and has not been closed or overlooked. While we understand your concerns regarding the length of the process, we are unable to provide a specific completion date until the necessary checks have been finalized.

Please be assured that all information associated with your case is being reviewed in accordance with our compliance and security procedures. Your funds remain secure while this process is ongoing.

As soon as there is any progress or a final determination is reached, you will be contacted through the existing communication channel.

Kind Regards,
Team EasyBit
Andres June 30, 2026 15:08
No matter how much the review process is extended, it shouldn't take seven months without yielding any result.
Andres July 6, 2026 14:53
Please reply to my message.
EasyBit admin July 7, 2026 01:42
Dear Andres,

Thank you for your message.

We do not have any new updates regarding your case. Please rest assured that it remains under review by the responsible team.

As soon as there is any progress or a final decision, the team will notify you through the existing ticket. If you have any additional questions or information to provide in the meantime, please reply directly to that ticket, as it is the dedicated communication channel for your case.

We appreciate your patience and understanding.

Kind Regards,
Team EasyBit
Andres July 24, 2026 09:03
My order has still not been processed. I have submitted all the required documentation and completed the KYC process, yet I have received no explanation whatsoever. I request that the BestChange administrators intervene to resolve this matter.
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Sonny 185.244.192.* July 22, 2026 20:19
Quick access to exchanged funds and good exchange rates.
I'm satisfied with the service.
Expand (1)
EasyBit admin July 26, 2026 04:15
Hello Sonny,

Thank you so much for your kind review! We are really happy to meet your expectations. Quick transactions at the best rates are our main focus. Hopefully we will see you again soon at EasyBit!

Kind regards,
EasyBit Team
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Roco 185.253.162.* July 22, 2026 15:08
Best exchanger I’ve seen So far.

Fast speed and excellent interface easy to use.
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EasyBit admin July 26, 2026 04:14
Hello Roco,

Thank you so much for your kind review! We are really happy to meet your expectations. Quick transactions at the best rates are our main focus. Hopefully we will see you again soon at EasyBit!

Kind regards,
EasyBit Team
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Nicol 181.95.151.* July 20, 2026 23:45
Nice, aesy to use and fast exhanger. Definitely recommend!
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EasyBit admin July 26, 2026 04:13
Hello Nicol,

Thank you for your kind review and for the recommendation! We hope to see you again soon!

Kind regards,
EasyBit Team
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Goody 69.176.89.* July 18, 2026 09:18
A very good exchange platform with fast transactions and an easy-to-use interface.
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EasyBit admin July 26, 2026 04:12
Dear,

Thank you so much for your kind review! We are really happy to meet your expectations. Quick transactions at the best rates are our main focus. Hopefully we will see you again soon at EasyBit!

Kind regards,
EasyBit Team
EasyBit admin July 26, 2026 04:18
Dear,

Thank you so much for your kind review! We are really happy to meet your expectations. Quick transactions at the best rates are our main focus. Hopefully we will see you again soon at EasyBit!

Kind regards,
EasyBit Team
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Rico 173.239.247.* July 16, 2026 11:05
I swapped my ether with them. Their speed is very good and support guides you really well…. Satisfied with them.

10 out of 10.
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EasyBit admin July 26, 2026 04:11
Hello Rico,

Thank you so much for your kind review! We are really happy to meet your expectations. Quick transactions at the best rates are our main focus. Hopefully we will see you again soon at EasyBit!

Kind regards,
EasyBit Team
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Poonika 185.253.162.* July 13, 2026 09:30
The EasyBit website is very user-friendly, and the exchange process is simple and straightforward. Transactions are completed quickly, with minimal waiting time, making the entire experience smooth and convenient. Highly recommended!
Expand (1)
EasyBit admin July 15, 2026 09:06
Hello Poonika,

It is our absolute pleasure to read feedback like yours and to see that our hard work is appreciated by our clients!

Thank you so much for trusting EasyBit and hope to see you again soon!

Kind regards,
EasyBit Team
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Eimer 212.56.48.* July 9, 2026 15:15
Very satisfying service. Support was helpful and speed was very good.
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EasyBit admin July 15, 2026 09:05
Hello Eimer,

It is our absolute pleasure to read feedback like yours and to see that our hard work is appreciated by our clients!

Thank you so much for trusting EasyBit and hope to see you again soon!

