Hello!

We request the exchanger's administrator to respond to the user's complaint.

Best regards, BestChange administration.

Hello Chameleon,
Your request has been completed.

Hello Safwan,
Thanks for your positive feedback.
We will be glad to see you again on our website.

Hello, Girish Singh!
Thanks for your positive feedback.
We will be glad to see you again on our website.

Hello Yehor!
Thanks for your positive feedback.
We will be glad to see you again on our website.

Hello
Thanks for your positive feedback.
We will be glad to see you again on our website.

Hello, Dima!
You communicate with support - pay@westchange.top

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Thanks for your positive feedback.
We will be glad to see you again on our site.

Hello!

We request the exchanger's administrator to respond to the user's complaint.

Best regards, BestChange administration.

Hello, Vitaliy!
Your application was processed at the rate at which it was created.
0.5% commission is the commission of your bank.

That is not true. at the time of creating the application, the amount of UAH 8600 was displayed for you. How did it happen that after going to the information page the course changed so much? (ten%). on the exchange where you take the rate, the price did not fall below 65800 for an hour before the transaction was confirmed on the network. 0.005btc * 65800btc/usd = 329usd. 329usd * 26usd/uah = 8554. in fact received 7800uah.

Vitaliy, Show a screenshot of the letter you received from us immediately after creating the application. Still to pay. There is a course.

Yes, the letter I received contains the amount that was credited to the card. but, in the instructions on the website page there is no information that you need to read the letter and only then perform the exchange. moreover, it is written that the final fixation of the course will be carried out at the time of actual admission.
here is a screenshot of the instruction page before creating the translation - https://ibb.co/gWfhNpy

Vitaliy, The course in the letter is always the same as the course on the site.
Therefore, your application is executed at the correct rate.
https://ibb.co/gWfhNpy - this is the rate now, not the rate of your application.

Ok. look this screenshot - https://ibb.co/Wfkd3v4. it is history of rate

You check this history on Houbi - https://www.huobi.com/en-us/exchange/btc_usdt/

Vitaliy, Show a screenshot of the letter you received from us immediately after creating the application. Still to pay. There is a course.
Your application was processed at the rate at which it was created. There was no recalculation of the course.

The instructions for payment do not indicate that you need to check your mail before performing the exchange. Also, the instructions say that the final fixation of the course will be carried out at the moment of the actual income of funds. The exchange rate is calculated by the hobi exchange

Sorry, Huobi exchange

Vitaliy, The exchange rate was indicated on the site during the exchange - you agreed with it.
The same course was sent in a letter.

Êóðñ îáìåíà áûë äðóãèì êîãäà ÿ âûïîëíÿë îáìåí - 8600 ê ïîëó÷åíèþ íà êàðòó. åñëè áû îí áûë íèæå, ÿ áû íå äåëàë åãî íà âàøåì ñàéòå. îáüÿñíèòå, êàê ìîæåò áûòü êóðñ îáìåíà íèæå íà 10%, åñëè íà ñàéòå áèðæè, îòêóäà èä¸ò êóðñ öåíà íå îïóñêàëàñü 65800. â èíñòðóêöèè ó âàñ ÷¸òêî íàïèñàíî - îêîí÷àòåëüíûé êóðñ íà ìîìåíò ïîñòóïëåíèÿ ñðåäñòâ

The exchange rate was different when I made the exchange - 8600 to be received on the card. if it was below, I would not do it on your site. Explain how the exchange rate can be 10% lower if on the website of the exchange, where the rate is coming from, the price did not drop 65800. in your instructions it is clearly written - the final rate at the time of receipt of funds

Vitaliy, The exchange rate on the site was the same as the rate in the letter. At that time we had such a course. You agreed with him when applying. The application was fulfilled at this rate. There was no course adjustment for your application.

I agreed with the rate to receive 8600uah, not 7800.It was this amount - 8600uah I saw when I pressed the button to start the exchange

Vitaliy, At the time of application, you agreed to the course with the payment of 7800. This is confirmed by the letter you received. At the time you applied, we had no other course.

