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NextBit exchanger
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| Status: | active | Reviews: | 343 | ||
| Age: | 6 years 5 months | Financial claims: | 13 | ||
| On BestChange: | 10 months | Total currencies: | 177 | ||
| Country: |  |
Exchange rates: | 4 540 | ||
| AML transparency: | AML | Total reserves: | $607 070 012 | ||
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When creating a financial claim, please make sure that the exchange regulations specified on the website NextBit have been violated and that you haven't received funds for the order. Please note that the claim may be turned down in the following cases:
Be sure to indicate the exchange order number. It will help the NextBit administrator resolve the problem more quickly. If you didn't like the NextBit's service and want to write about it, use the Comment review type. |
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| Nora |  |
90.165.169.* | August 24, 2026 06:36 |
Swapped USDT for hryvnias, all smooth. The money reached my card almost instantly.
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| Mika | |
80.28.245.* | August 20, 2026 17:22 |
Under review by the monitor's administration
More than six months ago, I exchanged USDT for EUR through this exchange service. Shortly after the transaction, my Wise account was blocked because it received several split payments from unknown individuals.
Once the restriction period ended, I submitted an appeal and regained access to my Wise account. Only then did I discover that the funds in my account had actually been returned to the exchange service.
I contacted the exchange immediately and informed them about the situation. I also have clear evidence showing that all of the funds were returned to them just two days after the original exchange.
Despite this, during the first week they kept passing me from one person to another, claiming that they had not received the funds. After I provided my Wise statement proving that the money had been returned, they eventually refunded two out of the three payments.
However, they still have not refunded the largest payment, claiming that they cannot confirm that they received it.
After another week of discussions, I asked them to provide a statement from their own account so I could verify whether the funds had actually been received. Every day I receive the same response: “We requested the statement,” “We are checking,” etc. But I have received no concrete information or documentation.
Their support now claims they cannot provide the statement because the account has been closed. However, it is possible to obtain a statement after an account is closed — I personally obtained a complete statement from my closed Wise account.
At this point, I have documentary evidence showing that the money was returned to the exchange, yet they still refuse to return the largest payment to me.
I strongly recommend against using this exchange service. The way they handle disputes is extremely disappointing: constant excuses, no concrete answers, and a refusal to provide documents that could actually clarify what happened.
If you use similar services, always keep your bank statements, transaction confirmations, and all correspondence. In situations like this, those documents may be the only thing that can prove what actually happened.
Once the restriction period ended, I submitted an appeal and regained access to my Wise account. Only then did I discover that the funds in my account had actually been returned to the exchange service.
I contacted the exchange immediately and informed them about the situation. I also have clear evidence showing that all of the funds were returned to them just two days after the original exchange.
Despite this, during the first week they kept passing me from one person to another, claiming that they had not received the funds. After I provided my Wise statement proving that the money had been returned, they eventually refunded two out of the three payments.
However, they still have not refunded the largest payment, claiming that they cannot confirm that they received it.
After another week of discussions, I asked them to provide a statement from their own account so I could verify whether the funds had actually been received. Every day I receive the same response: “We requested the statement,” “We are checking,” etc. But I have received no concrete information or documentation.
Their support now claims they cannot provide the statement because the account has been closed. However, it is possible to obtain a statement after an account is closed — I personally obtained a complete statement from my closed Wise account.
At this point, I have documentary evidence showing that the money was returned to the exchange, yet they still refuse to return the largest payment to me.
I strongly recommend against using this exchange service. The way they handle disputes is extremely disappointing: constant excuses, no concrete answers, and a refusal to provide documents that could actually clarify what happened.
If you use similar services, always keep your bank statements, transaction confirmations, and all correspondence. In situations like this, those documents may be the only thing that can prove what actually happened.
| NextBit admin | August 21, 2026 08:07 |
Hello Mika,
Dear Client,
Please note that you have previously opened a complaint regarding this matter. We kindly ask you not to create new requests regarding the same issue, but to continue the correspondence in the existing thread. This allows us to keep the full history of the case and handle your request more efficiently.
Regarding the restriction on your account, it is not related to our service. As we previously explained, the restriction was imposed as part of your bank’s internal compliance and financial monitoring procedures. Unfortunately, we have no influence over or control of these internal banking processes.
Regarding the transfers you mentioned: the bank’s request concerned only one transaction in the amount of 69, which you initially rejected, but which was subsequently credited to our account. For the other three transfers, the refunds were initiated by you independently. One of these refunds was received by our account. The other two transfers were not credited because, by that time, the relevant account details had been closed.
Due to the closure of the accounts, Wise informed you that you needed to provide alternative account details for the refund. You provided a screenshot of this communication yourself as part of the correspondence. However, based on the history of the case, it appears that alternative account details were not provided.
