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AvanChange exchanger
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| Status: | active | Reviews: | 1099 | ||
| Age: | 7 years 6 months | Financial claims: | 013 | ||
| On BestChange: | 5 years | Exchange rates: | 8 851 | ||
| Country: |  |
Reserve: | $78 200 213 | ||
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When creating a financial claim, please make sure that the exchange regulations specified on the website AvanChange have been violated and that you haven't received funds for the order. Please note that the claim may be turned down in the following cases:
Be sure to indicate the exchange order number. It will help the AvanChange administrator resolve the problem more quickly. If you didn't like the AvanChange's service and want to write about it, use the Comment review type. |
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Add a comment:
| User |  |
194.87.208.* | May 17, 2026 16:40 |
Issue has been fully resolved
According to the information available, the exchanger has no financial obligations to this user
I made a transfer of USDT TRC20 — TRX.
They are requesting an AML check, and in their own email they state a risk level of 16.47%. On their own website it says that:
Up to 25%: the wallet or transaction is clean.
I demand that my funds be returned.
They are requesting an AML check, and in their own email they state a risk level of 16.47%. On their own website it says that:
Up to 25%: the wallet or transaction is clean.
I demand that my funds be returned.
| BestChange admin | May 17, 2026 17:00 |
Hello,
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
| AvanChange admin | May 17, 2026 17:03 |
Hello dear customer,
We regret that you encountered this situation, but before creating the exchange, you were informed that by clicking the "Exchange" button, you agree to the Service Rules and AML/KYC policy.
Unfortunately, your funds are marked as high-risk and cannot be unfrozen or returned without verification.
We have sent you all the necessary information about the risks, service rules, and verification procedure by email.
We also ask that you familiarize yourself with the information about the AML/KYC procedure on the Bestchange website in the FAQ section.
We regret that you encountered this situation, but before creating the exchange, you were informed that by clicking the "Exchange" button, you agree to the Service Rules and AML/KYC policy.
Unfortunately, your funds are marked as high-risk and cannot be unfrozen or returned without verification.
We have sent you all the necessary information about the risks, service rules, and verification procedure by email.
We also ask that you familiarize yourself with the information about the AML/KYC procedure on the Bestchange website in the FAQ section.
Claim solved
| User | May 17, 2026 17:08 |
I read and agreed to the KYC policy.
Your rules state:
Up to 25%: the wallet or transaction is clean.
I also received a response from you by email stating (quote from the message):
“The result of the verification of your transaction is:
16.47% Enforcement action”
This contradicts your own statement, since my transaction falls within your stated acceptable threshold.
I will not undergo any further verification, as I have not violated your conditions.
I therefore request a refund.
Your rules state:
Up to 25%: the wallet or transaction is clean.
I also received a response from you by email stating (quote from the message):
“The result of the verification of your transaction is:
16.47% Enforcement action”
This contradicts your own statement, since my transaction falls within your stated acceptable threshold.
I will not undergo any further verification, as I have not violated your conditions.
I therefore request a refund.
Claim renewed
| AvanChange admin | May 17, 2026 17:16 |
According to the analysis,
Your wallet's overall risk is: 57.9%
High risk: 16.5%
These figures exceed the acceptable limits.
Therefore, the transaction has been suspended.
Your wallet's overall risk is: 57.9%
High risk: 16.5%
These figures exceed the acceptable limits.
Therefore, the transaction has been suspended.
Claim solved
| User | May 17, 2026 17:17 |
Please have the BestChange administrators verify this information.
Claim renewed
| AvanChange admin | May 17, 2026 17:23 |
Awaiting a response from the administration BestChange.
Claim solved
| User | May 17, 2026 17:25 |
I’m waiting for a response from the administration.
Claim renewed
| AvanChange admin | May 17, 2026 21:15 |
We ask the BestChange administration to intervene in resolving the situation that has arisen.
Claim solved
| User | May 17, 2026 22:39 |
I kindly request that BestChange conduct an independent review of the risk analysis results and the justification for suspending the transaction. I believe the blockage is unjustified and ask to expedite the review process.