Really? on your website it is indicated that the rate is calculated at the exchange rate. on this exchange, the rate did not fall below 65800btc/usd for an hour before the confirmation of the transaction. this is the first thing. secondly, you have indicated that the final rate is at the time of receipt of funds. and this is 65900btc/usd. on your service wrote lie?

Really? on your website it is indicated that the rate is calculated at the exchange rate. on this exchange, the rate did not fall below 65800btc/usd for an hour before the confirmation of the transaction. this is the first thing. secondly, you have indicated that the final rate is at the time of receipt of funds. and this is 65900btc/usd. on your service wrote lie?

Vitaliy, We calculate the exchange rate. But we cannot provide an exchange rate without additional %. As a result, you get a course on our website. If you need an exchange rate of 1 to 1 - then you had to exchange on the exchange.

Do you think 10% of the transfer is an acceptable commission? I chose your service because this is not my first exchange in your service and your rate was good in the best-change rating. besides your service in this rating there are other services that I use. and nowhere else is there such a huge commission - 10%. and you haven't had it until today. but I repeat, if the site indicated to receive 7800uah, then I would close your page and go further

At the time of application, you agreed to the course with the payment of 7800. This is confirmed by the letter you received. At the time you applied, we had no other course.

I agreed to the course with the payment of 8600. your letter does not confirm anything - after clicking on the "confirm" button and before sending the letter, anything can happen to you. after clicking the button, the payment instructions do not indicate the amount to be received in UAH.

Vitaliy, According to your application, there was no course for the payment of 8600.

On our site there is information that you need to first check the letters from us. With the address for payment and the application rate. https://c2n.me/4dVm9ve.jpg

According to my application, there was no exchange rate less than 65800btc/usd at time, then transaction was confirmed. And even at hour before this time. and most importantly, on your website it is indicated that the final fixation of the rate will be carried out at the time of the actual receipt of funds to your wallet. so do what the site says.

We had a course with which you created an application.
If the course did not suit you - you did not need to create an application.

You had rate on top 10 position bestchange list - that why I choose your service.

Vitaliy, Prove your words.
Show a screenshot of the letter you received immediately after creating the application, but before payment.

I have another purpose. Prove your rate less 65000 btc/usd on chart https://www.huobi.com/ from 2021-11-08 09:22 on Kyiv timezone. Show screenshot what you service "the final fixation of the rate will be carried out at the time of the actual receipt of funds to your wallet"

And screenshot your page where writted read email before make exchange

And screenshot your page where writted read email before make exchange

Vitaliy, A message with a billing address and a bid rate has been sent to your email address to keep your assets safe. Please make sure that the address for payment and the rate of the application in the letter is the same as on our website. Otherwise, you should stop paying for the application and immediately contact customer service to avoid losing your assets - https://c2n.me/4dVm9ve.jpg
We are waiting for a screenshot of our letter with the application course.

I, in turn, expect that you fulfill your own statements, which is "Important! The final fixation of the rate WILL be carried out at the time of the actual receipt of funds to our wallet"

Vitaliy, We are waiting for a screenshot of our letter with the application course.
Here are the letters from us - https://c2n.me/4dVmETS.jpg
Show a screenshot of the first letter(the one that came faster).

Provide a screenshot of your site where it is indicated that you need to pay only after reading the email. I, in turn, provide a screenshot of your site with information that the final fixation of the course is at the time of receipt of funds - https://ibb.co/BqWPRJR. and the second is a screenshot of the exchange chart - https://ibb.co/3vFgJRf (time in the screenshot is Beijing)

Vitaliy, A message with a billing address and a bid rate has been sent to your email address to keep your assets safe. Please make sure that the address for payment and the rate of the application in the letter is the same as on our website. Otherwise, you should stop paying for the application and immediately contact customer service to avoid losing your assets -
https://c2n.me/4dVm9ve.jpg
We are waiting for a screenshot of our letter with the application course.
Here are the letters from us - https://c2n.me/4dVmETS.jpg
Show a screenshot of the first letter(the one that came faster).

