Xchange exchanger

Hello Jujansolo, your request has been processed, the funds have been sent, and you have been provided with the transaction ID and the transfer screen. We are waiting for your feedback on this issue. Please contact us in any convenient way and provide a response from the payment system support staff.

Hello Jujansolo,

We kindly ask you to confirm the receipt of funds from the administration of the exchanger.

Sincerely, administration of the BestChange exchanger monitor.

Pardon me but your brushing this off as "Claim solved" isn't put correctly. The matter hasn't been resolved, and I sent you an email with the required "feedback". I haven't received shit to my PayPal, the issue persists, and the issue isn't with PayPal.

Dear customer, we have previously provided you with a screenshot of the transfer and transaction ID, i.e. the funds were sent to the details specified in the application. We have contacted you by email to clarify additional information.

And I in place have provided you with four screenshots showing you that the issue isn't with PayPal and that it's not "frozen" or "pending" in th activity history or anything. This is is the resolved. I need a solution. Refund me:/ this is a scam.

I sent you four screenshots to your support and to Xchange support as well nothing is received. This is a ***.

Dear customer, the screenshots you provided do not show which wallet is being checked.
We are resending our request: please provide a screenshot of your wallet’s transaction history for the relevant period via email.
Additionally, please record a video showing how you log into the wallet and enter the transaction ID in the history section. The video must clearly show the recipient wallet you accessed for identification purposes.

The funds were successfully sent from our side to the wallet address you specified when creating the exchange request. No return of funds has been received.

Please contact us via the online chat on our website for a faster response, and kindly remain in the chat until the verification is completed.

The screenshots I provided showed my wallet, my activity history as instructed by you, the transaction ID, and also the number of it on here just in case. Stop making excuses please give me my money back. This is a damn scam is what it is, it's a scam! Don't trust this website people:/

Don't trust Xchange.

Jujansolo, The screenshots do not show which account you are checking the transfer on. We have verified the information on our PayPal, and the transfer has been completed successfully. There is no information about the payment being frozen and we have not received a refund.
We would like to point out that in order to quickly resolve the issue and discuss it, we have asked you to contact us in a chat on our website, but we still have not received the feedback and information that we requested for confirmation and verification.

Subject: Urgent: Missing PayPal Transfer – Immediate Action Required

Dear xchange.fund team, and Bestchange team,

I urgently request your assistance regarding a recent transaction I made through your platform. I transferred funds to my friend via PayPal, but the money has not been received in their account.

Here are the transaction details:

Full Name: ***

Email Used: ***

Transaction Date: Jul 21

Amount Sent: $100

Payment Method: Binance, USDT

Transaction ID: *** (I don't know which of them)

Please either:

Verify the status of the transaction and resolve any issue, (and send a PayPal screenshot confirming this)

OR
Refund the full amount immediately.

I am willing to provide any supporting documents or proof if required.

Additionally, I formally demand a refund within 48 hours of receiving this message, or I will proceed with the following actions:

- File a formal complaint with the payment provider used.
- Report your platform on Trustpilot, Reddit, and other consumer protection forums

- File a cybercrime report with relevant authorities

Please take this matter seriously and provide a screenshot from PayPal confirming the transfer.

Thank you for your cooperation,
Jujansolo.

Jujansolo, You wrote to us by email with the details to which you wanted to receive funds. We responded to you by email, please check the letter. The details you specified in the application differ by 1 digit. The funds were sent to the details you specified. We contacted the technical support of the payment system, the funds were sent successfully. If you specified incorrect details, unfortunately, we cannot help you. We are also still waiting for a video confirmation from you, where the wallet details and the absence of receipt are visible, but we still have not received information from you.

The correct address is indeed in the application, which is fifiabdelradi@gmail.com, not with a 1 digit number, that was a typo on my part when I was writing the letter, disregard that. As shown in the screenshot, the correct address is indeed fifiabdelradi@gmail.com not with a digit.

So, again, you have not resolved my issue, in fact you're in deeper now, because it seems to me that you keep coming up with excuses. Please answer to this claim and fix the issue and refund me the money that you took and are refusing to pay back, even though it's my right and your mistake, which you wouldn't admit. Send me a receipt via PayPal to confirm transaction with the transaction ID NOW.

P.s.: I used the same address to send a different transaction via a different platform and it worked. Yours didn't. It's a mistake on your part.

Jujansolo, For our part, we have provided you with a screenshot of the transfer and ID transaction. We have repeatedly asked you to provide a video confirmation, where your wallet details and transfer history are visible. For reasons unknown to us, you do not want to cooperate with us to resolve this issue, so we will not be able to help you. Please provide the necessary information by email.

If you are unable to provide me with a PayPal screenshot of the transaction, you are liars and this is a scam. I have provided you with all the evidence you need. I'm going to show this whole interaction on Instagram, Reddit, Facebook, and everywhere else that I have. I am an influencer with 500k followers btw. Good luck:)

We kindly ask you to avoid submitting duplicate claims. Repeated submissions of the same request are not welcomed by the monitor's administration.

Sincerely, administration of the BestChange exchanger monitor.

Jujansolo, please do not mislead, we have already provided you with screenshots and transactions ID many times, we do not understand why you write here that you were not provided with anything. Also, all information was provided to the monitoring administration. We are waiting for a response from you from technical support and video confirmation.

I showed you screenshots of PayPal and your own portal/platform. You showed me some fake screenshot from an unknown website. Send me a legit, official PayPal account transaction screenshot.if you can't do that, you're a scammer and a liar, and you're a thief.

I already sent you a screenshot of the address in the correct order. Stop lying!

Jujansolo, We have to repeat ourselves again. You were provided with a screenshot and transactions ID. We still have not received a response from you from the payment system support team and video confirmation.

Hello Jujansolo,
The funds for your request have been sent, the payment is being processed by the payment system, and we are awaiting completion. You can always write to us in the chat to clarify any question. Also, please note that when filling out the application, there is a warning that funds can be received within 24 hours. Don't worry, the funds will come to you.

Hello,

Dear user, we kindly ask you to confirm the receipt of funds from the administration of the exchanger when will you receive them.

Sincerely, administration of the BestChange exchanger monitor.

Understood. I haven't received anything as of yet to the PayPal account.

I haven't received anything. I don't understand what the issue is, it took some from my Binance account and it said it's successful, but nothing reached my PayPal.

Jujansolo, the funds have been successfully sent to you. The evidence has been sent to your email address. It is possible that the transfer is based on Paypal verification in your account.

Hello,

Dear user, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.

Sincerely, administration of the BestChange exchanger monitor.

Not received ugh. I checked my PayPal, nothing there pending or whatever. Can I ask for a refund? I'll find a different way to send funds to the PayPal account.

Jujansolo, Please write to us in the chat or by email, support@xchange.fund - We will provide you with a screenshot of the transfer of funds for sending to your PayPal account.