Claim renewed
| BestChange admin | May 17, 2026 23:43 |
Thank you for your messages. We have received both parties‘ requests and are reviewing the situation.
We need to verify all the provided data and conduct our own analysis of the transaction. This will take some time. Please await our response. We will inform both parties of the results as soon as possible.
Thank you for your patience and cooperation.
Sincerely, administration of the BestChange exchanger monitor.
We need to verify all the provided data and conduct our own analysis of the transaction. This will take some time. Please await our response. We will inform both parties of the results as soon as possible.
Thank you for your patience and cooperation.
Sincerely, administration of the BestChange exchanger monitor.
| BestChange admin | May 18, 2026 01:50 |
According to the exchange service, your order has been temporarily suspended because an AML alert (risk signal) was triggered for the incoming funds. Based on the blockchain analysis, the sender address in your transaction shows a heightened risk profile, including approximately 16.5% associated with judicial/legal cases and about 6.72% linked to illegal services, with an overall risk score of 54%.
In such cases, the service needs to conduct an additional review of the transfer details before proceeding with the exchange or, if necessary, initiating a refund. We are clarifying the details and the reasons for the suspension specifically in your case.
What we are doing right now:
• we have already contacted the service administration and are clarifying the current stage of the review;
• we are clarifying which actions or data may be required on what grounds, and the estimated review timeframe;
• we ask the service to keep any requests to the client proportionate to the situation and to avoid excessive requirements.
We are monitoring the matter closely and will keep you informed as soon as we receive information from the exchange service.
As a rule, there are two possible outcomes:
• the exchange is completed if there are no confirmed grounds for restrictions; or
• the exchange service does not proceed with the exchange and refunds the funds in accordance with its rules and applicable AML requirements.
We remain in contact with the exchange service and will support this case until a clear final resolution is reached.
Sincerely, administration of the BestChange exchanger monitor.
In such cases, the service needs to conduct an additional review of the transfer details before proceeding with the exchange or, if necessary, initiating a refund. We are clarifying the details and the reasons for the suspension specifically in your case.
What we are doing right now:
• we have already contacted the service administration and are clarifying the current stage of the review;
• we are clarifying which actions or data may be required on what grounds, and the estimated review timeframe;
• we ask the service to keep any requests to the client proportionate to the situation and to avoid excessive requirements.
We are monitoring the matter closely and will keep you informed as soon as we receive information from the exchange service.
As a rule, there are two possible outcomes:
• the exchange is completed if there are no confirmed grounds for restrictions; or
• the exchange service does not proceed with the exchange and refunds the funds in accordance with its rules and applicable AML requirements.
We remain in contact with the exchange service and will support this case until a clear final resolution is reached.
Sincerely, administration of the BestChange exchanger monitor.
| User | May 18, 2026 10:08 |
I agree to a refund of the funds, taking into account the 5% commission fee as stated in the service’s rules.
I kindly request that the service process the refund immediately.
I kindly request that the service process the refund immediately.
| AvanChange admin | May 18, 2026 10:22 |
According to clause 11.1 of the AML, KYC and KYT Policies, refunds without KYC are not guaranteed.
We recommend that you complete verification to resolve the issue more quickly.
We recommend that you complete verification to resolve the issue more quickly.
Claim solved
| User | May 18, 2026 11:18 |
“Refund is not guaranteed”? What does that even mean? This is outright fraud.
I’m not going to go through verification on your service over $50.
I ask the administration to make a final decision.
I’m not going to go through verification on your service over $50.
I ask the administration to make a final decision.
Claim renewed
| AvanChange admin | May 18, 2026 11:42 |
This means that the service will make a decision based on an internal audit.
We are awaiting a response from the BestChange administration.
We are awaiting a response from the BestChange administration.
Claim solved
| User | May 18, 2026 12:10 |
This means that you interpret the rules in your own favor and have no right to appropriate other people’s funds.
