Hello Illia, Your AML Check is not complete because you are not sending the material requested by our AML specialists. We need to verify the authenticity of the data you sent, so we have requested an additional enquiry.

You not replying me at my origin mail, i said thousand times i no need your service, return money to address which from i send! I send a video with that, instead of it you asking to make a video when i login to my bank ID,its suspicious, i made this video, you want more. You trying steal from
bank acc money? I made withdrawal to cash for safe. I won’t leave this just like that, I’m collecting documents with a lawyer and filing a lawsuit, the prosecutor’s office is already dealing with this matter. I remind again, i no need your service only return money, and never ask and advice you again.

Illia, Dear customer, no, we do not engage in illegal activities. We have already responded to your emails multiple times and provided explanations.
You need to complete the verification so that we can send your funds back. According to the rules of https://quickex.io/aml-policy :
1.3 If necessary, the service is entitled to request additional documents not specified in this section.

We ask you to provide the information we have requested in order to unfreeze your cryptocurrency as soon as possible.

I sent you a lot of videos, I sent you my documents, my profession, a certificate of income, I even sent you a video of login to the bank, which you have no right to ask for, in fact you already know my login details to the bank and you are already breaking the law in this. The prosecutor's office is already conducting checks, it has already been established where your company is registered.

The fact that you asked me for a video of personal data to log into the bank is already considered a crime under the laws of the European Union.

I just cheked email, you didn’t responded from 20 jul nothing! I wrote many times, return, no need your service. My crypto not frozen its stolen by you. I provided everything.

Illia, We need to verify the authenticity of the data you sent, so we have requested an additional enquiry. The materials you have provided is insufficient to ascertain its veracity. You can easily hide your personal login details, we don't need them.

Will you be playing games for a long time? I have been sending you everything at your request for a whole month now, I sent you a video! What's next? Just say you won't return it.
It doesn’t matter, I know that you will even get more back, plus moral compensation through the prosecutor’s office and the court.

I already provided them with all the documents.

Hello, as i see you delisted. I been right that are you scammers and just want steal money. Ok via prosecutor’s office and court you will
refund.

Illia, sorry, but you didn't send materials that we talking about. Please provide it via email to our AML team.

Got an email with your new materials, we will answer you after deep investigation. Keep in touch!

Hello Illia, Your funds have been stopped by the liquidity provider due to suspicious activity.
In this case, according to the rules of information security, regulations of the exchange service https://quickex.io/aml-policy , verification is required to consider the refund. You agreed with the rules of the exchange office and AML policy when creating the application.
Please write to us at the contacts provided by the support service and send us the necessary documents.

I sent all information what u need where everything is clear and understandable, source of funds come from. But you decided to mock me and asked for a video, I made it, what’s the problem? Return my money please or finish exchange, its first time like this i am disappointed, how it possible? Be careful to everyone.

How long i need wait?

Illia,

Please contact our support we are waiting for screenshots from you.

Are you joking? Which one screenshots? I send all screenshots, my documents all, and video 1 hr ago, check your mail please. Support don’t care about everything, they just freeze money and after make headache to costumers.

Illia,

Please wait until our liquidity provider will check your information.

And how long will this happen? It is your initiative to freeze my funds, if you do not want to make an exchange, please return my money. I won’t leave this like this, I will go to the courts for further proceedings.

You freeze my time, plans. And as usual, no compensation, just waste of time.

Illia,

It takes up to 7 days after you provide all the information. We will try to escalate this case.

You pushing me into stress, i am really worry about my money …. I have enough stress in my life due some situation i think you know, and you just burn more stress.

Illia,

This is a normal procedure, we will make sure that the case will be escalated.

It’s normal procedure for all costumes of your service? To make exchange so long? I hope, you solve problem, its not normal.

Hello dear administrator are you tightening it on purpose? I sent you everything you need, what’s the problem in completing the exchange? The documents were attached, I explained everything. I can’t believe that a service that has been working for 5 years can steal funds.

I received a letter saying that they wouldn’t even exchange my money, but they would simply steal it and not even return it. I will file a lawsuit for theft of money. Please return this message like claim.