Hello Robin Jason!

Unfortunately, your deposit has been frozen by the exchange provider due to the high risk of this transaction. To conduct further exchange or refund, you must undergo additional verification.

Please check your email. We have sent you a letter with instructions on how to proceed.

We will be waiting for your response!

You claimed my funds are high-risk without any valid reason — I cannot accept that.

Robin Jason, we understand your concerns and dissatisfaction, but in this situation, the exchange's internal compliance systems worked.

Hello,

Unfortunately, according to the AML analysis performed, the cryptocurrency you sent is High Risk or associated with illegitimate sources such as Sanctions.

In this case, according to the information security rules, the international AML/KYC policy https://www.bestchange.com/faq.html#frozen-transaction and the exchange service regulations, additional verification is required to consider a refund. You agreed to the rules and the AML policy of the exchanger when creating the order.

The status of your complaint is changed to neutral with the capability of commenting.

Sincerely, administration of the BestChange exchanger monitor.

I have submitted the required supporting documents as requested. I hope the issue can be resolved as soon as possible.

Robin Jason, we also hope for a speedy review of this matter. The data provided has been sent to the appropriate authority for verification.

Could you please let me know when I can retrieve my USDT or continue with the transaction?

Robin Jason, we recently sent a letter to your email asking for additional information. Please check it. It may have ended up in your spam folder.