UAchanger exchanger
Go to the UAchanger site
Information from the exchanger administration
UAchanger - is a convenient and reliable exchange tool, offering over 8,000 exchange directions so that everyone can find the best option that suits their needs. Regardless of whether you want to exchange cryptocurrency for fiat or vice versa, our service offers flexible and competitive conditions.
Leave feedback about the exchanger
We are proud to have been successfully operating in the currency exchange market for 10 years, serving customers in more than 50 countries. Our extensive experience and constant striving for improvement have allowed us to win the trust and recognition of our users, who appreciate our professionalism and efficiency. One of our key values is security. We strictly follow global standards and practices, conducting a thorough AML check of each incoming transaction. This ensures that all transactions are carried out with the highest degree of protection, and your funds are under reliable control. Technical support schedule: Mon-Fri - 9:00-23:00 Sat-Sun -10:00 - 21:00 Other exchangers
|
| Status: | active | Reviews: | 2475 | ||
| Age: | 6 years 6 months | Financial claims: | 118 | ||
| On BestChange: | 6 years 4 months | Total currencies: | 208 | ||
| Country: | Exchange rates: | 11 426 | |||
| AML transparency: | AML | Total reserves: | $1 558 872 597 | ||
| Your name: | |
| * Your e-mail: | |
| * Review: | |
| * Type: | |
| * Star rating: | |
When creating a financial claim, please make sure that the exchange regulations specified on the website UAchanger have been violated and that you haven't received funds for the order. Please note that the claim may be turned down in the following cases:
Be sure to indicate the exchange order number. It will help the UAchanger administrator resolve the problem more quickly. If you didn't like the UAchanger's service and want to write about it, use the Comment review type. |
|
| Order number: | |
| * | |
| LimaBean42 | 83.28.220.* | August 25, 2026 13:39 |
| Janet | 189.130.208.* | August 25, 2026 05:59 |
| Helen | 109.78.141.* | August 24, 2026 17:01 |
| Ryan | 148.252.132.* | August 24, 2026 15:40 |
| Craig | 104.195.147.* | August 24, 2026 14:23 |
| Megan | 217.183.59.* | August 24, 2026 06:08 |
| Lynn | 90.201.168.* | August 23, 2026 12:52 |
| Alex | 93.88.158.* | August 23, 2026 06:03 |
| Jill | 84.73.173.* | August 22, 2026 17:00 |
| Louise | 121.74.238.* | August 22, 2026 09:12 |
| Alexey | 45.148.60.* | July 6, 2026 08:33 |
The money hasn't arrived, and the exchange platform's support team keeps sending different transaction statuses—sometimes saying it's completed, sometimes that it's pending.
Support explained that the bank requested an AML check on the transfer, and I provided all the necessary documents.
The exchange keeps giving new deadlines
They are not providing any evidence that any procedures are even underway regarding this matter.
| BestChange admin | July 6, 2026 08:38 |
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
| UAchanger admin | July 6, 2026 09:21 |
As our support agent explained earlier, this is a normal and standard compliance process. From time to time, bank transfers are selected for AML review at random, and unfortunately, your transfer was one of them.
We have already provided the bank with all the required information and documents requested to complete the review and release the transfer.
Please also understand that the funds have already been debited from our account. At this stage, we are waiting for the bank to complete its review and release the payment. Unfortunately, this process is entirely under the bank’s control, and we are unable to speed it up.
We appreciate your patience and will keep you informed as soon as we receive any updates from the bank.
| Alexey | July 6, 2026 09:24 |
The last deadline the bank set for you was Monday
I still haven't received the funds
—-
I haven’t been provided with any supporting information
Even though support promised to send an official request to the bank.
| UAchanger admin | July 6, 2026 11:09 |
The bank’s compliance review is still ongoing. We kindly ask for a little more patience while the bank completes its internal procedures and processes the transfer.
As soon as we receive any new information or confirmation from the bank, we will inform you immediately. Thank you for your understanding and patience.
| Alexey | July 6, 2026 13:11 |
| UAchanger admin | July 6, 2026 13:35 |
Unfortunately, we are unable to influence the speed of the bank’s internal compliance and AML review procedures. The transfer can only be processed once the bank completes its checks and releases the payment.
We kindly ask for your continued patience while the bank finalizes its review. As soon as the bank provides an update or the transfer is processed, we will inform you immediately. Thank you for your understanding and patience.
| Alexey | July 10, 2026 07:31 |
It has been 11 days
-
There is no official information and no verification documents
No new deadlines have been provided
I am asking the administration to investigate this instance of fraud!
Do not close my claim! Until you resolve my case.
| UAchanger admin | July 10, 2026 10:01 |
Unfortunately, we are unable to influence the speed of the bank’s internal compliance and AML review procedures. The transfer can only be processed once the bank completes its checks and releases the payment.
We kindly ask for your continued patience while the bank finalizes its review. As soon as the bank provides an update or the transfer is processed, we will inform you immediately. Thank you for your understanding and patience.
| Alexey | July 10, 2026 14:15 |
- no deadlines
— no info
- everything is seems scam.
| UAchanger admin | July 13, 2026 07:07 |
Unfortunately, we are unable to influence the time required for the bank to complete its internal compliance and AML review procedures. The transfer can only be processed once the bank has completed its review and authorized the payment.