I do not intend to continue the exchange, as I do not agree to undergo verification for such a small amount.
Please stop engaging in fraudulent practices and simply return the funds, deducting the 5% penalty fee as stated in your questionable rules.
I would also like to draw the attention of the BestChange administration to the absurdity of this service’s rules.
I do not intend to continue the exchange, as I do not agree to undergo verification for such a small amount.
Please stop engaging in fraudulent practices and simply return the funds, deducting the 5% penalty fee as stated in your questionable rules.
I would also like to draw the attention of the BestChange administration to the absurdity of this service’s rules.
Claim renewed
| AvanChange admin | May 18, 2026 12:41 |
Unfortunately, you violated the rules of the service and sent funds with a high risk of AML, so we have the right to request verification and the source of the funds from you.
Claim solved
| User | May 18, 2026 12:51 |
To reiterate, I do not intend to continue this exchange, and therefore I am not going to undergo verification.
I believe the service may be abusing this rule, since their terms state that they do not guarantee a refund of funds. In other words, they may appropriate the funds for themselves, which I consider an abuse of these rules and fraudulent behavior.
I demand a refund of my funds. From this point on, I will communicate only with the administration of BestChange. There is no need to reply to me — I already understand everything I need to know about your service.
I believe the service may be abusing this rule, since their terms state that they do not guarantee a refund of funds. In other words, they may appropriate the funds for themselves, which I consider an abuse of these rules and fraudulent behavior.
I demand a refund of my funds. From this point on, I will communicate only with the administration of BestChange. There is no need to reply to me — I already understand everything I need to know about your service.
Claim renewed
| User | May 18, 2026 13:05 |
Even now, the exchange service is abusing its authority by setting the “Claim solved” status, even though nothing has actually been resolved.
Initially, the exchange service was offered a simple solution: to return the funds with a 5% penalty, as stated in their own terms and conditions. However, the exchange service insisted on proceeding with verification instead.
I am awaiting a response from the BestChange administration.
Initially, the exchange service was offered a simple solution: to return the funds with a 5% penalty, as stated in their own terms and conditions. However, the exchange service insisted on proceeding with verification instead.
I am awaiting a response from the BestChange administration.
| AvanChange admin | May 18, 2026 13:27 |
We ask the BestChange administration to clarify the legality of the verification requirements.
| BestChange admin | May 20, 2026 01:50 |
The exchange office is expected to ensure a clear status for this case and bring it to a logical conclusion. We ask you to avoid a scenario of indefinite withholding of funds without verifiable escalation or specific deadlines.
If the user is willing to cancel the exchange and there are no clear signs of criminal origin of the funds, the standard practice is to process a refund. The user has already refused to proceed with verification and requested a refund to the original address.
We hope for your understanding and a constructive resolution of this situation within a reasonable timeframe.
Thank you for your cooperation.
Sincerely, administration of the BestChange exchanger monitor.
If the user is willing to cancel the exchange and there are no clear signs of criminal origin of the funds, the standard practice is to process a refund. The user has already refused to proceed with verification and requested a refund to the original address.
We hope for your understanding and a constructive resolution of this situation within a reasonable timeframe.
Thank you for your cooperation.
Sincerely, administration of the BestChange exchanger monitor.
| User | May 20, 2026 21:05 |
The exchange service is deliberately ignoring this case and not taking any action, while continuing to actively reply to reviews on the.ru website.
Administration, please react to this situation and help bring this case to a proper resolution.
Administration, please react to this situation and help bring this case to a proper resolution.
| AvanChange admin | May 21, 2026 14:36 |
Dear user!
In accordance with the updated AML/KYC policy, a refund to your address can be made after additional verification by the security department, which will take up to 14 calendar days from the date of refusal of verification.
We also inform you that refunds will only be made if they are not prohibited by applicable law and the requirements of law enforcement agencies at the end of the additional verification.
Please wait for information from us. We will try to address your case as quickly as possible.
In accordance with the updated AML/KYC policy, a refund to your address can be made after additional verification by the security department, which will take up to 14 calendar days from the date of refusal of verification.