Provide a screenshot of your site where it is indicated that you need to pay only after reading the email. I, in turn, provide a screenshot of your site with information that the final fixation of the course is at the time of receipt of funds - https://ibb.co/BqWPRJR. and the second is a screenshot of the exchange chart - https://ibb.co/3vFgJRf (time in the screenshot is Beijing)

Vitaliy, https://c2n.me/4dVm9ve.jpg
We are waiting for a screenshot of our letter with the application course.

Https://c2n.me/4dVm9ve.jpg - ok
I provide a screenshot of your site with information that the final fixation of the course is at the time of receipt of funds - https://ibb.co/BqWPRJR. and the second is a screenshot of the exchange chart - https://ibb.co/3vFgJRf (time in the screenshot is Beijing)

Vitaliy, no.
We are waiting for a screenshot of our letter with the application course.
Here are the letters from us - https://c2n.me/4dVmETS.jpg
Show a screenshot of the first letter(the one that came faster).

I never read such letters - all information should be available on the website page. in the Russian version of your message (https://ibb.co/qkCf6tX) nothing is said about the course, only about the address

Vitaliy, this is not a screenshot of your application - https://ibb.co/qkCf6tX
Now on to your screenshot - https://ibb.co/BqWPRJR
it is stated here that the exchange rate is calculated on the stock exchange.
calculated and coincided - it's not the same thing.
when calculating our exchange rate, there are other parameters besides the exchange rate from the stock exchange.
this is also stated in our terms (with which you agreed when creating the application) - 11.8 - https://westchange.top/en/tos/

Yes, I understand - "when calculating our exchange rate, there are other parameters besides the exchange rate from the stock exchange.". But it not normal - 10%

Vitaliy, This is just your opinion.
Now we are finally waiting for a screenshot of a letter from us with information about your application.

Waiting for what? you already publish this email.
I expect you to officially confirm that you will not perform the final fixing of the exchange rate at the time of receipt of funds

Vitaliy, Here are the letters from us - https://c2n.me/4dVmETS.jpg
Show a screenshot of the first letter(the one that came faster).
Your application has been completed correctly.

My request was not executed correctly - I chose your service for exchange from the top 10 best-currency list with an average rate of UAH 1,720,000 / 1 btc. And you performed at the rate of UAH 1550,000 / 1btc. Do you think this difference is correct?

Vitaliy, Your application is executed according to the course at which it was issued.
You have agreed to this course. Confirmation of this course is in the letter you received when creating the application. But a screenshot of which you do not want to show, because it proves that we are right.

You are wrong - you must fix rate at time of confirmation transaction as written on your site.
of course, I cannot prove that I chose you for the course 1,720,000 - I do not take screenshots of the bestchanger page before each transition. but, judging by the reviews, my case is not an isolated one - https://snipboard.io/8ORtni.jpg

Vitaliy, Here are the letters from us - https://c2n.me/4dVmETS.jpg
Show a screenshot of the first letter(the one that came faster).

For what you need this screenshot? you already publish this email.
can you publish your refusal to fix the rate at the time of receipt of funds, as indicated on your website? as soon as you post this I will drop this claim.

Vitaliy, So that you and I can see what the course was like when applying. Immediately.
We did not show this screenshot.

When submitting the application, the rate was 65800 usd / bts - https://snipboard.io/zZ5r1T.jpg (data from the exchange where you take the exchange rate - huobi.com, time - Beijing), which corresponds to about UAH 1,720,000 or about usd330. 6 minutes later, when 1 confirmation was made, the rate did not change much. and your service performed the transfer at the rate of 1,550,000, which does not correspond to your words about fixing the rate at the time the funds were received.

Vitaliy, Show a screenshot from our site with such a course when processing your application.

For what? something changed in your database?
I have another screenshot about final fixing rate at time the funds were received. - https://snipboard.io/wFHbrc.jpg
even after you have changed this text on your site, it does not free you to do what was written before

Vitaliy, In your screenshot, information that the exchange rate is calculated according to the exchange rate Huobi. But this does not mean that the exchange rate will be 100% the same as the exchange rate Huobi.