In addition, in March, the service attempted to contact you by email to inform you about the refund and to clarify whether you had provided Wise with alternative bank account details. You were also asked to contact us via chat or provide a Telegram contact for faster communication.
You only responded four months later. After retrieving and reviewing the archived records, the service processed the refund of the amounts that had actually been credited to our account.
We sincerely regret that you did not respond to Wise, which could have allowed them to return the funds to your new account. However, please note that in order for the remaining funds to be returned, you were required to provide alternative bank account details in response to Wise’s request.
Dear Client,
Please note that you have previously opened a complaint regarding this matter. We kindly ask you not to create new requests regarding the same issue, but to continue the correspondence in the existing thread. This allows us to keep the full history of the case and handle your request more efficiently.
Regarding the restriction on your account, it is not related to our service. As we previously explained, the restriction was imposed as part of your bank’s internal compliance and financial monitoring procedures. Unfortunately, we have no influence over or control of these internal banking processes.
Regarding the transfers you mentioned: the bank’s request concerned only one transaction in the amount of 69, which you initially rejected, but which was subsequently credited to our account. For the other three transfers, the refunds were initiated by you independently. One of these refunds was received by our account. The other two transfers were not credited because, by that time, the relevant account details had been closed.
Due to the closure of the accounts, Wise informed you that you needed to provide alternative account details for the refund. You provided a screenshot of this communication yourself as part of the correspondence. However, based on the history of the case, it appears that alternative account details were not provided.
In addition, in March, the service attempted to contact you by email to inform you about the refund and to clarify whether you had provided Wise with alternative bank account details. You were also asked to contact us via chat or provide a Telegram contact for faster communication.
You only responded four months later. After retrieving and reviewing the archived records, the service processed the refund of the amounts that had actually been credited to our account.
We sincerely regret that you did not respond to Wise, which could have allowed them to return the funds to your new account. However, please note that in order for the remaining funds to be returned, you were required to provide alternative bank account details in response to Wise’s request.
Claim solved
| Mika | August 21, 2026 10:54 |
Hello again,
All of my statements are fully supported by my bank statements and by the official response from Wise Support.
Unfortunately, the exchange service has provided none of this kind of evidence. At this point, they only have their own claims, without any supporting documentation.
They also told me that they would provide me with a statement from their account showing that the funds had supposedly not been returned. However, more than a week has passed, and I have received nothing.
Instead, they simply sent me two different screenshots showing two different amounts, neither of which has anything to do with this transaction, and then claimed that I was responsible for the issue.
Money cannot simply disappear. It is not water evaporating from the grass after rain. There must be a clear transaction trail showing where the funds went.
Unfortunately, Nextbit Change is refusing to provide any proper evidence or documentation and is unwilling to resolve this issue in a transparent and professional manner.
I am therefore asking once again for clear, verifiable evidence regarding the transaction and the alleged return or non-return of the funds.
All of my statements are fully supported by my bank statements and by the official response from Wise Support.
Unfortunately, the exchange service has provided none of this kind of evidence. At this point, they only have their own claims, without any supporting documentation.
They also told me that they would provide me with a statement from their account showing that the funds had supposedly not been returned. However, more than a week has passed, and I have received nothing.
Instead, they simply sent me two different screenshots showing two different amounts, neither of which has anything to do with this transaction, and then claimed that I was responsible for the issue.
Money cannot simply disappear. It is not water evaporating from the grass after rain. There must be a clear transaction trail showing where the funds went.
Unfortunately, Nextbit Change is refusing to provide any proper evidence or documentation and is unwilling to resolve this issue in a transparent and professional manner.
I am therefore asking once again for clear, verifiable evidence regarding the transaction and the alleged return or non-return of the funds.
Claim renewed
| NextBit admin | August 21, 2026 20:07 |
Dear Client,
Please do not misrepresent the facts related to this situation.
The statement you provided is not up to date, as it was issued before you received the notification from Wise stating that they were unable to complete the transfer because the recipient's account had been closed. In this notification, Wise also asked you to provide alternative bank details in order to process the refund.
You need to provide Wise Support with a detailed explanation of the situation. It is possible that the funds are currently held in their technical account. We recommend attaching the screenshot showing that Wise requested alternative bank details from you because the refund to the original account was not possible.
We would also like to emphasize that our service previously attempted to contact you to clarify whether you had provided Wise with new bank details and to inform you that two transfers had been received by us. Unfortunately, we did not receive any response from you for four months.
After you contacted us again, the service reviewed the archived records and processed the refund of the two amounts that had been received by us.
For our part, we have taken all necessary actions regarding the funds that were actually credited to our account. To further determine the whereabouts of the remaining funds, we recommend contacting Wise directly.
