Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.

Hello dear customer,
At the stage of order creation, all the necessary information is clearly presented to the user — including the existence of a separate exchange direction for specific banks, such as Credo Bank. This is not incidental: the operational specifics of certain financial institutions — including their internal fees, limitations, or fund processing speeds — reasonably affect the terms of the exchange. For this reason, a dedicated direction “XMR -> GEL (Credo Bank)” is available on our website.

If a user selects a standard exchange route but indicates bank details that correspond to a separate designated direction, such as specifying the name and account of Credo Bank, this factor must be considered — as transfers to such banks are subject to different processing conditions or additional costs. This is what was reflected in the adjusted payout amount.

Our goal is to ensure transparent and fair exchange services. We do not aim to mislead our users — quite the opposite: the logic behind the available exchange options on our site is designed to minimize misunderstandings and proactively guide clients toward the most appropriate direction based on their input.

We regret any misunderstanding that may have occurred in your case. Your feedback will be forwarded to our team for further review — and if necessary, we will refine the wording on our website to make the distinctions between banks even more explicit during the order process.

Thank you for your feedback and understanding.

Sincerely,
The UAchanger Team