Hi Yevhenii!

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Hi Heorhii Sidielnikov!

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Hi Roman!

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Hi Vitalik!

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Hi Ilona!

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Hi Dmitriy!

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Hi Dmytro!

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Hi Natalya!

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Hi Iurii!

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Hi Roman!

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Hi Mykyta!

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Hi Oleg!

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Hi Olga!

Thank you for your feedback! We are glad that you appreciated our operational speed. We also want to emphasize that we constantly strive to offer our customers advantageous exchange rates and ensure a high level of security in all our operations. Your trust is extremely important to us! If you have any further questions or need assistance, please don't hesitate to reach out.

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Hi Yevhenii!

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Hi Andrii!

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Hi Ilona!

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Hi Aiadae!

Thank you for your feedback regarding our support service and team! We are glad that you appreciated our work. It is important to note that we also offer a favorable exchange rate and ensure fast processing of your transactions. If you have any further questions, we are always ready to help.

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Hi Bohdan!

Thank you for your feedback! We are glad that you appreciated our operational speed. We also want to emphasize that we constantly strive to offer our customers advantageous exchange rates and ensure a high level of security in all our operations. Your trust is extremely important to us! If you have any further questions or need assistance, please don't hesitate to reach out.

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Hi Sergey!

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Hi Oleksandr!

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Hi Artem!

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Hi Munir!

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Hi Max!

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Hi Vald!

Thank you for your feedback! We are glad that you appreciated our operational speed. We also want to emphasize that we constantly strive to offer our customers advantageous exchange rates and ensure a high level of security in all our operations. Your trust is extremely important to us! If you have any further questions or need assistance, please don't hesitate to reach out.

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Hi Alex!

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Hi Vladyslav!

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Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.

Hello Raman,

First of all, we ask you not to mislead anyone. You may be surprised, but you are not the first person we have asked for a video from, but nevertheless, you are the first who is trying to prove to us that the illegibility of the documents in the frame is due to the fact that the mail service compresses the video, and insists on transferring communication from the official channel to dubious social networks. And your advertisement for the latest iPhone model suggests that you are an Apple marketer. :) We dare to note that the latest iPhone model is a very common phone, and it is no secret that when defocused, the text in the picture will be illegible. In the end, we never received a video in normal quality from you, so the statement cannot be provided. Another reason, which we also explained to you, is that, unfortunately, not all conservative British banks allow you to generate a receipt in PDF format directly in the application and in the moment.

Nevertheless, we have launched an internal investigation procedure , about which you were notified by letter even though it may take longer than necessary. There are no unanswered requests from you in our mailbox, so we kindly ask you to wait for a message and not to manipulate us with negative reviews. Thank you.

Best regards,
Kingex Admin.

Dear exchange service. I sent the actual size of the video, I am not responsible for the fact that the email service compressed its size when sending it. I didn't suggest you go to any particular social network, don't mislead people, I suggested giving any other available method of communication that is convenient for you. That includes any messenger. To avoid bad quality. If I'm the only one with a problem why did you send me a screenshot by mail where it's hard to see anything? You could not make a bank statement in 3 weeks, why write stories about conservative banks... any bank does it on request. I can immediately tell the people here, I do not advise you to use this service instead of solving the problem and give some kind of answer. As you can see start ridiculing, trying to hurt, clinging to words and so on. All the answer they provided here was given in the first few days. In 3 weeks the money has not been sent and no proof of sending it has been provided. I respectfully request the administration of the site to ask these people to send proof at least to them of sending funds on my application, I would not want to continue to listen to jokes and attempts to ridicule me. We are not here for that.

Raman, any social network is not an official communication channel and is not supported for use by our security service, especially for the transfer of sensitive data. If you can afford to be responsible for your own data, we are obliged to follow the privacy policy.

We did not say that banks do not ever make statements upon request. Please be more attentive, we told you the root cause. It is your right to recommend or not to recommend our service, but if you think that we are not dealing with your issue, we can really stop doing this, sit, and wait for you to send us materials suitable for initiating a check. Do not think under any circumstances that we are blackmailing you, but do not resort to slander.

We also strongly urge you to avoid direct outright lies in the future, as this will not play into your hands when contacting either us or the monitoring administration. Confirmations of successful payment were provided to you on August 14.

Well, and in the end we would like to add: earlier you complained that we answer like robots. Now you are complaining that we use jokes. Please choose one line of behavior and follow it.

Please note that renewing the claim and publicly clarifying the relationship will not affect the result in any way and will not speed up the checks, since third parties are involved here. Please wait for a notification to the e-mail address specified in the order. Thank you.

Best regards,
Kingex Team.

I have no proof of sending money, I've been sitting here waiting for 3 weeks and you weren't going to do anything. I'm the liar in the end...

Raman, the payment screenshots were sent to your email on August 14, 2024. Please double check your email.

Please note that renewing the claim and publicly clarifying the relationship will not affect the result in any way and will not speed up the checks, since third parties are involved here. Please wait for a notification to the e-mail address specified in the order. Thank you.

Best regards,
Kingex Admin.

The screenshot you sent is of poor quality and is not a confirmation for the bank, it is not a bank statement.

But even on this screenshot you can see that the name of the recipient is incorrect, there is a missing "S".

In three weeks of investigation, you haven't seen it? What else is there to investigate? I'll help you do it in a minute. Because of the wrong name of the recipient, the money is either stuck in my bank (in which case you give me a statement and I contact the bank) or the money is returned to the sender because the recipient does not exist.

Best regards,
Liar.

Raman, please wait for a notification to the e-mail address specified in the order. Thank you.

Best regards,
Kingex Admin.

More than a month has passed. The service made a mistake in the recipient's details when sending funds. I don't understand what I'm waiting for, why they made me guilty, why the site administration doesn't react in any way.

Raman,

Your accusations regarding our inaction are unfounded. We are in constant contact with the support team and are doing everything possible to resolve the situation. However, it is important to note that UK banks are quite conservative, and the review process may take some time.

We kindly ask you to refrain from unfounded accusations and be patient. In any case, you will receive your funds – either to your account or through a cryptocurrency refund.

Thank you for your understanding and cooperation.

Best regards,
Kingex Administrator

Hi Vladislav!

Thank you for your feedback regarding our support service and team! We are glad that you appreciated our work. It is important to note that we also offer a favorable exchange rate and ensure fast processing of your transactions. If you have any further questions, we are always ready to help.

Thank you for being with us!

Hi Bohdan!

Thank you very much for your feedback! We are glad that you have appreciated our crypto exchange. A satisfied customer is our main goal. If you have any further questions or need our assistance, please do not hesitate to contact us. We will be happy to help you again!

Thank you for being with us!