Of course it cann't be 100% the same. but explain please how it possible:
- on list of rate bestchange.com you show 1720000uah/btc (thats reason why I choose your service)
- on form your site I put "send 0.005 btc", and view - to recieve 8600uah
- I push button "change"
- in result on card - 7800
what is this?

Vitaliy, Show where we had information about 8600 on the our site?

On the page of your site while filling in the transfer amount fields. would have been a different amount - would have gone to another service. Of course, I don't have these screenshots - I didn't think that such a deception is possible in your service

Vitaliy, We need something more than just your words to verify your information.
Therefore, as proof you can show a screenshot of the letter with the course of the application, which you received immediately after creating the application.

It was not first time to change on you service. and evrytime it was OK

I have already provided you with the evidence above - the graphs of the exchange rate on the exchange that you indicated. or do you think 1,720,000 versus 1,550,000 is a normal technical margin?
I repeat, I would not choose your service for this exchange, if you had a rate of 1,550,000. I never scroll through the list of services on the best exchange. in my right mind I choose the greatest

instead of texting for so long, you would have already admitted a technical mistake, sent the rest of the amount (30usd is not a lot of money in fact) and that would have ended there. but you have chosen a different path. now I will have to write a complaint to bestchange.com support and post negative reviews on all sites where I can find a discussion of your service

my time is worth slightly more than the amount you stole. but hopefully your reputation is worth it

Vitaliy, I tell you again.
We do not seem to write on the site that our exchange rate is 100% the same as the exchange rate.
You have not provided any evidence regarding the course on the application for 8600 on our website. You refuse to provide a screenshot of the letter because you see that the letter proves you wrong.
We are ready on all sites to prove that you are wrong and to warn other exchangers about your blackmail.

What kind of blackmail are you talking about? yes, I cannot prove that I chose your service for the exchange at a rate of about 1,720,000 - as a regular user, I do not take screenshots of every page I visit. you changed the exchange rate, but I didn’t pay attention - it’s my fault. you say that you are taking a rate from the stock exchange. from 09:16 (when I created an exchange request, time is in Kiev) to 09:22 on this exchange, the rate did not drop to 65,000 UAH / hfr (this is the rate at which you changed the payment to 1,550000 UAH / yusd). I have already provided screenshots of the charts and these charts are freely available on the exchange website, but I will remind you - https://snipboard.io/zZ5r1T.jpg (Beijing time). yes, I understand that the exchange rate cannot be the same as in your processing, but 1,720,000 and 1,550,000 are a tangible difference. is not it?
can you provide the rate of the exchange you are using at the time of the creation of the application (even if it will be lower than the figure that actually was at that time)? and provide the same screenshot with graphs as mine? and show where the huobi rate is 65000?
and even if this moment is not convincing for you, admit that you are not doing what is indicated on the site. namely, the final exchange rate is fixed at the time of receipt of funds. today you have changed the text, which confirms that you are changing the rules at your own discretion in the way that suits you.

Vitaliy, I tell you again.
We do not seem to write on the site that our exchange rate is 100% the same as the exchange rate.
You have not provided any evidence regarding the course on the application for 8600 on our website.
Without prove - your accusations are baseless.

I do not take screenshots of the pages I visit. I could not even imagine that such a mistake is possible on your service. I had some confidence in your service, since this was not my first exchange there.

Vitaliy, In this case, show a screenshot of the letter you received immediately after creating the application. There is all the information about the application.

Screenshot of this letter - https://c2n.me/4dWajZS.jpg

If you have this, for what you ask my pictire?

Vitaliy, We want you to show your screenshot and then not be accused of "wrong course".

Be patient. today I'll make some screenshots and will show you

Vitaliy, I'm waiting.

Wait, and don' close claim

Vitaliy, Read the rules of the site BestChange:
Complaint - use this type of feedback only if get no money from the WestChange exchanger after it is due. When the funds from an exchange or refund operation reach your account, the claim must be dismissed.
You have received money from the WestChange exchanger - your claim is unfounded.