Kind regards,

EasyBit Team
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Yash 158.173.241.* July 9, 2026 09:13
I recently discovered this exchange service, and I'm genuinely impressed. It's incredibly fast, reliable, and easy to use. After trying it, I got hooked, and now it's my go-to platform for all my crypto-to-crypto exchanges. Highly recommended!
Expand (1)
EasyBit admin July 15, 2026 09:04
Hello Yash,

It is our absolute pleasure to read feedback like yours and to see that our hard work is appreciated by our clients!

Thank you so much for trusting EasyBit and hope to see you again soon!

Kind regards,

EasyBit Team
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Sha 158.173.165.* July 6, 2026 09:03
I’ve used many cryptocurrency exchange services, but this one stands out as the best. The exchange fees are very competitive, and the customer support team is outstanding—responsive, professional, and always ready to help. I highly recommend this service to anyone looking for a reliable and smooth crypto exchange experience.
Expand (1)
EasyBit admin July 15, 2026 09:04
Hello Sha,

It is our absolute pleasure to read feedback like yours and to see that our hard work is appreciated by our clients!

Thank you so much for trusting EasyBit and hope to see you again soon!

Kind regards,
EasyBit Team
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MrRoyco 192.42.116.* July 5, 2026 20:00
Good service. I exchanged a small amount, and everything went quickly and smoothly. I'd recommend it.
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EasyBit admin July 5, 2026 20:07
Dear MrRoyco,

We are glad that you had a nice experience with our service and hope to see you again soon!

Kind regards
EasyBit Team
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Ray 185.253.160.* July 5, 2026 08:17
Best exchanger so far. No delays no hidden speed.
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EasyBit admin July 15, 2026 09:03
Hello Ray,

It is our absolute pleasure to read feedback like yours and to see that our hard work is appreciated by our clients!

Thank you so much for trusting EasyBit and hope to see you again soon!

Kind regards,

EasyBit Team
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Katsou 212.102.39.* July 4, 2026 13:36
Excellent exchanger. I have been using the exchange for several years. Thank you for the speed of the exchange!
Expand (1)
EasyBit admin July 15, 2026 09:02
Hello Katsou,

It is our absolute pleasure to read feedback like yours and to see that our hard work is appreciated by our clients!

Thank you so much for trusting EasyBit and hope to see you again soon!

Kind regards,
EasyBit Team
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Shawn 95.181.237.* July 1, 2026 15:51
Best service. Excellent support and fast speed.
Expand (1)
EasyBit admin July 15, 2026 09:01
Hello Shawn,

It is our absolute pleasure to read feedback like yours and to see that our hard work is appreciated by our clients!

Thank you so much for trusting EasyBit and hope to see you again soon!

Kind regards,
EasyBit Team
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Sususasa 45.132.195.* July 1, 2026 09:16
The customer support agents were very responsive and helped me process my order quickly and efficiently.
Expand (1)
EasyBit admin July 15, 2026 09:01
Hello Sususasa,

It is our absolute pleasure to read feedback like yours and to see that our hard work is appreciated by our clients!

Thank you so much for trusting EasyBit and hope to see you again soon!

Kind regards,
EasyBit Team
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Juan 45.154.152.* June 30, 2026 16:05
Order’s amount was credited to the account almost instantly after confirmation on the explorer.
Expand (1)
EasyBit admin July 15, 2026 09:00
Hello Juan,

It is our absolute pleasure to read feedback like yours and to see that our hard work is appreciated by our clients!

Thank you so much for trusting EasyBit and hope to see you again soon!

Kind regards,

EasyBit Team
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Naga 102.129.232.* June 30, 2026 09:50
This exchange deserves 5 stars.
Expand (1)
EasyBit admin July 15, 2026 09:00
Hello Naga,

It is our absolute pleasure to read feedback like yours and to see that our hard work is appreciated by our clients!

Thank you so much for trusting EasyBit and hope to see you again soon!

Kind regards,
EasyBit Team
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VooDoo 82.139.195.* June 29, 2026 20:07
Really their service is great. All time they complete my order very short time.
Highly recommended.
Expand (1)
EasyBit admin July 15, 2026 09:00
Hello VooDoo,

It is our absolute pleasure to read feedback like yours and to see that our hard work is appreciated by our clients!

Thank you so much for trusting EasyBit and hope to see you again soon!

