Hello Artik,

Thank you for choosing COINDROP and sharing your experience! We appreciate any feedback - it helps us see strengths and understand what needs to be worked on to make the service even more convenient. Our team is available 24/7 and is ready to help in any situation.

We will be glad to see you again and will do everything to ensure that further cooperation leaves only positive impressions.

With respect,
The COINDROP team.

Hello Katy,

Thank you for choosing COINDROP and sharing your experience! We appreciate any feedback - it helps us see strengths and understand what needs to be worked on to make the service even more convenient. Our team is available 24/7 and is ready to help in any situation.

We will be glad to see you again and will do everything to ensure that further cooperation leaves only positive impressions.

With respect,
The COINDROP team.

Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.

When creating the order, you accepted our Terms of Service. Clause 14 clearly defines that processing time is from 5 minutes up to 24 hours, and may be extended to 72 hours or more in case of technical issues, high workload, banking restrictions, fraud prevention checks or additional verification (https://coindrop.trade/en/siterules). This period is not guaranteed.

Your transaction is still within the agreed timeframe. By placing the order you confirmed acceptance of these conditions, and if you disagreed, you were not allowed to proceed. Accusing the service of being 'worst' or 'fraudulent' before the regulated period has even expired is false, unfair and violates the agreement you accepted. Such behavior is inappropriate and misleading to others.

Hello Andrey,

Thank you for choosing COINDROP and sharing your experience! We appreciate any feedback - it helps us see strengths and understand what needs to be worked on to make the service even more convenient. Our team is available 24/7 and is ready to help in any situation.

We will be glad to see you again and will do everything to ensure that further cooperation leaves only positive impressions.

With respect,
The COINDROP team.

Hello Sergey,

Thank you for choosing COINDROP and sharing your experience! We appreciate any feedback - it helps us see strengths and understand what needs to be worked on to make the service even more convenient. Our team is available 24/7 and is ready to help in any situation.

We will be glad to see you again and will do everything to ensure that further cooperation leaves only positive impressions.

With respect,
The COINDROP team.

Hello Denis,

Thank you for choosing COINDROP and sharing your experience! We appreciate any feedback - it helps us see strengths and understand what needs to be worked on to make the service even more convenient. Our team is available 24/7 and is ready to help in any situation.

We will be glad to see you again and will do everything to ensure that further cooperation leaves only positive impressions.

With respect,
The COINDROP team.

Hello Kostya,

Thank you for choosing COINDROP and sharing your experience! We appreciate any feedback - it helps us see strengths and understand what needs to be worked on to make the service even more convenient. Our team is available 24/7 and is ready to help in any situation.

We will be glad to see you again and will do everything to ensure that further cooperation leaves only positive impressions.

With respect,
The COINDROP team.

Hello Oleg,

Thank you for choosing COINDROP and sharing your experience! We appreciate any feedback - it helps us see strengths and understand what needs to be worked on to make the service even more convenient. Our team is available 24/7 and is ready to help in any situation.

We will be glad to see you again and will do everything to ensure that further cooperation leaves only positive impressions.

With respect,
The COINDROP team.

Hello Dmitry,

Thank you for choosing COINDROP and sharing your experience! We appreciate any feedback - it helps us see strengths and understand what needs to be worked on to make the service even more convenient. Our team is available 24/7 and is ready to help in any situation.

We will be glad to see you again and will do everything to ensure that further cooperation leaves only positive impressions.

With respect,
The COINDROP team.

Hello Mihail,

Thank you for choosing COINDROP and sharing your experience! We appreciate any feedback - it helps us see strengths and understand what needs to be worked on to make the service even more convenient. Our team is available 24/7 and is ready to help in any situation.

We will be glad to see you again and will do everything to ensure that further cooperation leaves only positive impressions.

With respect,
The COINDROP team.

Hello Julia,

Thank you for choosing COINDROP and sharing your experience! We appreciate any feedback - it helps us see strengths and understand what needs to be worked on to make the service even more convenient. Our team is available 24/7 and is ready to help in any situation.

We will be glad to see you again and will do everything to ensure that further cooperation leaves only positive impressions.

With respect,
The COINDROP team.

Hello Taker,

Thank you for choosing COINDROP and sharing your experience! We appreciate any feedback - it helps us see strengths and understand what needs to be worked on to make the service even more convenient. Our team is available 24/7 and is ready to help in any situation.

We will be glad to see you again and will do everything to ensure that further cooperation leaves only positive impressions.

With respect,
The COINDROP team.

Hello Maxim,

Thank you for choosing COINDROP and sharing your experience! We appreciate any feedback - it helps us see strengths and understand what needs to be worked on to make the service even more convenient. Our team is available 24/7 and is ready to help in any situation.