You send not full amount - and this claim wil be opened

Vitaliy, Your words are not true.
And you did not prove them in any way with information from our site.

I will show prove. be patient

Vitaliy, I'm waiting.

Wait

Vitaliy, I'm waiting.

Wait

I'm waiting.

Wait

Vitaliy, I'm waiting.

Wait
I need time to prepare some pictures and will ask you - can I use this in abuse to administration bestchange.com

Vitaliy, It takes 1-2 minutes to take and publish a screenshot.

You are so quick

I'm waiting.

Wait

Vitaliy, I'm waiting.

Wait

Vitaliy, I'm waiting.

Wait

Vitaliy, I'm waiting.

Wait

Vitaliy, I'm waiting.

Wait

Vitaliy, I'm waiting.

Wait

Vitaliy, I'm waiting.

Wait

in half an hour have not yet taken a screenshot?

Wait

Vitaliy, in half an hour have not yet taken a screenshot?

Wait

Vitaliy, in half an hour have not yet taken a screenshot?

in half an hour have not yet taken a screenshot?

Wait
and it will be longer till you will close this claim
it must be red all time

Wait

Vitaliy, How long to wait?

Wait

Vitaliy, How long to wait?

So long until this will open

Vitaliy, What will not open?

This claim must be open

Vitaliy, So when will you show the screenshot?

Wait

Vitaliy, So when will you show the screenshot?

Wait
while you are waiting, please explain why you did not fix the rate at the time of receipt of funds, as indicated on the page of your site

Vitaliy, So when will you show the screenshot?

Please give answer

Vitaliy, After you show the promised screenshot.

Wait for screenshot
and not lose time.
so why?

Vitaliy, So when will you show the screenshot?

For screenshot I need your answer - why you did not fix the rate at the time of receipt of funds, as indicated on the page of your site

Vitaliy, here are your words:
Be patient. today I'll make some screenshots and will show you

Therefore, do not set new conditions, but show a screenshot.

For screenshot - wait
why you did not fix the rate at the time of receipt of funds, as indicated on the page of your site?

Vitaliy, How long to wait for screenshot ?

Wait

Why you did not fix the rate at the time of receipt of funds, as indicated on the page of your site?

Vitaliy, How long to wait for screenshot ?

Why you did not fix the rate at the time of receipt of funds, as indicated on the page of your site?

Vitaliy, How long to wait for screenshot ?

Why you did not fix the rate at the time of receipt of funds, as indicated on the page of your site?

Vitaliy, How long to wait for screenshot ?

So long
why you did not fix the rate at the time of receipt of funds, as indicated on the page of your site?

Vitaliy, How long to wait for screenshot ?

Why you did not fix the rate at the time of receipt of funds, as indicated on the page of your site?

Vitaliy, How long to wait for screenshot ?

Why you did not fix the rate at the time of receipt of funds, as indicated on the page of your site?

Vitaliy, So the promised screenshot will not be?

Will be but later.
why you did not fix the rate at the time of receipt of funds, as indicated on the page of your site?

Vitaliy, When later? an hour ? in a week ?

Why you did not fix the rate at the time of receipt of funds, as indicated on the page of your site?

Vitaliy, When later? an hour ? in a week ?

Why you did not fix the rate at the time of receipt of funds, as indicated on the page of your site?

Vitaliy, When later? an hour ? in a week ?

Why you did not fix the rate at the time of receipt of funds, as indicated on the page of your site?

Vitaliy, Given that more than an hour has passed and you have not shown the promised screenshot - I can conclude that the screenshot confirms our course and you have no arguments. Therefore, we can say with 1000% confidence that your words are not true.
I do not see the need to continue a further dialogue with you. I will tell our colleagues (other exchangers) that you should not be dealt with.

Why you did not fix the rate at the time of receipt of funds, as indicated on the page of your site?

Vitaliy, We did everything right.

Why you did not fix the rate at the time of receipt of funds, as indicated on the page of your site?

We did everything right.

