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Hello Max,

We do not have a user registered with the email address you provided. Your statements are false and distort the facts. No one is attempting to seize the funds received as payment for the order (and it is also unclear whether they actually belong to you). We have requested verification of the funds’ owner, and until this verification is completed, neither the processing of the order nor the return of the funds is possible.

Additionally, your claims about passwords, logins, and access are lies. We do not need such information, and we explicitly warn everywhere that documents should not contain sensitive data. We also have the screenshots, of course. What are these dirty manipulations?

Best regards,
Administrator Kingex

I am currently in correspondence with your support. I have 1 phone. How can I write the number on a piece of paper in the background of the application and take a photo?

Max,

Thank you for your message.

We understand the situation, but please note that the verification method cannot be changed once established. We kindly ask you to follow the requested procedure and provide the necessary materials as outlined.

Best regards,
Administrator Kingex

You are very kind. I will of course start doing it, but according to your requirements they are made in order not to fulfill them. let's try to play your quest.

Max,

We understand your sarcasm, but we believe it is not appropriate in this situation. Please note that it is you who is complicating the process here. Initially, we requested a simplified verification procedure for the funds’ owner. Providing accurate and valid information is solely the responsibility of the client who creates an order on the platform.

In today’s world, it is quite rare to find someone without access to a second device, and our verification methods are designed so that clients spend no more than 5 minutes of their valuable time on this process.

Best regards,
Administrator Kingex

I am trying to pass your verification. But when I open a bank, my personal information and card details are immediately revealed, the number and expiration date. At the bank, they tell me that this data cannot be disclosed to anyone. I am trying to figure out with your support how to pass this verification. Since I cannot understand everything, I am asking for detailed instructions, not general ones.

Max,

Please note that the account balance and card number are not considered sensitive data. Additionally, we are always available and have been responding to all your inquiries. It’s difficult to imagine a more detailed set of instructions, as we have provided step-by-step guidance throughout the process.

Best regards,
Administrator Kingex

Your support partially answered the questions. But to pass verification on your site, you need to shoot a whole film. And without outside help, no way. So that one does the other shoot, so that the light falls well and everything is visible. So far, the issue has not been resolved. The money was neither sent nor returned.

Max,

We believe you are dramatizing the situation and continuing to distort the facts. The verification process, which takes exactly 5 minutes, has already been extended to half a day. Additionally, you are hindering the support team’s work, despite the fact that all instructions have been provided in the most accessible and detailed manner.

Best regards,
Administrator Kingex

I have already written to support. What I care about is not so much verification, but the fact that someone else is needed to pass it. If you needed a photo or a selfie or a recording, for example, of a demonstration, then I can do it alone. But I need to find someone who will take pictures of everything in good lighting and so that everything is readable. And you are right, in order to do all this in 5 minutes, you put forward such conditions that it takes half a day or more. And your instructions are not clear, you have to clarify each point several times with your support. Otherwise, it is not clear from your dry letter.

Max,

No one else is needed for the verification process; the additional conditions you mention are entirely your own invention. We did not set any requirements regarding lighting. The instructions have been written in a detailed and clear manner.

Please choose the most convenient way for you to communicate: in the support chat or in the reviews. We kindly ask you to stop flooding the chat and blocking the support team’s work.

Best regards,
Administrator Kingex

Dear bestchange administrators, help me solve this issue and pass verification. Since the Kingex website thinks that I'm clogging up the chat. Or someone from the users who have encountered this — help me. Since it's hard for me to fulfill the conditions that they require (video of the passport and my face together and immediately a video from my phone, without outside help and without interrupting the video). I have 2 hands and 1 device — this phone. Thanks to everyone who helps.

Max,

Please stop misleading our clients and the BestChange administration. All instructions have been provided to you multiple times and explained in great detail. Please send the materials to the email address support@kingex.io for the quickest resolution of the situation.

Best regards,
Administrator Kingex

Hello Max,

By submitting an application, you agree to the exchange office regulations.
Verification is one of the effective means of combating fraudsters and is necessary to protect honest users.

According to the information security rules, you must provide the exchange office with the requested data and wait for the verification to be completed.

Kind regards, BestChange administration.

I am not misleading anyone, I am asking for help everyone on this site. Help me. And do not close the application. The issue is not resolved yet.

Max,

The issue remains unresolved primarily because you are delaying the process by not providing the requested materials. We are here to assist you, but we need your cooperation to move forward.

Best regards,
Administrator Kingex

This is what we are doing now with tech support. We have almost come to understand how this can be done. I am not a hacker to understand all modern technologies. The main thing is that later there will be no additional conditions from you and this does not drag on. That is why I am asking for help here so that the site administration can control this situation. And the users of this site know what problems may arise. If a person cannot or does not understand how to do what you require, then it is normal that the person asks questions. I hope that everything will work out with tech support.