We kindly ask for your patience while the bank finalizes its verification process. As soon as we receive any new information from the bank or confirmation that the transfer has been processed, we will notify you immediately.
Thank you for your understanding and patience.
| Alexey | July 13, 2026 15:13 |
0 info
0 answers
0 timelines.
| UAchanger admin | July 13, 2026 18:05 |
| UAchanger admin | July 13, 2026 18:05 |
Unfortunately, this process is entirely outside of our control. We are unable to cancel the transfer or speed up the bank’s review.
At this stage, the only option is to wait until the bank completes its verification and releases the payment. As soon as we receive any update or the transfer is processed, we will notify you immediately.
We understand that waiting is frustrating, but we kindly ask for your patience while the bank completes its mandatory review.
| Alexey | July 15, 2026 08:13 |
Support keeps providing contradictory and misleading information.
• No clear deadlines.
• No real assistance.
• No official documents or evidence have been provided.
• BestChange support continues to say that “everything is under control,” but there has been no progress in resolving my case.
I am asking for facts and official confirmation, not repeated promises.
| UAchanger admin | July 15, 2026 08:35 |
Your transfer is still undergoing the bank’s internal compliance review.
Unfortunately, we are not able to influence the duration of these procedures, accelerate them, or cancel the transfer while the review is in progress. The bank does not provide us with intermediate updates, official documents, or specific deadlines until the review has been completed.
We understand that the waiting period is frustrating, but at this stage there are no new developments to report. As soon as the bank completes its review and provides us with an update or releases the transfer, we will immediately inform you.
We appreciate your patience and assure you that we are continuously monitoring the status of your case.
| Alexey | July 15, 2026 08:36 |
Support keeps providing contradictory and misleading information.
• No clear deadlines.
• No real assistance.
• No official documents or evidence have been provided.
• BestChange support continues to say that “everything is under control,” but there has been no progress in resolving my case.
I am asking for facts and official confirmation, not repeated promises.
| UAchanger admin | July 15, 2026 09:55 |
Today, we requested updated information from you confirming that the funds have still not been credited to your account. This information has already been forwarded to the bank that is conducting the internal review of this transfer.
At this stage, we are awaiting an updated response from the bank regarding the transfer, which remains under the bank’s internal compliance review. Unfortunately, we are unable to influence the bank’s internal procedures, cancel the review, or expedite the decision-making process.
On our side, we continue to closely monitor the situation and remain in contact with the bank. As soon as we receive any new information or the review is completed, we will immediately notify you.
We understand that this delay is frustrating, and we sincerely appreciate your patience while the bank completes its mandatory compliance procedures.
| Alexey | July 17, 2026 09:10 |
Support keeps providing contradictory and misleading information.
• No clear deadlines.
• No real assistance.
• No official documents or evidence have been provided.
• BestChange support continues to say that “everything is under control,” but there has been no progress in resolving my case.
I am asking for facts and official confirmation, not repeated promises.
| UAchanger admin | July 17, 2026 15:02 |
We have sent you an email, as we require updated information regarding this case. We would greatly appreciate it if you could respond to our email at your earliest convenience, as we are awaiting your reply in order to continue working with the bank on this matter.
| Alexey | July 27, 2026 07:58 |
Support keeps providing contradictory and misleading information.
• No clear deadlines.
• No real assistance.
• No official documents or evidence have been provided.
• BestChange support continues to say that “everything is under control,” but there has been no progress in resolving my case.
I am asking for facts and official confirmation, not repeated promises.
| UAchanger admin | July 27, 2026 08:43 |
We understand your concerns and sincerely apologize for the delay.
The bank’s compliance review is still ongoing. We kindly ask for a little more patience while the bank completes its internal procedures and processes the transfer.
As soon as we receive any new information or confirmation from the bank, we will inform you immediately. Thank you for your understanding and patience.
| Alexey | July 27, 2026 08:53 |
Case still open
Support keeps providing contradictory and misleading information.
• No clear deadlines.
• No real assistance.
• No official documents or evidence have been provided.
• BestChange support continues to say that “everything is under control,” but there has been no progress in resolving my case.
I am asking for facts and official confirmation, not repeated promises.
| Alexey | July 27, 2026 08:54 |
Worst support ever.
| UAchanger admin | July 27, 2026 09:55 |
We understand your concerns and sincerely apologize for the delay.
The bank’s compliance review is still ongoing. We kindly ask for a little more patience while the bank completes its internal procedures and processes the transfer.
As soon as we receive any new information or confirmation from the bank, we will inform you immediately. Thank you for your understanding and patience.
| Alexey | July 27, 2026 09:59 |
You are not!
Don’t close open case 1 month waiting!
Case still open
Support keeps providing contradictory and misleading information.
• No clear deadlines.
• No real assistance.
• No official documents or evidence have been provided.
• BestChange support continues to say that “everything is under control,” but there has been no progress in resolving my case.