Why you did not fix the rate at the time of receipt of funds, as indicated on the page of your site?

We did everything right.

We did everything right.

We did everything right.

We did everything right.

We did everything right.

We did everything right.

We did everything right.

We did everything right.

We did everything right.

We did everything right.

We did everything right.

Why you did not fix the rate at the time of receipt of funds, as indicated on the page of your site?

We did everything right.

We did everything right.

Vitaliy, We did everything right.

We did everything right.

We did everything right.

We did everything right.

We did everything right.

We did everything right.

We did everything right.

We did everything right.

We did everything right.

We did everything right.

Why you did not fix the rate at the time of receipt of funds, as indicated on the page of your site?

We did everything right.

Vitaliy, We did everything right.

We did everything right.

We did everything right.

We did everything right.

Why you did not fix the rate at the time of receipt of funds, as indicated on the page of your site?

Vitaliy, We did everything right.

Why you did not fix the rate at the time of receipt of funds, as indicated on the page of your site?

Vitaliy, We did everything right.

Why you did not fix the rate at the time of receipt of funds, as indicated on the page of your site?

Vitaliy, We did everything right.

Vitaliy, We did everything right.

Vitaliy, We did everything right.

Why you did not fix the rate at the time of receipt of funds, as indicated on the page of your site?

Vitaliy, We did everything right.

Vitaliy, We did everything right.

Why you did not fix the rate at the time of receipt of funds, as indicated on the page of your site?

Why you did not fix the rate at the time of receipt of funds, as indicated on the page of your site?

Vitaliy, We did everything right.

Vitaliy, We did everything right.

Vitaliy, We did everything right.

Vitaliy, We did everything right.

Vitaliy, We did everything right.

Why you did not fix the rate at the time of receipt of funds, as indicated on the page of your site?

Vitaliy, We did everything right.

Why you did not fix the rate at the time of receipt of funds, as indicated on the page of your site?

Vitaliy, We did everything right.

Why you did not fix the rate at the time of receipt of funds, as indicated on the page of your site?

Vitaliy, We did everything right.

Why you did not fix the rate at the time of receipt of funds, as indicated on the page of your site?

Vitaliy, We did everything right.

Vitaliy, We did everything right.

Vitaliy, We did everything right.

Vitaliy, We did everything right.

Vitaliy, We did everything right.

Vitaliy, We did everything right.

Why you did not fix the rate at the time of receipt of funds, as indicated on the page of your site?

Why you did not fix the rate at the time of receipt of funds, as indicated on the page of your site?

Vitaliy, We did everything right.

Why you did not fix the rate at the time of receipt of funds, as indicated on the page of your site?

Vitaliy, We did everything right.

Why you did not fix the rate at the time of receipt of funds, as indicated on the page of your site?

Vitaliy, We did everything right.

Why you did not fix the rate at the time of receipt of funds, as indicated on the page of your site?

Vitaliy, We did everything right.

Why you did not fix the rate at the time of receipt of funds, as indicated on the page of your site?

Vitaliy, We did everything right.

Why you did not fix the rate at the time of receipt of funds, as indicated on the page of your site?

Vitaliy, We did everything right.

Why you did not fix the rate at the time of receipt of funds, as indicated on the page of your site?

Vitaliy, We did everything right.

Why you did not fix the rate at the time of receipt of funds, as indicated on the page of your site?

Vitaliy, We did everything right.

Why you did not fix the rate at the time of receipt of funds, as indicated on the page of your site?

Vitaliy, We did everything right.

Why you did not fix the rate at the time of receipt of funds, as indicated on the page of your site?

Vitaliy, We did everything right.

Why you did not fix the rate at the time of receipt of funds, as indicated on the page of your site?

Vitaliy, We did everything right.

Why you did not fix the rate at the time of receipt of funds, as indicated on the page of your site?

Vitaliy, We did everything right.

Vitaliy, We did everything right.

Vitaliy, We did everything right.

Why you did not fix the rate at the time of receipt of funds, as indicated on the page of your site?

Vitaliy, We did everything right.