Max,

Please note that you are not communicating with technical support in this chat. We do not provide technical advice beyond what directly relates to the functionality of our service. We kindly ask you to provide the requested materials in full so that we can resolve this situation.

Best regards,
Administrator Kingex

I sent everything that was required of me. So far, silence. I will keep you informed.

Max,

You sent us the materials exactly 9 minutes ago. Please wait for a response from our colleagues.

Best regards,
Administrator Kingex

Ok i'm waiting and will keep you updated.

Dear admin bestchange, help me solve the situation with the exchange. I sent them the money. I provided a screenshot. I filmed and sent a video, showed all the data that they requested in the letter. But they refuse to transfer the crypto to my address. I have 1 phone and 2 hands. Help me.

Max,

Please note that you provided the materials in a format that you came up with yourself. The instructions were sent to you via email and also provided in the support chat.

Kindly provide the materials in full and in the requested format for the quickest resolution of the situation.

Best regards,
Administrator Kingex

If this issue is not resolved in the near future, I will contact the bank to formalize the procedure for returning money due to fraud. On my part, I have done everything necessary. I paid for the application, sent a check, sent a video confirmation. Now the task of the Kingex company is to fulfill its promises! I do not have another phone. Passers-by refuse to provide me with their phone. I have 1 phone. I do not have any more.

Max,

We are not sure why passersby are involved here. You read the instructions more than once, agreed on all the steps (including the date format) in the support chat, yet still did things your own way.

We cannot accept materials that do not meet the request. Please provide the materials in full and in the requested format for the fastest possible resolution of the situation.

Best regards,
Administrator Kingex

Don't demagogue. Passersby, despite the fact that I don't have a second phone. That's the whole problem now. So far, no one has given me their phone to make a video for you. Yes, I'm poor and I have 1 phone. You may be rich and have several. I don't.

Dear Max,

As we informed you earlier both in the support chat and via email, our verification process indeed requires two devices.

We understand this might be inconvenient, but this method is essential for security purposes. We are ready to assist you further and hope you can find a solution to proceed with the required materials.

Please don’t hesitate to reach out if you need more guidance.

Best regards,
Administrator Kingex

I do not recommend this exchanger. The transfer may take you hours or even days. It took me more than 10 hours and long correspondence.

Max,

Your review does not reflect the actual situation. The delay occurred due to your provision of invalid data and refusal to follow the clear instructions for verification. Our team provided all the necessary information and support to resolve the issue as quickly as possible. Unfortunately, your disregard for the rules and instructions complicated the process.

Moreover, we have noted your false statements about us on multiple platforms, which is unacceptable. We are formally refusing any further cooperation with you and will be adding you to blacklist of clients.

Best regards,
Administrator Kingex

On the one hand, I understand you, but I also want you to understand me.
So, finally, you decided to move on to some facts. Let's go through the points:
1. In the email field, my intermediate email was substituted, to which I receive letters. I received your letters, there are screenshots. In the field when you indicate the email, it is not written that I will need to rewrite with you from it. At the moment, I did not have access to it, but I quickly restored it.
2. In the support chat, they asked for a "contact number". Not relevant for feedback, namely "contact". I went to the phone book and provided a contact number
3. Here you got access, since in the banking from which I made the transfer, you cannot hide this information. You saw how I log in to the bank, what login method I use, asked for the card number, saw the expiration date, statement and other banking information.
4. You said that after verification, you will ask me where to make the return. You yourself decided where to return my money.
5. I am writing and describing the situation as it was and is. I am answering all your messages and questions.
6. This is your mistaken opinion. I am answering all your questions. The entire history is stored on the Internet.
7. I want no one else to get into a situation like me. I am writing openly that you can create an application alone, but you need to pass verification using another device and third parties. And if you have one hand instead of two, it will be even more difficult. This was not indicated on the site. This came only after (to the email I indicated in the application), as I sent you the money.
8. I did not write that support is not responding. I had to pull information from your support to understand what you want from me. Because I do not understand what you want from me. And in the end, I wrote to your support thanking you for putting up with me, although they sometimes taunted me and answered sarcastically. I wrote to them that maybe for them it's all easy, but for me all these technologies and rules are difficult.

I don't need you to disclose verification methods. I wanted to use your service. I paid. You refused to provide it, since additional verification is needed. I refuse your service. And here's the problem. I can no longer refuse. Since you have the money. And you start to put forward the demands you want.

And only the monitoring service of exchange services can somehow influence you.

Therefore, dear users, always weigh the pros and cons when you come across a company for the exchange of funds. At any moment you can be left without money.