We will be glad to see you again and will do everything to ensure that further cooperation leaves only positive impressions.

With respect,
The COINDROP team.

Hello Andrey,

Thank you for choosing COINDROP and sharing your experience! We appreciate any feedback - it helps us see strengths and understand what needs to be worked on to make the service even more convenient. Our team is available 24/7 and is ready to help in any situation.

We will be glad to see you again and will do everything to ensure that further cooperation leaves only positive impressions.

With respect,
The COINDROP team.

Hello Alisa,

Thank you for choosing COINDROP and sharing your experience! We appreciate any feedback - it helps us see strengths and understand what needs to be worked on to make the service even more convenient. Our team is available 24/7 and is ready to help in any situation.

We will be glad to see you again and will do everything to ensure that further cooperation leaves only positive impressions.

With respect,
The COINDROP team.

Hello Marine,

Thank you for choosing COINDROP and sharing your experience! We appreciate any feedback - it helps us see strengths and understand what needs to be worked on to make the service even more convenient. Our team is available 24/7 and is ready to help in any situation.

We will be glad to see you again and will do everything to ensure that further cooperation leaves only positive impressions.

With respect,
The COINDROP team.

Hello Alexandr,

Thank you for choosing COINDROP and sharing your experience! We appreciate any feedback - it helps us see strengths and understand what needs to be worked on to make the service even more convenient. Our team is available 24/7 and is ready to help in any situation.

We will be glad to see you again and will do everything to ensure that further cooperation leaves only positive impressions.

With respect,
The COINDROP team.

Hello Agunwanna chinyere miracle,

Thank you for choosing COINDROP and sharing your experience! We appreciate any feedback - it helps us see strengths and understand what needs to be worked on to make the service even more convenient. Our team is available 24/7 and is ready to help in any situation.

We will be glad to see you again and will do everything to ensure that further cooperation leaves only positive impressions.

With respect,
The COINDROP team.

Hello Oleg,

Thank you for choosing COINDROP and sharing your experience! We appreciate any feedback - it helps us see strengths and understand what needs to be worked on to make the service even more convenient. Our team is available 24/7 and is ready to help in any situation.

We will be glad to see you again and will do everything to ensure that further cooperation leaves only positive impressions.

With respect,
The COINDROP team.

Hello Dmitry,

Thank you for choosing COINDROP and sharing your experience! We appreciate any feedback - it helps us see strengths and understand what needs to be worked on to make the service even more convenient. Our team is available 24/7 and is ready to help in any situation.

We will be glad to see you again and will do everything to ensure that further cooperation leaves only positive impressions.

With respect,
The COINDROP team.

Hello Katrin,

Thank you for choosing COINDROP and sharing your experience! We appreciate any feedback - it helps us see strengths and understand what needs to be worked on to make the service even more convenient. Our team is available 24/7 and is ready to help in any situation.

We will be glad to see you again and will do everything to ensure that further cooperation leaves only positive impressions.

With respect,
The COINDROP team.

Hello Andrey,

Thank you for choosing COINDROP and sharing your experience! We appreciate any feedback - it helps us see strengths and understand what needs to be worked on to make the service even more convenient. Our team is available 24/7 and is ready to help in any situation.

We will be glad to see you again and will do everything to ensure that further cooperation leaves only positive impressions.

With respect,
The COINDROP team.

Hello Denis,

Thank you for choosing COINDROP and sharing your experience! We appreciate any feedback - it helps us see strengths and understand what needs to be worked on to make the service even more convenient. Our team is available 24/7 and is ready to help in any situation.

We will be glad to see you again and will do everything to ensure that further cooperation leaves only positive impressions.

With respect,
The COINDROP team.

Hello Andronik,

Thank you for choosing COINDROP and sharing your experience! We appreciate any feedback - it helps us see strengths and understand what needs to be worked on to make the service even more convenient. Our team is available 24/7 and is ready to help in any situation.

We will be glad to see you again and will do everything to ensure that further cooperation leaves only positive impressions.

With respect,
The COINDROP team.

Hello Mira34,

Thank you for choosing COINDROP and sharing your experience! We appreciate any feedback - it helps us see strengths and understand what needs to be worked on to make the service even more convenient. Our team is available 24/7 and is ready to help in any situation.

We will be glad to see you again and will do everything to ensure that further cooperation leaves only positive impressions.

With respect,
The COINDROP team.

Hello Dmitry,

Thank you for choosing COINDROP and sharing your experience! We appreciate any feedback - it helps us see strengths and understand what needs to be worked on to make the service even more convenient. Our team is available 24/7 and is ready to help in any situation.

We will be glad to see you again and will do everything to ensure that further cooperation leaves only positive impressions.

With respect,
The COINDROP team.

Hello Andrey,

Thank you for choosing COINDROP and sharing your experience! We appreciate any feedback - it helps us see strengths and understand what needs to be worked on to make the service even more convenient. Our team is available 24/7 and is ready to help in any situation.

We will be glad to see you again and will do everything to ensure that further cooperation leaves only positive impressions.

With respect,
The COINDROP team.

Hello Viktoria,

Thank you for choosing COINDROP and sharing your experience! We appreciate any feedback - it helps us see strengths and understand what needs to be worked on to make the service even more convenient. Our team is available 24/7 and is ready to help in any situation.

We will be glad to see you again and will do everything to ensure that further cooperation leaves only positive impressions.

With respect,
The COINDROP team.

Hello Jack,

Thank you for choosing COINDROP and sharing your experience! We appreciate any feedback - it helps us see strengths and understand what needs to be worked on to make the service even more convenient. Our team is available 24/7 and is ready to help in any situation.

We will be glad to see you again and will do everything to ensure that further cooperation leaves only positive impressions.

With respect,
The COINDROP team.

The client is behaving inappropriately. They deleted their previous review, which had already received a detailed response, and posted the same review again. We ask the monitoring administration to take action against this abuse of the review system.

I don’t care what you call yourselves. I will not work with you, and I expect that you have deleted my data from your exchange. No one has ever humiliated me like this. This is a violation of all ethical and legal standards. I would rather leave my money where it is than go through such degradation. I will find a proper way to transfer my funds, and it definitely will not be with you.

Why are you blocking a potential client without completing the conversation? This is highly suspicious and only casts more doubt on your actions.
And why don’t you send me a photo of yourself, showing your face, your passport, your crypto account written by your hand on paper, along with a statement that you are of sound mind and conscious?

1. Constitution of the Russian Federation
• Article 23 — Everyone has the right to privacy, personal and family secrets.
• Article 24 (Part 1) — “Collection, storage, use, and dissemination of information about a person’s private life without their consent are not allowed.”
This means that without your voluntary consent, demanding such data is illegal (unless directly established by federal law).

2. Federal Law No. 152-FZ “On Personal Data”
• Article 5 (Part 2, Clause 2) — The processing of personal data must be limited to achieving specific purposes; collecting data “just in case” is not allowed.
• Article 6 (Part 1) — Processing is allowed only:
3. with the subject’s consent,
4. or if directly provided by law (for example, for tax authorities, police, courts, etc.).
If it is not a mandatory case, they cannot demand your data.
• Article 9 (Part 2) — “Consent to the processing of personal data may be withdrawn by the data subject.”
You can prohibit the use of photos and other data at any time.
• Article 18 (Part 2) — If providing data is truly mandatory by law, the operator must explain the legal consequences of refusal.
If they cannot refer to a specific federal law, their request is illegal.
• Article 21 (Part 1, Clause 5) — Processing must stop if consent is withdrawn.

3. Code of Administrative Offenses of the Russian Federation (KoAP)
• Article 13.11 — Violation of personal data legislation (illegal collection, storage, dissemination) entails fines.

How this sounds in a refusal statement

You can state directly:

In accordance with Article 24 of the Constitution of the Russian Federation and Federal Law No. 152-FZ “On Personal Data” (Articles 5, 6, 9, 18, 21), I forbid the collection and processing of my personal data (including photographs) without my voluntary consent.
Demanding personal data without a direct reference to federal law is illegal and falls under Article 13.11 of the Code of Administrative Offenses of the Russian Federation.

The administration of this exchange service is behaving inappropriately. I request that the monitoring administration take action and thoroughly check this exchanger. It seems impossible that everyone could be satisfied, with 600 positive reviews and only 3 negative ones. It gives the impression that this exchanger is buying reviews, as they all look as if they were written from the same template.

Thank you to the monitoring administration for assigning the appropriate tags. In turn, we will inform our colleagues from other exchange services about this client so that they do not encounter them and end up in the same situation as we did.

Do you really think I am going to use your exchanger or service? I have screenshots of my correspondence with you, which serve as evidence that you violated my rights and attempted to unlawfully obtain my personal data.

I will be contacting the competent authorities, up to and including the cyber police.

Hello,

We kindly ask you to stop duplicating reviews. Otherwise, we will be forced to restrict the ability to create new ones. According to the available information, the exchanger has no outstanding financial obligations.

Sincerely, administration of the BestChange exchanger monitor.