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Hello Enamel,
dear user, we have not received payment for your order. Please send us the transaction hash via chat so that we can look into your situation as soon as possible.

I spoke to you on Telegram and told you not to send me the address on the website; I will send you an address within Telegram. There are screenshots to prove it. Best Cheng, I want my money back.

Enamel, You received a larger amount yesterday – and you returned it today.
The fact that you are deleting parts of the conversation is your own responsibility.

Everything is recorded in the system. The service has no financial obligations towards you.

This is incorrect. I have screenshots showing that the amount I received yesterday was $20,000, exactly the amount I paid. However, as the website owner, you can change the figures as you wish, but I have screenshots that show everything.

You are misunderstanding my claim. I sent 9,600 USDT today in order to receive MoneyGo (MGO).
This was not a request to withdraw or refund a previous payment.
Yesterday, you contacted me through Telegram and asked me to increase my payment. Today, you asked me how much I needed, and I told you 9,600 USD. You initially provided a BNB address, I requested a TRC20 address, and you then provided me with a TRC20 address through Telegram. I sent the 9,600 USDT to that address as instructed.
After sending the funds, you stopped responding. Because you did not respond, I subsequently created an official order on the website to document the transaction and protect my rights.
My 9,600 USDT payment is for receiving MoneyGo (MGO). I have not received the corresponding MoneyGo.
The amount you are referring to from yesterday is a separate transaction and should not be confused with today's 9,600 USDT payment.
I have screenshots of the Telegram conversation, the address you provided, and the blockchain transaction proving the 9,600 USDT transfer.
Please either complete the MoneyGo (MGO) transfer corresponding to my 9,600 USDT payment or return my 9,600 USDT.

Enamel, the address was indeed provided to you via Telegram; however, it was not intended for payment of a new order or for an exchange to MoneyGo. The address was provided solely for the return of funds that had been mistakenly credited to your internal balance in excess of the amount due under the previous order.

Our service does not conduct exchanges through Telegram. All new exchange transactions must be created through an order on our website, where the exchange direction, amount, and payment details are officially recorded. Therefore, the transfer of 9,600 USDT to the provided address constituted the return of the excess funds mistakenly credited to your balance, not payment for a new exchange.

Your explanation is incorrect.
Yes, there was a 20,000 USD order yesterday, and I am not disputing that order.
However, I did not receive any additional amount above the 20,000 USD of that order. You are claiming that an additional amount was mistakenly sent to me and that you returned it, but you have not provided any independent evidence proving that this additional payment ever existed.
My transaction today is completely separate. Today I requested 9,600 USD worth of MoneyGo (MGO). You initially provided me with a BNB address. I specifically requested a TRC20 address, and you then provided me with a TRC20 address through Telegram. I sent 9,600 USDT to the address you provided.
After sending the 9,600 USDT, you stopped responding to me. I then created an official order on your website in order to document the transaction and protect my rights.
If you claim that an additional amount was mistakenly sent to me yesterday, please provide independent blockchain evidence proving that payment, including:
The exact amount allegedly sent in excess.
The TXID.
The sending address.
The receiving address.
The exact date and time of the transaction.
The TXID proving that the alleged excess amount was returned to me.
I also want to point out that the order records displayed on your own website cannot, by themselves, be considered independent proof of a payment. The website and its internal records are under your control, and the figures or order information displayed there can potentially be modified from the administrative system.
Therefore, the only reliable way to establish what was actually sent and received is to verify the transactions directly on the blockchain.
The 20,000 USD order from yesterday is a separate transaction from today's 9,600 USDT payment.
I have screenshots of our Telegram conversation, including the payment instructions and the TRC20 address you provided, as well as the blockchain TXID for my 9,600 USDT payment.
I am also providing this evidence to BestChange and MoneyGo for independent verification.
Please provide blockchain proof of the alleged additional payment and its return, or process the MoneyGo (MGO) corresponding to my 9,600 USDT payment / return my 9,600 USDT.

Enamel, the service has provided all the necessary information. You initiated and completed the refund yourself. We kindly ask you to stop publishing inaccurate information publicly.

You have no proof to offer, Best Cheng. Where is my money? Are *** being added here?

Your response does not provide any evidence addressing my claim.
You state that I initiated a refund myself, but you have not provided any blockchain TXID proving that the 9,600 USDT I sent today was a refund of an alleged excess payment.
The 20,000 USD order from yesterday is a separate transaction. I did not receive any additional amount above that order.
Today's 9,600 USDT was sent after your representative provided me with a TRC20 address through Telegram after I specifically requested it. I sent the funds to the address provided by your representative.
If you claim that the 9,600 USDT was an excess amount that you returned, please provide the TXID of the alleged excess payment and the TXID of the alleged refund.
Please provide blockchain evidence rather than relying on records displayed on your own website.
I have the screenshots, the Telegram evidence, the order records, and the blockchain TXID for the 9,600 USDT transaction.
Where are my 9,600 USDT / the corresponding MoneyGo (MGO)?
I ask BestChange to verify the blockchain transactions independently and determine where the 9,600 USDT went.