Please do not misrepresent the facts related to this situation.
The statement you provided is not up to date, as it was issued before you received the notification from Wise stating that they were unable to complete the transfer because the recipient's account had been closed. In this notification, Wise also asked you to provide alternative bank details in order to process the refund.
You need to provide Wise Support with a detailed explanation of the situation. It is possible that the funds are currently held in their technical account. We recommend attaching the screenshot showing that Wise requested alternative bank details from you because the refund to the original account was not possible.
We would also like to emphasize that our service previously attempted to contact you to clarify whether you had provided Wise with new bank details and to inform you that two transfers had been received by us. Unfortunately, we did not receive any response from you for four months.
After you contacted us again, the service reviewed the archived records and processed the refund of the two amounts that had been received by us.
For our part, we have taken all necessary actions regarding the funds that were actually credited to our account. To further determine the whereabouts of the remaining funds, we recommend contacting Wise directly.
Claim solved
| Mika | August 21, 2026 20:11 |
I have statement from wise dated TODAY that clearly says all refunds reached their senders. You don’t have any of proof:)
Claim renewed
| NextBit admin | August 23, 2026 07:34 |
Dear Client,
You need to provide Wise Support with a detailed explanation of the situation. It is possible that the funds are currently being held in their technical account.
We recommend attaching the screenshot showing that Wise requested alternative bank details from you because the refund to the original account was not possible.
To further determine the whereabouts of the remaining funds, we recommend contacting Wise directly.
You need to provide Wise Support with a detailed explanation of the situation. It is possible that the funds are currently being held in their technical account.
We recommend attaching the screenshot showing that Wise requested alternative bank details from you because the refund to the original account was not possible.
To further determine the whereabouts of the remaining funds, we recommend contacting Wise directly.
Claim solved
| Mika | August 23, 2026 07:35 |
Again, i have all evidence that proof money was returned. Period.
You don’t have any. You just keep saying same stuff.
You don’t have any. You just keep saying same stuff.
Claim renewed
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| Heather |  |
174.92.69.* | August 21, 2026 06:30 |
I exchanged, made a cup of coffee, and by the time I got back the funds were already in place. The support team behaves as if they have a time machine.
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| Margaret | |
148.64.80.* | August 20, 2026 14:10 |
I exchanged Tether TRC20 for hryvnias to my Izibank card. The support team was courteous and the transfer arrived on time. Everything felt secure.
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| Scott |  |
91.159.25.* | August 20, 2026 08:42 |
The exchange went smoothly. Support was professional and kept me informed at every step. No delays.
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| Danielle |  |
153.67.53.* | August 20, 2026 07:59 |
I hesitated at first, but the exchange went through faster than expected. The support was polite and gave clear instructions. Thank you.
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| Javier |  |
82.40.121.* | August 15, 2026 13:21 |
It’s a very good exchanger, it’s easy to fill in the data, and everything was transferred quickly.
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| Thiago |  |
189.203.149.* | August 15, 2026 11:36 |
There are no problems here. Everything is always quick and convenient. I’m constantly changing things here. Thank you once again.
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| Enzo |  |
93.47.40.* | August 14, 2026 16:57 |
The exchange was carried out promptly. I’ve used it several times already. Thank you, team.
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| Giuseppe | |
90.174.193.* | August 14, 2026 15:21 |
An excellent exchanger! All transactions are completed quickly! I recommend.
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| Rajesh |  |
90.27.180.* | August 10, 2026 15:03 |
I've been using it for a long time, I'm always surprised how fast they process transfers, a real respect!
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| Adnan | |
142.122.42.* | August 9, 2026 15:26 |
The exchange was carried out quickly and professionally. Thank you so much for the quality work!
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| Anil | |
80.40.47.* | August 9, 2026 12:25 |
Thank you for the fast and high-quality work, it is always a pleasure to contact your exchanger.
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| Pierre | |
92.26.124.* | August 8, 2026 17:37 |
The exchanger is working, everything went without unnecessary steps. I made a request, and the money arrived quickly.
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| Veselin | |
24.141.189.* | August 8, 2026 15:51 |
Thank you for your prompt response and help in solving the problem.
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| Santiago | |
81.220.169.* | August 8, 2026 14:17 |
The first experience of my exchange, everything is clear and accessible, I received funds on the card without any problems.
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| Alessandro | |
81.202.53.* | August 7, 2026 15:58 |
I have already used this exchanger several times and I can say that it has always been reliable and fast.
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| Fritz |  |
84.20.89.* | August 7, 2026 14:30 |
An excellent service for buying and selling cryptocurrencies. Simple interface and fast transactions.
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| Dieter | |
87.10.218.* | August 6, 2026 19:09 |
Pleasant design, intuitive functionality. In my opinion, it’s the best exchange platform.
