Hello Alex,
When creating a request on our platform, you agree to the exchange direction regulations provided on the website. Specifically, for fiat currency payouts, the following conditions apply:
Processing time ranges from 5 to 180 minutes during the operator's working hours;
Partial payouts may occur — which appears to be the case with your transaction;
For some banks, including Revolut, transfers may take up to 72 hours or more, depending on the time the request is submitted and the bank’s own processing speed;
On weekends and holidays, processing times may increase.
Funds from your transaction have been sent from our side, and further crediting depends on the payment system and receiving bank.
We did not receive any support inquiries from you via chat or email. If you are experiencing issues with the chat, please contact us directly at: uachanger2020@gmail.com — we will definitely respond.
We must emphasize that your accusations of fraud are completely unfounded. Your exchange was processed in full accordance with the terms and conditions you agreed to when placing the request.

Best regards, UAchanger team!

I was informed the order was completed. I didn't receive any information about it would be a partial payment.
If you are going to make a partial payment, wouldn't it be smart to inform your customer when you make the order complete.
And you definitely isn't answering my emails. Please get back to me. You have my order ID.

Alex,
After contacting the bank, the funds sent as part of your request were returned back to us. At this moment, we have resubmitted the payment, and you simply need to wait for the funds to be credited — this should happen shortly.

Please note that the banking system operates independently, and we as an exchange service do not have the ability to influence its internal processes. In some cases, transfers may be rejected or returned by the bank without specific explanation — especially due to automatic security filters or regional restrictions.

We are truly sorry for the inconvenience and negative experience you’ve had. However, we want to emphasize that we are not scammers. We operate transparently, strictly within our service regulations, and we value our reputation and the trust of our clients.

Such cases are rare, but we always do our best to respond promptly and resolve any issues that may arise.

Thank you for your patience and understanding.
Best regards, UAchanger team!

Hello, Alex.

Please confirm the receipt of funds from the exchanger's administration when it is completed.

Sincerely, administration of the BestChange exchanger monitor.

Hello Kirill Zheludkov, we still require you to provide confirmation information regarding the blocking of your account after receiving funds from our service. Provide confirmation to our email.

Best regards, UAchanger team!

I sent the documents to your email.

An email has been sent with a letter from bank.

Kirill Zheludkov, You provided a letter from the bank about breaking off cooperation with an individual with a request to come to the bank branch and withdraw funds that are in the account. The letter does not show account data, since you closed them, no information was provided that the account was blocked on the basis of stolen funds, which you previously reported.
The letter states that you can contact the bank and withdraw funds from the account before it is closed, which cannot be an automatic suspicion of theft of funds, since in the case of stolen funds, the bank would not give the opportunity to withdraw funds.
Please, if you have a justification for the above accusations towards the exchange service, send it to our email for further investigation.

According to the information in the letter, we can assume that you were unable to provide confirmation of the origin of funds to financial monitoring, which led to the termination of the cooperation agreement with the bank with the subsequent withdrawal of funds from the account.

Leave aside insults towards the service and imposing your false opinion on other users.

Best regards, UAchanger team!

Thank you for your prompt response.

To clarify the situation, my mother is an elderly woman, and the disruption caused by this situation has been both distressing and overwhelming. The primary concern here is not simply the closure of the bank accounts, but the specific information provided directly by the banks: the transactions involving funds received from your exchange service were flagged as involving stolen money, specifically due to concerns raised about the sender of these funds.

My mother has made multiple visits and phone calls to the banks, both of which independently confirmed that the source of the funds was flagged as stolen, resulting in immediate account closures and a referral to the police for further investigation. If this issue merely pertained to financial compliance or untaxed funds, it seems disproportionate and highly unusual for two separate financial institutions to close longstanding bank accounts abruptly—one of which had been maintained without incident for over 16 years—and forward these cases directly to law enforcement.

Rather than placing the burden on my elderly mother to repeatedly request further documentation or chase banks for proof that funds are flagged as stolen—potentially leaving a lasting negative impact on her financial records—it may be more appropriate and effective for your exchange to directly investigate the individual who originally transferred these problematic funds.

We would appreciate your cooperation in promptly addressing the origin of these flagged transactions and resolving this matter directly at the source, thereby preventing further unnecessary distress or financial damage to innocent parties such as my mother.

Thank you for your attention to this matter.

Kirill Zheludkov,
We understand you perfectly well and your indignation is valid. But according to the data you provided, the information about the stolen funds is not confirmed, since the bank terminated the cooperation agreement without specifying the reason with the possibility of withdrawing funds that are on the account, which contradicts the possibility of stolen funds.
Please provide more information so that we can conduct an internal investigation.
At the moment, we consider the claim against the exchange service to be unfounded.

Best regards, UAchanger team!