I am asking for facts and official confirmation, not repeated promises.
| UAchanger admin | July 27, 2026 10:49 |
We have provided all the information currently available to us.
We kindly ask for your patience while the bank completes its review.
| Alexey | July 27, 2026 10:58 |
| UAchanger admin | July 28, 2026 07:03 |
We have provided all the information currently available to us.
We kindly ask for your patience while the bank completes its review.
| Alexey | July 28, 2026 11:19 |
Nothing new wasn’t provided.
| UAchanger admin | July 29, 2026 13:35 |
As soon as the bank provides us with an update, we will inform you immediately. Thank you for your patience and understanding.
| Alexey | August 3, 2026 07:27 |
Nothing new wasn’t provided.
1 month! Pass.
| UAchanger admin | August 6, 2026 20:04 |
Unfortunately, the transfer is still undergoing a compliance review by the sending bank. We continue to follow up with the bank and do everything possible from our side, but our efforts have not been successful in influencing the bank's internal review timeline.
At this stage, both you and we are dependent on the bank's decision, as the review is entirely outside of our control. We kindly ask for your patience and understanding.
As soon as the sending bank completes its review and releases the transfer, the funds will be credited to your AED account. We will notify you immediately if we receive any updates.
| Alexey | August 8, 2026 08:12 |
Nothing new wasn’t provided.
1 month!+ Pass.
| Alexey | August 8, 2026 08:12 |
Nothing new wasn’t provided.
1 month! Pass.
| UAchanger admin | August 10, 2026 08:21 |
We understand your concern. Unfortunately, the bank is still reviewing the transaction, and we have not received any new information or an estimated completion time from them.
As soon as the bank provides us with an update, we will inform you immediately. Thank you for your patience and understanding.
| Alexey | August 11, 2026 01:43 |
Nothing new wasn’t provided.
1 month! Pass.
| UAchanger admin | August 18, 2026 06:36 |
As we explained earlier, the payment was frozen by the bank and is currently under their review. Unfortunately, the bank has not provided us with a final response or exact timeframe yet.
We continue to wait for the bank’s decision and will inform you immediately once we receive any updates.
| Alexey | August 22, 2026 05:51 |
2 month left
I got nothing.
| OsloWaffle9 | 46.6.118.* | August 21, 2026 06:17 |
| Ian | 88.118.123.* | August 20, 2026 09:16 |
| Evelyn | 193.179.61.* | August 20, 2026 08:27 |
| HodlQueen2025 | 84.115.230.* | August 19, 2026 06:05 |
| Ravi | 92.186.62.* | August 16, 2026 14:10 |
| Pedro | 82.155.101.* | August 16, 2026 12:15 |
| Ahmed | 82.40.69.* | August 16, 2026 10:48 |
| Hiroshi | 85.122.61.* | August 16, 2026 09:32 |
| Ivan | 82.40.103.* | August 15, 2026 15:55 |
| Giuseppe | 46.239.32.* | August 15, 2026 13:52 |
| Yuki | 82.40.124.* | August 15, 2026 11:53 |
| Farid | 184.148.79.* | August 14, 2026 19:51 |
| Youssef | 82.40.72.* | August 14, 2026 18:24 |
| Louis | 173.238.244.* | August 14, 2026 17:05 |
| Wei | 95.239.161.* | August 14, 2026 15:41 |
| Viktor | 43.251.205.* | August 13, 2026 09:28 |
I only found out!by pure chance! because I happened to check the rate again. Otherwise, I would never have known they changed it after I paid.
Support admitted their rate parser had "broken" and offered either a refund or the much worse rate.
Changing the rate AFTER payment without the customer’s consent is unacceptable and looks like a straight-up ***. **Check every transaction carefully.**
I have all evidences and video screenshots.
p.s they also don't not return you transfer commission.
| UAchanger admin | August 13, 2026 09:58 |
We are very sorry that you had a negative experience using the service. Unfortunately, there was a technical issue with the exchange rate retrieval module, which resulted in an incorrect rate being displayed — significantly higher than the market rate.
If an exchange rate differs significantly from those offered by other exchange services listed on the monitoring platform (for example, if it appears substantially higher than the market rate), we recommend contacting the service via its online chat to confirm whether such terms are actually being offered or whether the displayed rate is the result of a technical issue.
This situation was explained in the support chat, after which the service processed a full refund.
We sincerely regret that you had a negative experience using our service.
| Viktor | August 13, 2026 13:39 |
If I wouldn't notice I would receive much less money.
| Ivan | 94.31.71.* | August 11, 2026 14:28 |
| James | 173.179.188.* | August 11, 2026 12:52 |
| Faisal | 187.233.195.* | August 11, 2026 11:05 |
| Orlando | 47.59.145.* | August 10, 2026 15:46 |
| Louis | 90.193.129.* | August 10, 2026 14:37 |
| Jamal | 189.203.148.* | August 8, 2026 16:54 |
| Michael | 37.138.34.* | August 8, 2026 15:24 |
UAchanger exchanger's most popular directions for the last 30 days:

