Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.

Hello, dear user. For our part, we see that the payment was successfully made by us to your account.

We inform you that sometimes payment may not be received immediately. This is indicated in the exchange description before creating an exchange request. You have given your consent to the possible conditions of enrollment.

We, in turn, are now taking a screenshot of a successful payment to your account and sending it to your email.

We strongly recommend that you wait until your payment is processed and credited to you.

But still, I have no money on Wise.

We understand you. But when you created your application, you were given information that funds are usually credited instantly. But sometimes funds can be credited according to generally accepted banking rules, within 48 hours, when the recipient's account can process the payment.
You clicked - yes, I agree with these rules and want to make an exchange.
And now 2 hours have passed and you file a claim against the service and complain that you have not received the funds.

Please note that we have sent you proof that the payment was made to you and that we did not carry out fraudulent activities. And you just need to wait for it to arrive in your account.

After all, it is not the service’s fault that your account has not yet processed the payment and credited it to you.

The service did not violate the terms of exchange with which you agreed. Please do not leave this claim, since a financial claim can only be left if the exchange rules are violated.

The financial claim will exist until I receive the money. From my point of view as a client of the exchange service — I specifically asked the support agent if they could do it faster. This is the first time I encounter a situation where you hold funds for more than 3 hours, and of course I will no longer use your Vobmenka and will negatively recommend it to everyone. Broke all of my expectations about this exchanger client service quality.

I specifically used only Vobmenka because you guys were fast. Now I will look for another exchange.

We understand you completely. But unfortunately, crediting depends only on the speed of transaction processing by the recipient’s bank. It is not within our power to speed up processing by the bank.
This happens quite rarely.

Just wait until banking institutions start operating and the funds will definitely be in your account.

For our part, as promised, we made the payment for you promptly.