Kind regards,
EasyBit Team
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LizaMilnich 107.189.13.* June 28, 2026 20:10
Used this platform a few times now. Swaps are quick, rates are fair, and no unexpected hidden fees. Pretty steady service so far.
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Ivan 173.239.247.* June 28, 2026 02:40
Overall everything was good. My exchange has stuck for 1H but after that I wrote to the support in chat and it helped. Tx was pushed and finished eventually in short.
Expand (1)
EasyBit admin June 28, 2026 02:47
Hello Ivan,

Thank you for taking the time to share this feedback, it’s highly appreciated!

We are dedicated to serving your needs in the best way possible!

Kind regards,
EasyBit Team
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Aliya 45.154.154.* June 25, 2026 15:59
Swift and steady! Recommended.
Expand (1)
EasyBit admin June 28, 2026 02:48
Hello Aliya,

Thank you for your kind review and for the recommendation! We hope to see you again soon!

Kind regards,
EasyBit Team
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Starm42 193.189.100.* June 24, 2026 19:31
I've used this exchange several times now, and everything has gone smoothly every time. Transactions are fast, the rates are fair, and there are no hidden fees or delays.
Expand (1)
EasyBit admin June 24, 2026 19:38
Hello Starm42,

We are happy to find out that our hard work is appreciated by our clients!
Thank you so much for your kind review!

Kind regards,
EasyBit Team
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Mike 185.193.167.* June 24, 2026 15:58
I swapped my eth for usdt got stuck because i sent amount lesser than my order. Support team guided me. Thanks 5 star.
Expand (1)
EasyBit admin June 24, 2026 19:37
Hello Mike,

It is our pleasure to read feedback like yours.
Thank you so much for trusting EasyBit!

Kind regards,
EasyBit Team
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Nana 188.215.235.* June 22, 2026 08:50
Really nice exchange service. I would use it again and again. The fees are also very reasonable.
Expand (1)
EasyBit admin June 22, 2026 08:54
Hello Nana,

It is our absolute pleasure to read feedback like yours and to see that our hard work is appreciated by our clients!

Thank you so much for trusting EasyBit and hope to see you again soon!

Kind regards,

EasyBit Team
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Fara 67.213.114.* June 22, 2026 00:21
I've used this crypto exchange a few times and honestly had a great experience. The transactions were fast, the rates were fair, and everything worked smoothly without any issues. The interface is simple and easy to understand, even for beginners. Customer support was responsive when I had a question. Overall, a reliable service that I can recommend.
Expand (1)
EasyBit admin June 28, 2026 02:46
Hello Fara,

Thank you so much for the positive feedback! We are glad to hear that you are satisfied with our service.

You are more than welcome to visit EasyBit again!

Kind regards,
EasyBit Team
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Stami 62.133.47.* June 18, 2026 22:13
I have been using EasyBit again and again! Nice rates and fast transactions! Thank you!
Expand (1)
EasyBit admin June 28, 2026 02:46
Hello Stami,

Thank you so much for your kind review! We are really happy to meet your expectations. Quick transactions at the best rates are our main focus. Hopefully we will see you again soon at EasyBit!

Kind regards,
EasyBit Team
0
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Andrew 98.159.36.* June 18, 2026 17:21
I recommend their service. Solid 5 star.
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EasyBit admin June 28, 2026 02:44
Hello Andrew,

Thank you for your kind review and recommendation! Great experiences are keeping us motivated!

Kind regards,
EasyBit Team
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Anilmali 158.173.166.* June 18, 2026 09:46
The exchange process was smooth, and the rates were competitive.
Expand (1)
EasyBit admin June 18, 2026 09:52
Hello Anilmali,

Dear,

It is our absolute pleasure to read feedback like yours and to see that our hard work is appreciated by our clients!

Thank you so much for trusting EasyBit and hope to see you again soon!

Kind regards,

EasyBit Team
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Zonixxx 171.25.193.* June 17, 2026 19:39
A very intuitive and user-friendly interface. It's perfect for both beginners and experienced users. The exchange process goes smoothly and without any hassle. I liked everything, thank you!
Expand (1)
EasyBit admin June 17, 2026 19:48
Dear Zonixxx,

It is our pleasure to read feedback like yours.
Thank you so much for trusting EasyBit!

Kind regards,
EasyBit Team
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20 pages: 201918137



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