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Monease exchanger
Go to the Monease site
Information from the exchanger administration
Monease is a platform that allows users to easily buy, sell, and exchange cryptocurrencies, online banking, and e-wallets. Our platform offers fast and secure payment options for transfers, We strive to provide the best exchange rates on the market. In addition to facilitating currency exchanges, Monease also offers a range of payment services, including P2P transactions and money transfers. We also provide APIs with multiple payment methods for merchants in various countries.
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Other exchangers
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| Status: | active | Reviews: | 834 | ||
| Age: | 3 years 6 months | Financial claims: | 012 | ||
| On BestChange: | 2 years 10 months | Total currencies: | 138 | ||
| Country: |  |
Exchange rates: | 7 503 | ||
| AML transparency: | AML | Total reserves: | $98 653 990 | ||
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When creating a financial claim, please make sure that the exchange regulations specified on the website Monease have been violated and that you haven't received funds for the order. Please note that the claim may be turned down in the following cases:
Be sure to indicate the exchange order number. It will help the Monease administrator resolve the problem more quickly. If you didn't like the Monease's service and want to write about it, use the Comment review type. |
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| Order number: | |
| * | |
Add a comment:
| Stanford |  |
178.62.230.* | June 10, 2026 23:16 |
Quickly, clear, gorgeous, I recommend.
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| Durham |  |
46.101.199.* | June 5, 2026 20:22 |
Of course, at first he doubted, but checked for a minimum amount, the money came, all OK.
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| Reed |  |
81.243.191.* | June 4, 2026 19:48 |
Good service, I advise everyone who appreciates speed and reliability.
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| Daniel |  |
41.97.255.* | May 31, 2026 19:50 |
Thanks for the support for the efficiency and professionalism.
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| Meyers |  |
95.61.38.* | May 30, 2026 11:37 |
One of the best exchangers with a good rate for small amounts. I'm using it for a long time. Only positive emotions.
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| Foster |  |
138.68.136.* | May 29, 2026 18:53 |
The exchange was fast, with no extra steps.
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| Monroe |  |
91.188.229.* | May 27, 2026 19:21 |
Step-by-step and clear—even without experience it’s easy to understand.
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| Kensington | |
217.45.72.* | May 24, 2026 20:30 |
Everything as stated, no unexpected issues.
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| Ellis | |
91.230.225.* | May 24, 2026 19:20 |
I liked that it was straightforward.
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| Kensington |  |
37.110.214.* | May 23, 2026 00:22 |
Stable: everything as stated.
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| Foster |  |
91.73.41.* | May 19, 2026 08:17 |
Crypto exchange went through with no delays—happy with it.
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| Pierce |  |
151.250.49.* | May 17, 2026 23:05 |
Swapped usd to USDT—fast and stress-free.
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| Novak |  |
207.97.146.* | May 17, 2026 22:22 |
I’ve cashed out a few times good rate, and Telegram support was great.
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| Ekrem | |
185.220.101.* | May 7, 2026 08:42 |
According to the information available, the exchanger has no financial obligations to this user
Under review by the monitor's administration
Profanities and abusive language were removed by the monitor's administration
***. Do not answer on emails, chat does not work and my money has been *** with no trade or refund. Stay away.
| BestChange admin | May 7, 2026 08:44 |
Hello,
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
| Monease admin | May 7, 2026 08:53 |
Dear user,
We have a live chat and support email available, but you have not contacted us at any time regarding this matter.
Your order was flagged by our AML system due to high-risk funds linked to sanctions exposure, and the transaction has been stopped pending verification. To proceed, you are required to complete the KYC process.
Calling this a scam is a false accusation. We are not here to process or clean suspicious funds.
Please contact us via live chat or email to begin the KYC procedure.
We have a live chat and support email available, but you have not contacted us at any time regarding this matter.
Your order was flagged by our AML system due to high-risk funds linked to sanctions exposure, and the transaction has been stopped pending verification. To proceed, you are required to complete the KYC process.
Calling this a scam is a false accusation. We are not here to process or clean suspicious funds.
Please contact us via live chat or email to begin the KYC procedure.
Claim solved
| Ekrem | May 7, 2026 15:26 |
I've emailed you at [email protected] 3 days ago with my order ID and I received no answer from you.
The live chat at your website doesn't even work. Nothing happens when I click on "Start Chatting" on this page:
https://monease.net/contact-us
When I sent my BTC to your address, the order status has never been changed from "Awaiting deposit".
I'm calling you a scam because BTC that I sent to you were sent to the scam-related address with multiple scam reports:
https://chainabuse.com/address/bc1q9wvygkq7h9xgcp59mc6ghzczrqlgrj9k3ey9tz
I've sent you an email once again with my order ID in the topic.
The live chat at your website doesn't even work. Nothing happens when I click on "Start Chatting" on this page:
https://monease.net/contact-us
When I sent my BTC to your address, the order status has never been changed from "Awaiting deposit".
I'm calling you a scam because BTC that I sent to you were sent to the scam-related address with multiple scam reports:
https://chainabuse.com/address/bc1q9wvygkq7h9xgcp59mc6ghzczrqlgrj9k3ey9tz
I've sent you an email once again with my order ID in the topic.
Claim renewed
| Monease admin | May 7, 2026 16:27 |
Dear user no need make false stories there is no email from you was received not 3 days ago and even till now
No any contact from you please go to the email or live chat to start the kyc no need no need to ley
No any contact from you please go to the email or live chat to start the kyc no need no need to ley
Claim solved
| Ekrem | May 7, 2026 16:54 |
You don't have a working live chat on your website.
I sent you two emails, check your spam folder.
I've sent you one more email from another email address.
I sent you two emails, check your spam folder.
I've sent you one more email from another email address.
Claim renewed
| Monease admin | May 7, 2026 17:00 |
Dear user,
There is no need to make false stories or misleading accusations. We have not received any email or contact from you, neither 3 days ago nor until recently.
You did not contact our support team through email or live chat regarding this case.
Literally just now we received your email, so please calm down and follow the requested steps so we can resolve the matter as quickly and smoothly as possible.
Please complete the required KYC/AML verification process so we can proceed with reviewing your transaction.
There is no need to spread false information while the verification process is still pending from your side.
There is no need to make false stories or misleading accusations. We have not received any email or contact from you, neither 3 days ago nor until recently.
You did not contact our support team through email or live chat regarding this case.
Literally just now we received your email, so please calm down and follow the requested steps so we can resolve the matter as quickly and smoothly as possible.
Please complete the required KYC/AML verification process so we can proceed with reviewing your transaction.
There is no need to spread false information while the verification process is still pending from your side.
Claim solved
| Ekrem | May 7, 2026 17:11 |
You asked me to provide the proof that I sent you emails 3 days ago and today, I provided you this proof, now you act like I didn't send you any email.
I sent the information that you requested to proceed with KYC/AML verification process.
I sent the information that you requested to proceed with KYC/AML verification process.
Claim renewed
| Monease admin | May 7, 2026 17:14 |
Ekrem,
We received your email only 5 minutes ago. Your KYC verification process has now been started.
Please wait until the verification process is completed and follow the requested steps so we can resolve the matter as quickly as possible.
We received your email only 5 minutes ago. Your KYC verification process has now been started.
Please wait until the verification process is completed and follow the requested steps so we can resolve the matter as quickly as possible.
Claim solved
| Ekrem | May 7, 2026 17:18 |
Since I saw that your BTC address is related to ***, I don't have any trust in your services and I don't want to send you my legal documents, because I fear that you'll use them in a ***.
I want to cancel the order and get a full refund.
I want to cancel the order and get a full refund.
Claim renewed
| Monease admin | May 7, 2026 17:24 |
Dear user,
Please avoid making false comments or inaccurate statements. Your transaction has been flagged with a 19% sanctions risk score, and according to compliance procedures, you are required to complete the KYC verification process.
Our address is not a scam address. A unique wallet address is automatically generated for each transaction and payment.
At this stage, we are unable to process any refund until the KYC verification is successfully completed, as your funds have been marked as high-risk and under sanctions review.
If you have no concerns regarding the source of funds, please proceed with the KYC process.
Please avoid making false comments or inaccurate statements. Your transaction has been flagged with a 19% sanctions risk score, and according to compliance procedures, you are required to complete the KYC verification process.
Our address is not a scam address. A unique wallet address is automatically generated for each transaction and payment.
At this stage, we are unable to process any refund until the KYC verification is successfully completed, as your funds have been marked as high-risk and under sanctions review.
If you have no concerns regarding the source of funds, please proceed with the KYC process.
Claim solved
| BestChange admin | May 15, 2026 00:11 |
Hello,
Dear user, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.
Sincerely, administration of the BestChange exchanger monitor.
Dear user, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.
Sincerely, administration of the BestChange exchanger monitor.
CommentRemove
| Anton | |
80.187.80.* | May 13, 2026 14:26 |
Everything was clear and fast. Thanks for another exchange.
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| Marcus |  |
154.195.137.* | May 12, 2026 11:24 |
Excellent rate and very, very fast withdrawals! Thanks for the service.
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| Prescott | |
191.96.125.* | May 10, 2026 17:02 |
Key details were clear before confirming.
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| Nolan |  |
191.95.48.* | May 8, 2026 23:54 |
It wasn’t instant, but it completed normally. The wait felt reasonable.
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| Aura |  |
36.255.204.* | May 5, 2026 21:29 |
It wasn’t instant, but it completed normally. The wait felt reasonable.
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| Parker | |
194.38.59.* | May 2, 2026 20:27 |
Very fast and convenient exchange, I've been exchanging only here for 2 weeks now, thanks to the team.
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| Anton | |
186.148.182.* | May 1, 2026 20:10 |
A classic, reliable exchanger, I only trust it.
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| Anton | |
154.205.236.* | April 30, 2026 14:59 |
Always stable and fast, without any problems or dirty money.
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| Dawson | |
45.152.213.* | April 29, 2026 16:55 |
First time using a swap like this. The layout was simple and not confusing.
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| Philip |  |
169.224.225.* | April 28, 2026 22:28 |
The exchanger is excellent, the rate is favorable, the support is adequate, I recommend it!
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| Alexey | |
81.215.235.* | April 27, 2026 20:50 |
The exchange was simple and fast, the interface was pleasant, no hassle.
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| Franck |  |
154.161.165.* | April 22, 2026 12:07 |
Personal data was removed by the monitor's administration
Beware, their rates are misleading. I initiated a transfer of 1000 usdc eth to 1010 usdt trc20. I ended up receiving 987.61 Usdt, which is 2.21% Less. Don't trust them. Find exchanges with more reliable and transparent rates.
My order id: ***.
I am not claiming any support or refunding, i don't have time chasing 22.39 Usdt. So don't try to contact me, fix your rate issues instead: tell the truth, don't hide fees, it destroys trust.
My order id: ***.
I am not claiming any support or refunding, i don't have time chasing 22.39 Usdt. So don't try to contact me, fix your rate issues instead: tell the truth, don't hide fees, it destroys trust.
| Monease admin | April 22, 2026 12:47 |
Dear user,
We do not see any record of you contacting us regarding this issue. Please reach out to us via email or live chat so we can assist you. Otherwise, we are unable to help.
We do not see any record of you contacting us regarding this issue. Please reach out to us via email or live chat so we can assist you. Otherwise, we are unable to help.
| Franck | April 22, 2026 12:56 |
I don't need support. I am just telling what I have experienced. And I already told about it in the review.
Thanks.
Thanks.
| Monease admin | April 22, 2026 13:43 |
Dear User,
At the moment, we do not see any issue with your order. To better understand your concern, please contact us and provide all the necessary details so we can review it properly.
Otherwise, it appears that comments are being made without sufficient reason.
Please reach out to us as soon as possible so we can assist you.
At the moment, we do not see any issue with your order. To better understand your concern, please contact us and provide all the necessary details so we can review it properly.
Otherwise, it appears that comments are being made without sufficient reason.
Please reach out to us as soon as possible so we can assist you.
CommentRemove
| Laura | |
154.195.135.* | April 20, 2026 01:17 |
The interface was clean. I didn’t need extra steps or extra help to complete the swap.
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| Victora | |
149.57.17.* | April 18, 2026 19:28 |
Excellent service and fast communication
The money transfer process took no more than 10 minutes.
Best recommendations.
The money transfer process took no more than 10 minutes.
Best recommendations.
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| Sergey | |
80.89.15.* | April 17, 2026 19:24 |
The best exchanger. With authorization, a pleasant course, problems arise if then quickly solved, I have been using for almost a year.
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| Jensen |  |
209.127.76.* | April 15, 2026 15:49 |
Support replied clearly and helped me move forward without confusion.
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