Vitaliy, We did everything right.

Vitaliy, We did everything right.

Vitaliy, We did everything right.

Why you did not fix the rate at the time of receipt of funds, as indicated on the page of your site?

Vitaliy, We did everything right.

Vitaliy, We did everything right.

Vitaliy, We did everything right.

Vitaliy, We did everything right.

Vitaliy, We did everything right.

Vitaliy, We did everything right.

Vitaliy, We did everything right.

Vitaliy, We did everything right.

Why you did not fix the rate at the time of receipt of funds, as indicated on the page of your site?

Vitaliy, We did everything right.

Vitaliy, We did everything right.

Vitaliy, We did everything right.

Vitaliy, We did everything right.

Vitaliy, We did everything right.

Vitaliy, We did everything right.

Vitaliy, We did everything right.

Vitaliy, We did everything right.

Vitaliy, We did everything right.

Why you did not fix the rate at the time of receipt of funds, as indicated on the page of your site?

Vitaliy, We did everything right.

Why you did not fix the rate at the time of receipt of funds, as indicated on the page of your site?

Vitaliy, We did everything right.

Why you did not fix the rate at the time of receipt of funds, as indicated on the page of your site?

Vitaliy, We did everything right.

Why you did not fix the rate at the time of receipt of funds, as indicated on the page of your site?

Vitaliy, We did everything right.

Why you did not fix the rate at the time of receipt of funds, as indicated on the page of your site?

Vitaliy, We did everything right.

Why you did not fix the rate at the time of receipt of funds, as indicated on the page of your site?

Vitaliy, We did everything right.

Why you did not fix the rate at the time of receipt of funds, as indicated on the page of your site?

Vitaliy, We did everything right.

Why you did not fix the rate at the time of receipt of funds, as indicated on the page of your site?

Vitaliy, We did everything right.

Screenshots is ready and will be provided to the administration bestchange.com

Vitaliy, and where is the screenshot?

All screenshots I sent to administration of bestchange.com

Vitaliy, You promised to show screenshots here.

Of cource
i will show only after decision of administration of bestchange.com

Vitaliy, Again, excuses on your part.

No excuses. await the decision of the administration

Vitaliy, This is an excuse and you have just proved once again that you have no confirmation of your words. Only unfounded claim.

Await the decision of the administration

Vitaliy, You promised to show screenshots here.

Await the decision of the administration
I will do as they decide

Vitaliy, Wait

Wait and don't close this claim

Vitaliy, Read the rules of the site BestChange:
Complaint - use this type of feedback only if get no money from the WestChange exchanger after it is due. When the funds from an exchange or refund operation reach your account, the claim must be dismissed.
You have received money from the WestChange exchanger - your claim is unfounded.

Https://snipboard.io/obeQ5u.jpg - if I will push button "change" - it will be correct? I'm ready

Vitaliy, Yes.
But read and follow all the instructions on the site.
And be sure to check the application rate after creation.

I followed all the instructions until the information "you have 13 minutes left blah blah ..."
a regular block in the bitcoin network is collected + - 10 minutes, depending on the network congestion. and you still need to get into this block.
in any case, I confirmed receipt of 8600 UAH, not 7800

And what do you say about this - https://snipboard.io/obeQ5u.jpg? can I make an exchange now at this rate?

Vitaliy, Yes.
But read and follow all the instructions on the site.
And be sure to check the application rate after creation.

But I will confirm for this amount - 94708 uah for 0.0055 btc, not another

This confirms that your application is malfunctioning.
and in my case there was a similar error of your service

Vitaliy, what's malfunctioning ? what error ?

I received the money but very slow.

Hello, Samar Hossam Eldin!
When creating an application, you have chosen the minimum commission and sending within 6 hours.

Hello, Fusiontech!
Thanks for your positive feedback.
We will be glad to see you again on our site.

Hello, Jackues!
Thanks for your positive feedback.
We will be glad to see you again on our site.

Hello Aleksei
Thanks for your positive feedback.
We will be glad to see you again on our site.

Hello, dear customer!
Thanks for your positive feedback.
We will be glad to see you again on our site.

Hello, Aleksandr Velikij!
Thanks for your positive feedback.
We will be glad to see you again on our site.

Hi, Mark!
Thank you for your positive feedback.
We will be glad to see you again on our website.

Hello, Hassan!
https://blockchair.com/bitcoin/transaction/db9c6e80663e945358972b0a2b062343072d58cafed360c3cd7fa5e9923fe6e2
1 confirmation

Thanks

Hello, Gin!
Expect the operator to verify the application during business hours.

No, exchange what was sent to you

Gin, the amount of your payment does not match the amount of the exchange
Expect the operator to verify the application during business hours.

Gin, Your exchange has been completed.

Westchange.top is very trusted because I ordered 1 ltc .but I sent 2 ltc with wrong.But they paid my full payment.

Hello, Sonia!
Please read the ticket

Quickly process and complete my exchange no need ticket otherwise refund my eth CLEAR this is foul site i think because i paid real time but my exchange is delete foul....and long time i am waiting not yet send my funds....i hope quickly it complete no more talk

Sonia, You paid for the bid after removal.
You wrote a request.
Our operator answered you.
Still waiting for answers.

I have all prove.. I paid real time 5 min ago i paid when my eth confirm done then remove it but why? ...so no more...just complete my exchange otherwise i complain bestchange admin panel a

Sonia, Here's your transaction - https://etherscan.io/tx/0x3876d0e8d15946bb7140f2cad37e7a55ee48164a384adef5a009551f18db885b
Timestamp: Aug-05-2019 12:01:19 PM +UTC
Your Bid has been created : 11:48:57 PM +UTC
Time difference ~13 minutes.
Where is 5 min ?

Clearly i say you....if your problem refund my eth now otherwise complete but no more...talk

Sonia, Our operator wrote to you.
We look forward to hearing from you.
You delay yourself.

Sonia, You paid the Bid after removal
Write to support@westchange.top your address ETH.
We will make a return according to 6.4.4 - https://westchange.top/en/tos/

I mail check and refund quickly i am waiting for eth

Sonia, check you mail

Are you crazy??? Impossible 5% fee i paid 5 eth now refund 5 eth otherwise full pm not OTHER talking CLEAR understand i Think

Sonia, Must read the rules and pay on time - 6.4.4 - https://westchange.top/en/tos/
Then you need to answer the question in a timely manner.
And then there will be no problems.

And didnt recieve the amount in perfect money

Hello, Mostafa!
ID Bid ?

What is the id204053

Https://stellarchain.io/tx/192d15032694362ebfbba6e582d5624446bdf25370f223a0dc3126207fdf2a6d

Mostafa,
Memo: N/A
If you send funds without the tag (Memo) XLM or with the wrong tag (Memo) XLM – the application will NOT be paid and executed.
https://westchange.top/en/exchange_XLM_to_PMUSD/

The xlm with you can you back it?!

The xlm with you can you back the amount again?!

Mostafa, Without MEMO we have not received your payment.
Therefore, we cannot return anything to you.

Pleasr tell me who is the owner to this address
https://stellarchain.io/tx/192d15032694362ebfbba6e582d5624446bdf25370f223a0dc3126207fdf2a6d
I send yesterday and didnt recieve the money in pm please please again back the money

The amount is 1740 xlm cheak your address you recieved it

Why you dont answer me

The amount with you

Mostafa, We answer you a second time:
https://stellarchain.io/tx/192d15032694362ebfbba6e582d5624446bdf25370f223a0dc3126207fdf2a6d
Memo: N/A
If you send funds without the tag (Memo) XLM or with the wrong tag (Memo) XLM – the application will NOT be paid and executed.
https://westchange.top/en/exchange_XLM_to_PMUSD/

Hello, Nash!
Payment is deemed to be received in the accumulation of 15 in the confirmation Bitcoin Cash network.
https://westchange.top/en/exchange_BCH_to_PMUSD/
Now only 8 confirmation

https://c2n.me/41UEufx.png