Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.

Hello Daniel loures, the specified request number is not valid, please contact the support chat and describe the essence of your request to the specialist.

What? Where can I send the screenshot of my request that is on hold until now?

Daniel loures, We apologize, yes, we do see your application, it was created outside the working hours of the specialist in this area, at the moment we are waiting for the final status from the payment provider

Ok waiting.

I've been waiting for my money for more than 15 hours and it doesn't arrive. I asked support to cancel and give me back my money and he asked me to check the rules for return. I demand my money back, or the pix.

Daniel loures, you created the application outside the working hours of the specialist in this area, this is initially associated with the delay in payment. The funds for your application have already been repeatedly submitted for payment, but we receive a cancellation from the bank, we have provided you with confirmation. We sent you a link to the refund policy due to the fact that the rules for returns are spelled out there and that we cannot take the address for returning funds in the support chat. You need to send the data for the return to us to the official email of the site from the email specified in the application.
As the specialist informed us, there are disruptions in the work of banking institutions in your country, which leads to the cancellation of the payment after sending.

I'm so far without answers and without my money.

I've been waiting for 24 hours. How do we solve it? I want my cryptos back, since they are not able to transfer.

Acabei de receber o dinheiro neste exato momento. Tudo se resolveu.
Obrigado.