Enamel, we have already provided the information to the monitoring team. Your reports are inaccurate.

You are saying something untrue; that your employees are frauds. I sent you 9600, and all the proof is in the screenshots inside your private Telegram.

Hello.

Please note that our platform rules strictly prohibit the posting of duplicate reviews. We kindly ask you to limit your feedback to a single review per completed order.

At the moment your request is being processed, please wait.

Kind regards, BestChange administration.

What's the matter? I haven't received my money yet.

Enamel, the service has provided all necessary information regarding this situation. You independently initiated and completed the refund process. We kindly ask you to refrain from further publicly distributing information that does not correspond to the actual circumstances.

What refund are you talking about? I haven't received anything. I told you to check with your employee. I sent him the money on Telegram and I have screenshots. Please, Best Cheng, check because my money will be lost otherwise.

Enamel, we have already provided the information to the monitoring team. Your reports are inaccurate.

I also sent the evidence of what you were doing on Telegram to the monitoring service via email.

Enamel, your claims are incorrect; the service processes exchanges only via the website.

You and I spoke via Telegram, you sent me the address, I sent the money, and you deleted the conversation. However, I have screenshots from inside the conversation and I sent them to Best Cheng.

Enamel, we have already provided the information to the monitoring team. Your reports are inaccurate.

We have also sent our report to the monitoring service and are awaiting their response.

Enamel, Hello,
The version of events you have presented does not correspond to the factual information recorded in our system.
Regarding the situation, we would like to clarify the following:
1) You used the entire available balance on the website. The amount used exceeded the value of your initial deposit.
2) The funds were returned voluntarily by you.
3) The order you are referring to was created after the funds had already been returned. Therefore, the return and the referenced order are separate transactions and are not connected.
4) The crediting of the funds and the authenticity of the transaction are confirmed by both our internal records and the payment system’s data. The relevant evidence can be provided to the BestChange administration if required.
5) The payment details involved on the day of the disputed situation had previously been used by you on multiple occasions when conducting transactions through our service.

You have completed a significant number of transactions through our website and are fully familiar with the procedures for creating orders, crediting funds and processing returns.
The correspondence was not deleted by our service. It was deleted from your side. The deleted correspondence contained information confirming that the funds had been returned voluntarily.
Deleting the correspondence does not change the actual sequence of events. Information concerning the orders, transactions and crediting of funds remains stored in our system and can also be confirmed through the payment system.
Our internal review also established a technical connection between this complaint, another account and a previously published review. Although the reviews were originally posted from different IP addresses, the subsequent activity and the combined technical data confirm that they are connected.
To protect personal data, we will not publicly disclose IP addresses, payment details or other technical information. All supporting materials can be provided to the BestChange administration upon an official request.
We ask that you refrain from publishing information that contradicts the documented facts and that any further discussion of this matter be based exclusively on verifiable evidence.

Your statement is inaccurate. I sent 9600 to Telegram, and the payment address is yours. There are screenshots that prove what I'm saying. I want a monitoring service and a refund.

Enamel, The service has provided all the necessary information. You independently initiated and completed the refund process. We ask you to cease publicly disseminating inaccurate information.

The information you provide might be from your website, and you can change anything in it, but the information I have and the screenshots from Telegram and your website, I can't tamper with or change anything because I'm a user.

Enamel, the service has provided all relevant information regarding this matter. The refund was initiated and completed by you independently. We therefore kindly ask you to refrain from publicly sharing information that does not accurately reflect the circumstances of the situation.

I will not be making any refunds. What happened to me is that I sent $9600 to address trc20 via Telegram, and then the Telegram chat was deleted. I created a request to secure my rights, and I have more proof to support my claims. However, any proof that comes from your site remains inaccurate because you can edit it as you please.

Enamel, The service has provided all the necessary information. You independently initiated and completed the refund process. We ask you to cease publicly disseminating inaccurate information.

I've told you repeatedly that I sent you 9600 to collect via MoneyGo, and the conversation was deleted from your end. I'm now asking for my money back. Where is my money? I have proof that I sent you 9600 via Telegram.

Enamel, The service has provided all the necessary information. You independently initiated and completed the refund process and received all of your funds in full. We ask you to cease publicly spreading false information.

I won't say anything misleading; I'm telling the truth, and you're the one providing inaccurate information. Please, I want my money back.

Enamel, The correspondence was not deleted by our service. It was deleted from your side. The deleted correspondence contained information confirming that the funds had been returned voluntarily.
Deleting the correspondence does not change the actual sequence of events. Information concerning the orders, transactions and crediting of funds remains stored in our system and can also be confirmed through the payment system. Your complaint is unfounded, as you have already received the funds.

I'm the one who sent the money. How can I delete the conversation? It's my right, and I also have a screenshot of the conversation between us that you deleted. It shows everything. I'm contacting Best Cheng to get my money back.

Enamel, The service has provided all the necessary information. You independently initiated and completed the refund process and received all of your funds in full. We ask you to cease publicly spreading false information.

I also have screenshots of the Telegram chat you deleted, proving that I transferred 9600 for MoneyGo and won't receive anything. The chat was deleted, and I have all the evidence to prove that you did it. Don't do this to convince users. The monitoring service isn't at fault, but I have 9600 and I won't receive it.

Enamel, The service has provided all the necessary information. You independently initiated and completed the refund process and received all of your funds in full. We ask you to cease publicly spreading false information.

I have sent the evidence to you via mail more than once. Where did my money go?

Enamel, All necessary information and supporting documentation regarding this situation have already been provided. You completed the refund process independently and in full. We kindly ask you not to publicly state that the funds were not received, as this does not correspond to the facts.

I repeat, I will not receive the money. I will not receive the money. There is no refund process. And I sent the conversation that you deleted.

Enamel, We would like to reiterate that we have provided all necessary evidence and supporting information regarding this situation. The correspondence was not deleted on our side, and the funds were sent specifically as a refund. We kindly ask you not to publicly state that the funds were not received, as this does not reflect the actual circumstances.

I sent Best Cheng all the information. Why does it say the ATM can't handle it? It must handle it. I need my money. The monitoring service should check thoroughly. I sent you everything via email.

Enamel, The service has provided all the necessary information. You independently initiated and completed the refund process and received all of your funds in full. We ask you to cease publicly spreading false information.

Hello,

The BestChange administration has reviewed the screenshots you provided, along with the detailed response and system logs from the exchange service.
Established facts:
The transfer of 9,600 USDT was executed nearly 4 hours before the disputed order was actually created in the system.
The funds were sent to a wallet address that differs from the payment address assigned to your order, as confirmed by the blockchain data.
This specific transaction was processed as a return of excess funds previously credited to your account, rather than a payment for a new exchange. While your screenshots confirm the transfer itself, they do not link it to the disputed order.

Based on the transaction chronology and the mismatch of the wallet addresses, the 9,600 USDT transfer cannot be considered payment for the order in question. The claim cannot be satisfied, as the exchange service has no outstanding financial obligations regarding this request.

Sincerely, administration of the BestChange exchanger monitor.

I would like to add an important clarification regarding the transfer of 9,600 USDT: At that time, I contacted the other party via Telegram, and they asked me to send the funds via Telegram because their payment address wasn't visible on their website. They explained that the money would be credited to my internal account with them. I sent the money based on this communication and then waited, but I didn't receive a response or the funds being credited to my account as agreed. At that time, I had taken screenshots of the conversation and the accompanying evidence. The other party then deleted the conversation from Telegram, but I still had the screenshots saved. Afterward, I created a request on the BestChange website to officially document the transaction and file a financial claim to protect my rights and prove that the money I sent was related to my dealings with this party. Regarding the description of the 9,600 USDT as "excess funds" or "refund," I request clarification on the basis for this classification. My understanding is that the funds were sent before the order was placed due to the transaction method requested by the other party via Telegram, not as unrelated excess funds. I also request BestChange to review the screenshots and chat history I have, as they clearly demonstrate the other party's request to send the funds in this manner and the sequence of events. Furthermore, I would appreciate clarification on an important point: Does your trading system operate automatically and automatically display any additional funds sent?

Enamel, The service has provided all the necessary information. You independently initiated and completed the refund process. We ask you to stop publicly spreading false information.

All the information you provided is incorrect. You are the one who ***me via Telegram. The data you provided to the monitoring service is inaccurate because you sent it from your website's control panel, and you can change anything in it. Please refund my money.

Enamel, There is no point in continuing to try to deceive us. The monitoring administration has already verified everything and confirmed that we have no financial obligations to you.

I also sent the monitoring service screenshots proving your fraudulent activity on Telegram. I want to know if MoneyGo is hiring a con artist to work with them.

Enamel, The regulatory authority has already conducted a review and confirmed that we have no financial obligations to you. Consequently, you are lying in this situation.

We're not lying; the matter is now neutral, and you're a fraudulent company.

Enamel, repeating unsupported accusations does not change the facts. The administration reviewed the evidence and confirmed that we have no financial obligations to you. We consider the matter closed.

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