I have forwarded a screen shot of money being send back to the original account it came from.

Renewing claim.

We still have not received confirmation from you.

Please provide confirmation of the above mentioned words to us by email - uachanger2020@gmail.com
According to the letter from the bank that you provided to us, the bank stopped cooperation with a certain individual, since the data of whose account you closed, we cannot be sure that this account is related to this situation.

Best regards, UAchanger team!

I confirm that this claim directly relates to the specific transaction in question. All relevant details, including a screenshot confirming the transaction, have already been emailed to you for your reference and verification.

Should you require any additional information or further clarification, please let me know.

We still have not received confirmation from you.

Please provide confirmation of the above mentioned words to us by email - uachanger2020@gmail.com
According to the letter from the bank that you provided to us, the bank stopped cooperation with a certain individual, since the data of whose account you closed, we cannot be sure that this account is related to this situation.

Best regards, UAchanger team!

There is a name that is left on the letter, the account details have been mentioned in the sale of USDT.

I have forwarded you all the information, it looks like you keep closing the dispute just to make this problem seem like it has been fixed, when it hasn’t.

Kirill Zheludkov,
You still have not provided confirmation of funds being blocked due to the fault of the service, the only confirmation that

You provided a letter with this text from the bank:
Notice of Account Closure
As a result of a recent review of your account and banking profile, the Bank is no longer willing to provide
banking services to you, and therefore your account will be closed.
The Terms & Conditions applying to your accounts gives the Bank the right to take this step.
This account will be closed 21 days from the date of this letter. Please attend the branch to collect
the balance of your account.
All check books, cards and/or deposit books will be cancelled as a result of the account closure.

This is the only information we have received from you. We are still waiting for you to provide information and an explanation of the essence of your claim to the exchange service.

Best regards, UAchanger team!

Think it’s very easy to go to the bank and ask for all this information when they accuse you of such things? How about we both get on a call to the bank, and you speak to them?

Renew claim.

Kirill Zheludkov,
You still have not provided confirmation of funds being blocked due to the fault of the service, the only confirmation that

You provided a letter with this text from the bank:
Notice of Account Closure
As a result of a recent review of your account and banking profile, the Bank is no longer willing to provide
banking services to you, and therefore your account will be closed.
The Terms & Conditions applying to your accounts gives the Bank the right to take this step.
This account will be closed 21 days from the date of this letter. Please attend the branch to collect
the balance of your account.
All check books, cards and/or deposit books will be cancelled as a result of the account closure.

This is the only information we have received from you. We are still waiting for you to provide information and an explanation of the essence of your claim to the exchange service.

Best regards, UAchanger team!

I have sent you the information you are asking for.

Kirill Zheludkov,
You still have not provided confirmation of funds being blocked due to the fault of the service, the only confirmation that

You provided a letter with this text from the bank:
Notice of Account Closure
As a result of a recent review of your account and banking profile, the Bank is no longer willing to provide
banking services to you, and therefore your account will be closed.
The Terms & Conditions applying to your accounts gives the Bank the right to take this step.
This account will be closed 21 days from the date of this letter. Please attend the branch to collect
the balance of your account.
All check books, cards and/or deposit books will be cancelled as a result of the account closure.

This is the only information we have received from you. We are still waiting for you to provide information and an explanation of the essence of your claim to the exchange service.

Best regards, UAchanger team!

All relevant information, including confirmation from the bank regarding the account closure directly linked to this transaction, has already been provided to you. The bank's notice clearly indicates that the closure decision resulted from a review of recent transactions, specifically those related to funds received through your service.

A screenshot of the transaction and accompanying documentation have also been emailed to your provided address, offering complete transparency on this matter.

Kirill Zheludkov,
Once again, we will repeat ourselves, we have not received any evidence from you that the reason for blocking your account is related to the sender on our side. You have only sent a letter stating that the bank is terminating the cooperation agreement with a certain individual.
Provide us with more information by email so that we can help you.

Best regards, UAchanger team!

Claim has not been solved.

Kirill Zheludkov,
You have not provided evidence that your account was blocked due to the fault of the service, you have not provided evidence that the funds were returned. Provide us with more evidence by email, a bank statement, video confirmation from a bank, mobile application, where the incoming and outgoing payment details will be clearly visible. According to the letter you provided, we cannot consider that the reason for the blocking is the sending of funds by the exchange service.

Best regards, UAchanger team!

Hello Kirill,

To proceed with the investigation concerning your issue, please provide the exchanger with the evidence requested.
Till this moment, we kindly ask you not to activate the claim, because your exchange order has been completed.

At the moment, we do not have proof of funds returning to the sender's account. Please contact your bank and request the official reasons why the problem appeared.

Sincerely, administration of the BestChange exchanger monitor.