We also inform you that refunds will only be made if they are not prohibited by applicable law and the requirements of law enforcement agencies at the end of the additional verification.
Please wait for information from us. We will try to address your case as quickly as possible.
Claim solved
| User | May 21, 2026 15:34 |
Your funds are held in an empty wallet — just return the funds.
BestChange administration, please assist in resolving this matter, as the service is deliberately delaying the process; they should just return the funds.
Once again, the service is abusing the system by closing the complaint.
BestChange administration, please assist in resolving this matter, as the service is deliberately delaying the process; they should just return the funds.
Once again, the service is abusing the system by closing the complaint.
Claim renewed
| AvanChange admin | May 23, 2026 02:18 |
Hello, dear customer!
We inform you that the review of your request has been completed. Your refund has been processed to the details you provided.
We inform you that the review of your request has been completed. Your refund has been processed to the details you provided.
Claim solved
| BestChange admin | May 24, 2026 20:34 |
Dear user, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.
Sincerely, administration of the BestChange exchanger monitor.
Sincerely, administration of the BestChange exchanger monitor.
| User | May 25, 2026 19:47 |
Funds have been received.
CommentRemove
| Lars |  |
188.155.231.* | May 14, 2026 18:27 |
Everything smooth as always — highly recommend!
| AvanChange admin | May 14, 2026 19:22 |
Hello Lars,
Thank you for taking the time to leave a review!
We look forward to continuing to provide you with fast and high-quality service!
Thank you for taking the time to leave a review!
We look forward to continuing to provide you with fast and high-quality service!
CommentRemove
| Sran | |
188.155.231.* | May 13, 2026 14:51 |
They are really the best! I am exchanging with the every time and they are friendly and reply really fast. Keep up the good work!
| AvanChange admin | May 13, 2026 19:17 |
Hello Sran,
We're glad you're happy with the quality of our work!
Your feedback is very important to us!
We're glad you're happy with the quality of our work!
Your feedback is very important to us!
CommentRemove
| Alex |  |
84.52.21.* | May 8, 2026 14:04 |
Smooth and fast. Would recommend. Exchanged 400 USDT and received the money within 8 minutes.
| AvanChange admin | May 8, 2026 18:58 |
Hello Alex,
We're glad you're happy with the quality of our work!
Your feedback is very important to us!
We're glad you're happy with the quality of our work!
Your feedback is very important to us!
CommentRemove
| Stefan | |
188.155.231.* | May 7, 2026 16:57 |
Another smooth transfer — everything perfect, fast and at a good exchange rate!
| AvanChange admin | May 7, 2026 19:08 |
Hello Stefan,
Thanks for the exchange!
Best wishes, the Avanchange team!
Thanks for the exchange!
Best wishes, the Avanchange team!
CommentRemove
| Marco | |
188.155.231.* | May 6, 2026 15:38 |
Super fast and without any issues!
| AvanChange admin | May 6, 2026 19:25 |
Hello Marco,
Thanks for the exchange!
Best wishes, the Avanchange team!
Thanks for the exchange!
Best wishes, the Avanchange team!
CommentRemove
| Alex |  |
46.57.83.* | May 2, 2026 05:11 |
I use it every month. All is quickly. I recommend.
| AvanChange admin | May 2, 2026 12:01 |
Hello Alex,
Thank you for helping us improve!
We will continue to provide you with a high level of service!
Thank you for helping us improve!
We will continue to provide you with a high level of service!
CommentRemove
| Aliaksandr |  |
37.214.29.* | April 30, 2026 15:42 |
I exchanged 1941 Waves (around $800) for BTC.
Not everything went perfectly.
In the chat, they unpleasantly stated, I quote, "The value of your coin is 0." I had to prove this "value" with links to exchange rates and explorer data. It later turned out that the provided Waves transfer address was actually an third-party exchange address, and the Waves weren't reflected in the AvanChange account on the third-party exchange. As a result, the AvanChange made a request to the exchange, and I had to wait two days for the issue to be resolved.
I'm not entirely sure this is the right approach for an exchanger to use a third-party exchange and then translate the exchanger problems with the third-party exchange to the client.
But at the end, the deal went through, the exchanger apologized, and issued a promo code for $10 for the next exchange.
Not everything went perfectly.
In the chat, they unpleasantly stated, I quote, "The value of your coin is 0." I had to prove this "value" with links to exchange rates and explorer data. It later turned out that the provided Waves transfer address was actually an third-party exchange address, and the Waves weren't reflected in the AvanChange account on the third-party exchange. As a result, the AvanChange made a request to the exchange, and I had to wait two days for the issue to be resolved.
I'm not entirely sure this is the right approach for an exchanger to use a third-party exchange and then translate the exchanger problems with the third-party exchange to the client.
But at the end, the deal went through, the exchanger apologized, and issued a promo code for $10 for the next exchange.
| AvanChange admin | April 30, 2026 19:23 |
Hello Aliaksandr,
Thank you for helping us improve!
We will continue to provide you with a high level of service!
Thank you for helping us improve!
We will continue to provide you with a high level of service!
CommentRemove
| Ilya | |
92.241.25.* | April 26, 2026 04:56 |
Great service, fast exchanges at a favorable rate and without split payments. I'm very pleased with everything!
| AvanChange admin | April 26, 2026 04:57 |
Hello Ilya,
Thank you for using our services!
Your rating is the best motivation to improve and reach new heights!
Thank you for using our services!
Your rating is the best motivation to improve and reach new heights!
CommentRemove
| Alex | |
188.155.231.* | April 16, 2026 20:47 |
And again, a super smooth exchange — fast and at a great rate! 10/10.
| AvanChange admin | April 16, 2026 20:49 |
Hello Alex!
Thank you for your high rating of our service!
We look forward to seeing you again!
Thank you for your high rating of our service!
We look forward to seeing you again!
CommentRemove
| Alex | |
188.155.231.* | April 8, 2026 19:17 |
Good rate and very friendly support.
| AvanChange admin | April 8, 2026 19:22 |
Hello Alex,
Thanks for the exchange!
Best wishes, the Avanchange team!
Thanks for the exchange!
Best wishes, the Avanchange team!
CommentRemove
| Fred | |
188.155.231.* | April 2, 2026 15:58 |
Super friendly and fast service.
| AvanChange admin | April 2, 2026 19:17 |
Hello Fred,
Thank you for your positive feedback!
Your opinion is very important to us.
Thank you for your positive feedback!
Your opinion is very important to us.
CommentRemove
| Anna |  |
47.230.52.* | March 22, 2026 05:43 |
Under review by the monitor's administration
Accidentally sent USDC via Base network instead of ERC20. Avanchange found the transaction. However, it’s been 2 hours and I am still waiting for an answer from support on when and how I will be refunded. The wait time and uncertainty is not acceptable!
| AvanChange admin | March 22, 2026 05:49 |
Hello Anna,
Hello, dear customer!
We have received your request. Unfortunately, the funds you sent were transferred through a network that is not supported for exchange. We are currently working to determine whether the funds can be credited or refunded.
We will notify you of the results.
Hello, dear customer!
We have received your request. Unfortunately, the funds you sent were transferred through a network that is not supported for exchange. We are currently working to determine whether the funds can be credited or refunded.
We will notify you of the results.
Claim solved
| Anna | March 22, 2026 05:59 |
I think you need to provide a specific timeframe for resolving the issue. Claim is not solved at this point.
Claim renewed
| AvanChange admin | March 22, 2026 06:04 |
Anna,
Please note that any errors in sending funds are the sole responsibility of the sender. If the exchange approves your request, the refund may take up to 21 calendar days.
To prevent loss of funds, we kindly ask you to carefully check all information when conducting exchange transactions.
Please note that any errors in sending funds are the sole responsibility of the sender. If the exchange approves your request, the refund may take up to 21 calendar days.