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| Malik |  |
212.57.64.* | August 6, 2026 13:21 |
Everything is great as usual. The exchange rate and order processing speed are top-notch. I recommend it. Thank you.
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| Dieter | |
178.237.229.* | August 6, 2026 11:31 |
This exchange platform always works quickly and efficiently, with a good exchange rate—I recommend it for currency exchange.
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| Nikhil | |
192.102.123.* | August 5, 2026 12:25 |
My first experience with your exchanger left only positive impressions. Thanks for the speed.
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| Matteo | |
171.22.11.* | August 4, 2026 13:16 |
Excellent exchange service. Good exchange rate, fast processing of applications. I recommend.
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| Zdenek |  |
2.243.12.* | August 3, 2026 14:09 |
I like how this exchanger works. They do everything they need to do quickly, conveniently. I advise everyone!
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| Manish | |
82.40.106.* | August 3, 2026 12:18 |
I am very satisfied! The exchange took place without any problems, the exchange rate is good, and support responds quickly. I thank the operator Ruslan for prompt answers and help!
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| Soren | |
189.238.188.* | August 3, 2026 10:29 |
I use it several times, every time everything goes without problems. The exchange is fast and the exchange rate is favorable.
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| Dominik |  |
31.223.156.* | August 2, 2026 15:02 |
Everything works like clockwork. Very fast exchange, the exchange rate is always profitable. They don't cheat.
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| Klaus |  |
79.117.193.* | August 2, 2026 12:30 |
Excellent service. No difficulties, everything is simple and fast. The exchange is at the highest level.
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| Hans | |
82.40.80.* | August 1, 2026 13:47 |
The funds arrived immediately, the service was excellent, and the support was excellent. I advise you to use it.
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| Salvador | |
73.234.213.* | August 1, 2026 11:49 |
I have conducted exchanges here many times and each time I remain completely satisfied.
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| Malik | |
104.137.165.* | July 31, 2026 12:48 |
Each request is processed with lightning speed. This is an exchanger that you can really trust.
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| Leonardo | |
24.111.55.* | July 31, 2026 11:41 |
Each operation causes only positive emotions. Simplicity, speed and reliability are at the highest level.
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| Javier | |
77.100.246.* | July 31, 2026 10:33 |
The exchanger impressed with the speed and simplicity of the process. The money is on the card in a few minutes. Thank you for your work.
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| Jean |  |
94.234.86.* | July 30, 2026 15:03 |
Excellent exchange point, excellent support service, I recommend everyone to use it!
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| Veselin |  |
88.135.137.* | July 29, 2026 14:50 |
The exchange processes are fast and risk-free, thank you for your work.
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| Vikram | |
81.133.159.* | July 29, 2026 12:03 |
An outstanding exchanger, you work quickly and conveniently, thank you for the excellent service!
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| Surya |  |
93.125.94.* | July 24, 2026 14:56 |
It's been a while since I've used a currency exchange service; I chose this one and was quite satisfied—everything was simple and fast.
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| Julien | |
88.184.112.* | July 22, 2026 13:15 |
Thank you to the operator, Sergey, for correcting my mistake on the application form; I'm very satisfied.
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| Yuki |  |
84.74.53.* | July 20, 2026 17:41 |
Everything went very quickly and smoothly. Thank you very much for your work.
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| Sanjay | |
141.98.140.* | July 20, 2026 16:02 |
A great exchange service—fast and hassle-free, top-notch as always. Thank you.
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| Fabio | |
187.189.68.* | July 19, 2026 15:09 |
It was a pleasure to use this exchange service. The speed and courtesy are impressive. Thank you.
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| Thiago | |
86.253.33.* | July 18, 2026 12:59 |
I often exchange currency here at a favorable rate. The service is secure, the process is transparent, and I can recommend this exchange service.
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| Bjrn |  |
213.49.70.* | July 17, 2026 14:48 |
This exchange platform is fast, high-quality, and convenient! The technical support is top-notch—it deserves 5 stars!
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| Dominik | |
86.120.179.* | July 16, 2026 16:44 |
The exchange was as simple as possible, and the money arrived quickly; with this kind of service, it's easy to trust them.
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| Vladislav | |
95.208.196.* | July 16, 2026 14:04 |
I'm very satisfied with the level of service—the exchange took less than 10 minutes, and I received the money right away.
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| Soren |  |
134.255.21.* | July 14, 2026 11:51 |
High quality, good exchange rates, and fast transfers. A courteous support team. The best.
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| Ryota |  |
91.201.138.* | July 13, 2026 14:24 |
Thank you so much for the exchange. This isn't the first time I've used this service—everything is handled quickly. I highly recommend it.
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