Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.

Hello Alexander, as you previously reported in the claim, you did not specify the tag/memo, which led to this problem.
At the application creation stage, the following information was provided:
To make a payment, click on the “Proceed to payment” button.
Please transfer exactly the amount as shown * TON, otherwise refunds and problems with payment processing are possible. The amount must be transferred in one transaction, payment in several transactions is not supported. For coins that we accept on the BEP2 (BNB), XLM, XRP, ATOM, XEM, LUNA, EOS, TON, NOT, USDT TON networks, it is necessary to specify the Tag/Memo. Without it, the coins will not go to our wallet.
After proceeding to payment, you were provided with an address and a tag/memo.
The funds are not lost, stolen, or appropriated, they are in the hot wallet of the partner exchange, and are not identified. They have not been credited to us, and therefore we cannot return them to you or continue the exchange.

To credit the funds, you were given instructions, to which you, with insults and threats, accuse the exchange service of fraud.
The procedure provided to you is standard, this is necessary to identify the transaction, that it was sent specifically to us.
Follow the instructions that were provided to you and the funds will be credited to our balance with further payment of funds according to the exchange direction.
The claim against the service is not justified.

With respect, the administration of UAchanger.

On the payment page, it does not state that including the memo tag is mandatory.

I made a transaction and provided you with all the necessary information. I communicated with your support and in your Telegram chat, where you behaved unprofessionally, ignoring my issue.

I sent you an email with the video you requested, showing the transaction and its hash, and you continue to accuse me of being disrespectful? You haven't lost anything.

Usually, exchanges cooperate with users and return funds to the transit address. Please do the same.

I understand that this is not your money and that you do not respect me, so I am simply asking for its return since it is effectively on your side. I have provided you with all the necessary details.

Alexander, The operator and administration of the service communicated with you with respect, despite the insults from you.
You answered all your questions and provided the regulations. They showed information stating that the tag/memo is a mandatory item when sending.
The site also has a page with supported cryptocurrency wallet formats, which provides information on the mandatory indication of the tag/memo when sending.
Let us repeat, you were treated with respect from the first contact, but you, in turn, allow the use of insults and slander of the service, which is unethical when you yourself made a mistake.

The data provided will be transferred to the support of the partner exchange.

At the application creation stage, the following information was provided:
To make a payment, click on the “Proceed to payment” button.
Please transfer exactly the amount as shown * TON, otherwise refunds and problems with payment processing are possible. The amount must be transferred in one transaction, payment in several transactions is not supported. For coins that we accept on the BEP2 (BNB), XLM, XRP, ATOM, XEM, LUNA, EOS, TON, NOT, USDT TON networks, it is necessary to specify the Tag/Memo. Without it, the coins will not go to our wallet.

It is not possible to return funds to TON, as soon as they are credited to our wallet, an autosale and fixation in USDT will occur. If you want a refund, after crediting, it will be made according to the service's refund policy in USDT.

We believe that the claim from user Alexander towards the exchange service is unfounded, we ask the monitoring administration to intervene in this situation and close the possibility of renewing the claim by user Alexander.

Sincerely, UAchanger administration

"Letter with data was provided by the client
10:33 (27 minutes ago) Information has been forwarded to the technical department."

I am asking you to:

1. Clearly indicate on your website that the tag/memo is MANDATORY.
2. Please return my funds.
3. I was confused when you requested an additional video from my wallet, even though I was open and provided all the information from the very beginning of our communication.

Alexander,
1. The information on the site is provided on several pages of creating an application and rules.
2. The details are provided according to the coin regulations - address/tag.
3. The address and tag were sent to the email after creating the application.
4. At the time of creating the application, there is a clickable item "I agree with the rules of the exchange office" - which includes the rules for crediting cryptocurrency deposits, without agreeing with which it is not possible to create an application.

According to the information from the support chat, you were explained that the funds were not stolen and you should not worry, just wait for a notification from the security officer, to which
You replied, "thank you, I'm waiting."
But despite communication in the chat, you open an unfounded claim.
We advise you to be patient and wait.

The claim from this user is unfounded.
We ask the monitoring administration to intervene in this situation and close the user's ability to renew the claim.

Thank you for the clarification. I expect the return of the funds within 7 days as your support indicated. After that, the claim can be closed.

I refuse to receive any funds from your service or any of your partners. I also request that you do not use any information provided by me for any financial transactions. Please confirm that you have no claims against me and that you will not make any payments to me, as I am refusing them.

Thank you.

Alexander,
1. The information on the site is provided on several pages of creating an application and rules.
2. The details are provided according to the coin regulations - address/tag.
3. The address and tag were sent to the email after creating the application.
4. At the time of creating the application, there is a clickable item "I agree with the rules of the exchange office" - which includes the rules for crediting cryptocurrency deposits, without agreeing with which it is not possible to create an application.

According to the information from the support chat, you were explained that the funds were not stolen and you should not worry, just wait for a notification from the security officer, to which
You replied, "thank you, I'm waiting."
But despite communication in the chat, you open an unfounded claim.
We advise you to be patient and wait.

The claim from this user is unfounded.
We ask the monitoring administration to intervene in this situation and close the user's ability to renew the claim.