To prevent loss of funds, we kindly ask you to carefully check all information when conducting exchange transactions.
Claim solved
| AvanChange admin | March 22, 2026 06:57 |
Anna,
Your request has been approved for a refund.
Please check your email and provide the information from your request.
Your request has been approved for a refund.
Please check your email and provide the information from your request.
| Anna | March 22, 2026 13:18 |
I provided information, no refund yet.
| Anna | March 23, 2026 12:47 |
Refund received, thank you very much.
CommentRemove
| Aleksej |  |
45.86.182.* | March 7, 2026 19:42 |
Good service! Everything was wonderfull!
| AvanChange admin | March 7, 2026 19:54 |
Hello Aleksej,
We are glad that you liked the quality of our work!
Feedback is very important for our service!
We are glad that you liked the quality of our work!
Feedback is very important for our service!
CommentRemove
| Fred | |
188.155.231.* | March 4, 2026 16:24 |
Super fast as always — even received some more money!
| AvanChange admin | March 4, 2026 19:26 |
Hello Fred,
Thanks for the exchange!
Best wishes, the Avanchange team!
Thanks for the exchange!
Best wishes, the Avanchange team!
CommentRemove
| Artur | |
37.212.12.* | March 2, 2026 11:39 |
Fast Ripple to SBP Sber. Thanks.
| AvanChange admin | March 2, 2026 11:48 |
Hello Artur,
Thank you for sharing your exchange experience on our website!
We look forward to seeing you again!
Thank you for sharing your exchange experience on our website!
We look forward to seeing you again!
CommentRemove
| Ada |  |
46.10.240.* | February 20, 2026 09:59 |
Have used the service multiple times and never had any issues at all. Fast and efficient service!
| AvanChange admin | February 20, 2026 11:57 |
Hello Ada,
Thank you for taking the time to leave a review!
We look forward to continuing to provide you with fast and high-quality service!
Thank you for taking the time to leave a review!
We look forward to continuing to provide you with fast and high-quality service!
CommentRemove
| Tauren | |
176.52.52.* | February 19, 2026 14:12 |
Everything was wonderfull, 10/10, recomend them.
| AvanChange admin | February 19, 2026 19:15 |
Hello Tauren,
Thank you for your positive feedback!
Your opinion is very important to us.
Thank you for your positive feedback!
Your opinion is very important to us.
CommentRemove
| Pavel | |
37.212.8.* | February 12, 2026 13:47 |
Good service.
| AvanChange admin | February 12, 2026 19:31 |
Hello Pavel,
We are glad that you liked the quality of our work!
Feedback is very important for our service!
We are glad that you liked the quality of our work!
Feedback is very important for our service!
CommentRemove
| BitResurrector |  |
37.120.156.* | February 6, 2026 18:08 |
Under review by the monitor's administration
I sent 2,300 USDT to AvanChange from TrustVallet to exchange for Bitcoin.
After many hours, I still haven't received anything.
I contacted AvanChange support, and they said they would issue a refund. A lot of time has passed, and support hasn't responded to my questions, nor have they returned my money.
After many hours, I still haven't received anything.
I contacted AvanChange support, and they said they would issue a refund. A lot of time has passed, and support hasn't responded to my questions, nor have they returned my money.
| BitResurrector | February 6, 2026 18:16 |
I sent 2,300 USDT to AvanChange from TrustVallet to exchange for Bitcoin.
After many hours, I received nothing, and then the Bitcoin exchange price rose significantly, and they simply refused to process the exchange in my favor.
I contacted AvanChange support, to which they responded:
"Unfortunately, funds cannot be deposited to your address because high-risk AML markers were detected in the incoming transfer.
Please send your wallet address for a refund to our email:
[email protected].
We recommend making future payments from addresses unrelated to the WhiteBit exchange to avoid further restrictions."
To clarify, I paid from TrustVallet with the same funds I received from this same exchanger several months ago.
The address specified for receiving BTC has never had a single transaction.
AvantChange simply made up an excuse and called it AML, simply to avoid paying me, since the Bitcoin price had risen significantly in just a few hours.
I strongly advise against working with this company if you value your time and money!
After many hours, I received nothing, and then the Bitcoin exchange price rose significantly, and they simply refused to process the exchange in my favor.
I contacted AvanChange support, to which they responded:
"Unfortunately, funds cannot be deposited to your address because high-risk AML markers were detected in the incoming transfer.
Please send your wallet address for a refund to our email:
[email protected].
We recommend making future payments from addresses unrelated to the WhiteBit exchange to avoid further restrictions."
To clarify, I paid from TrustVallet with the same funds I received from this same exchanger several months ago.
The address specified for receiving BTC has never had a single transaction.
AvantChange simply made up an excuse and called it AML, simply to avoid paying me, since the Bitcoin price had risen significantly in just a few hours.
I strongly advise against working with this company if you value your time and money!
| AvanChange admin | February 6, 2026 18:25 |
Hello BitResurrector,
We would like to inform you that it is not possible to receive funds from the address you specified, since high-risk markers have been identified in relation to this address as part of AML procedures.
In order to prevent repeated restrictions, we recommend using addresses unrelated to the WhiteBit exchange for withdrawals in the future.
After you contacted us and provided the wallet address for a refund, we immediately initiated a refund procedure. You have been informed about the deadline for crediting funds up to 24 hours, and it is additionally indicated that the actual receipt of funds is possible in a shorter period.
Upon completion of the refund operation, you were provided with the transaction identifier (TXID) in the online chat.
We would like to inform you that it is not possible to receive funds from the address you specified, since high-risk markers have been identified in relation to this address as part of AML procedures.
In order to prevent repeated restrictions, we recommend using addresses unrelated to the WhiteBit exchange for withdrawals in the future.
After you contacted us and provided the wallet address for a refund, we immediately initiated a refund procedure. You have been informed about the deadline for crediting funds up to 24 hours, and it is additionally indicated that the actual receipt of funds is possible in a shorter period.
Upon completion of the refund operation, you were provided with the transaction identifier (TXID) in the online chat.
Claim solved
| BitResurrector | February 6, 2026 19:00 |
To clarify, I paid from TrustVallet with the same funds I received from this same exchanger several months ago.
The address specified for receiving BTC has never had a single transaction.
AvantChange simply made up an excuse and called it AML, simply to avoid paying me, since the Bitcoin price had risen significantly in just a few hours.
I also demand compensation for lost time and lost profits + damage to my mental health.
The address specified for receiving BTC has never had a single transaction.
AvantChange simply made up an excuse and called it AML, simply to avoid paying me, since the Bitcoin price had risen significantly in just a few hours.
I also demand compensation for lost time and lost profits + damage to my mental health.
Claim renewed
| AvanChange admin | February 6, 2026 19:15 |
BitResurrector,
Information about the connection of your address with the WhiteBit exchange is provided to the BestChange administration.
We ask the BestChannel administration to intervene to resolve the situation.
Information about the connection of your address with the WhiteBit exchange is provided to the BestChange administration.
We ask the BestChannel administration to intervene to resolve the situation.
Claim solved
CommentRemove
| Tauren |  |
178.173.250.* | February 4, 2026 16:00 |
Very fast, support always help me with advice.
| AvanChange admin | February 4, 2026 18:40 |
Hello Tauren!
We sincerely appreciate your kind words about our exchange service!
Best regards, the Avanchange team!
We sincerely appreciate your kind words about our exchange service!
Best regards, the Avanchange team!
CommentRemove
| Fred | |
188.155.231.* | February 2, 2026 18:21 |
All wonderful — fast and without any issues.
| AvanChange admin | February 2, 2026 19:24 |
Hello Fred,
We're glad you liked the quality of our work!
Feedback is very important to our service!
We're glad you liked the quality of our work!
Feedback is very important to our service!
CommentRemove
| Weewooo |  |
102.117.73.* | January 26, 2026 17:14 |
Good as always.
| AvanChange admin | January 26, 2026 19:16 |
Hello Weewooo,
Thank you for sharing your exchange experience on our website!
We look forward to seeing you again!
Thank you for sharing your exchange experience on our website!
We look forward to seeing you again!
CommentRemove
| John |  |
194.34.235.* | January 23, 2026 13:54 |
TOP service, very fast exchange.
| AvanChange admin | January 23, 2026 19:21 |
Hello John,
Thanks for the exchange!
Best wishes, the Avanchange team!
Thanks for the exchange!
Best wishes, the Avanchange team!
CommentRemove
| Timati | |
176.52.55.* | January 23, 2026 12:14 |
10/10 very fast and i always use only avan for exchanges.
| AvanChange admin | January 23, 2026 13:36 |
Hello Timati,
Thanks for the exchange!
Best wishes, the Avanchange team!
Thanks for the exchange!
Best wishes, the Avanchange team!
CommentRemove
| Timati | |
38.97.7.* | January 21, 2026 11:09 |
I love this exchange so much, trade about 30+ times and everything is good
Also big love to support, they active and solve any my stupid problem with chain or wallet, big respect for their work
10/10 guys u can trust.
Also big love to support, they active and solve any my stupid problem with chain or wallet, big respect for their work
10/10 guys u can trust.
| AvanChange admin | January 21, 2026 11:34 |
Hello Timati,
Thank you for using our services!
Your assessment is the best motivation to improve and reach new heights!
Thank you for using our services!
Your assessment is the best motivation to improve and reach new heights!
CommentRemove
| Juri.Grunski | |
72.56.74.* | January 19, 2026 18:58 |
Die beste und sichere Wahl um sein Geld zu transferieren. Sehr schnell und unkompliziert. Empfehlung zu 120 Prozent.
| AvanChange admin | January 19, 2026 19:21 |
Hello Juri.Grunski,
Danke, dass Sie uns helfen, besser zu werden!
Wir werden ein hohes Mass an Service fur Sie beibehalten!
Danke, dass Sie uns helfen, besser zu werden!
Wir werden ein hohes Mass an Service fur Sie beibehalten!
CommentRemove
| Ibtrly | |
46.138.165.* | January 8, 2026 17:28 |
Quick and great trade.
| AvanChange admin | January 8, 2026 19:24 |
Hello Ibtrly,
Thanks for the exchange!
Best wishes, the Avanchange team!
Thanks for the exchange!
Best wishes, the Avanchange team!
CommentRemove
| Igorb86 |  |
23.16.26.* | December 16, 2025 04:51 |
Fast, Good.
Support is not only quick but also highly effective, delivering outstanding results.
Support is not only quick but also highly effective, delivering outstanding results.
| AvanChange admin | December 16, 2025 04:54 |
Hello Igorb86,
Thank you for choosing us!
We look forward to seeing you again!
Thank you for choosing us!
We look forward to seeing you again!
CommentRemove
| Murat | |
95.181.45.* | December 10, 2025 13:01 |
Everything is great, very fast, I recommend the service.
| AvanChange admin | December 10, 2025 13:31 |
Hello Murat,
Thank you for helping us become better!
We will maintain a high level of service for you!
Thank you for helping us become better!
We will maintain a high level of service for you!
CommentRemove
| Stan |  |
89.46.237.* | December 9, 2025 19:47 |
Everything is great, very fast, I recommend the service.
| AvanChange admin | December 9, 2025 20:23 |
Hello Stan,
Thank you for your high rating of our service!
We look forward to seeing you again!
Thank you for your high rating of our service!
We look forward to seeing you again!
CommentRemove
| Pavel | |
37.212.1.* | November 29, 2025 17:19 |
Good exchange rates, always fast.
| AvanChange admin | November 29, 2025 18:58 |
Hello Pavel,
Thank you for your positive feedback!
Your opinion is very important to us.
Thank you for your positive feedback!
Your opinion is very important to us.
CommentRemove
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