Hello dear client.
We would like to clarify the situation a little.

You provided us with the details for making the transfer, for its part the service successfully completed the transfer to your account.
After some time, the client returned and said that there were problems with this account and he wanted to return the payment back.

For our part, we reported that the service, in accordance with the rules and conditions with which the client agreed at the time of creating the application and was familiar with them, does not accept funds back without prior approval, and also sends funds without acceptance, taking into account the client’s limits (about which the service cannot know) and without taking into account the bank’s conditions.

We informed the client that at the moment it is strictly forbidden to return funds back, since the banks from which funds are sent have monthly limits and receiving these funds will trigger the blocking of the account, both our funds that were on it, and the funds that were returned to the client at this time check.

The client either did not listen to us, or, as he reports, his bank’s support service did this. The wise bank itself decided to return the chargeback (which is impossible without the client’s consent), return the funds, and our account, along with our money on it and the client’s funds, was blocked due to violation of the limit conditions and suspicions of money laundering.

At the moment, the service is kindly in touch with the client and is ready to initiate account unblocking to return funds to the client. The service communicates and is always available to the client through official mail and online chat on the website.

The service is ready to help the client, although the client violated the terms and conditions of the service. But it will take some time to resolve this issue.

Please leave a complaint if the service violated the rules or terms of exchange. And not in the case where the client provoked the blocking of the service’s funds and his own and now has a claim against the exchange office.

Dear client, we are in touch and will help you solve the problem with the blocking of your funds, which occurred on your initiative.

It was not my fault. After your transfer, I received a Wise lock with additional verification. I did not want to return your funds and wrote to Wise about it. But they automatically refund such transfers.
Wise can return risky transfers if their system thinks so. Which is what happened.
I did not cancel your transfer and did not give any consent to it. Since I assumed that you just embezzle my funds under false pretenses. As I see it.

That's why I started to write to you and discuss this issue. What if the funds are returned to you.
I do not believe in any blocking of accounts after returning my own funds due to limits. Your limits do not allow you to get 943 euros of your own funds? That doesn't even sound crazy. Especially considering you are an exchanger.
Otherwise I will create claims until I get my own funds.

Aleksand, for our part, we are trying to explain this to you once again.

Banks have monthly limits of 20 thousand for sending funds and for receiving funds into your account. This is the general bank limit. When monthly limits are reached, another bank account is used. In your case, you initiated a refund that exceeded the limit.
And all our service funds that were on this account, and your funds, were frozen. On suspicion of money laundering.

Our service support clearly states that immediate refunds are strictly prohibited. After some time, you returned and reported that the refund was completed.

Even if your bank suspects that your account limits have been violated and requests verification of this payment, we will provide you with all the sender information in order for this payment to be credited.
But you said that you decided with Wise to send the funds back, which Wise itself would never do without the client’s consent.

Please do not renew your claims. The terms were not violated by the service. The client violated the rules of the service, but the service still wants to help the client.

Don't worry, evidence of account blocking and other evidence that has already been sent to the monitoring administration.

Please stop telling me magic stories.
I am a software engineer with 15 years of experience in bank processing. I know and understand how it works much better than you.
You can tell beautiful stories to your other users but not to me.
About Wise not being able to make a refund without my consent. He could and he did. I am not an idiot to refund without prior discussion and confirmation. And as I said I did not confirm the refund.

Suppose you have so badly organized with limits that every 20 transfers can block your account and you do not leave a free window of limits for such cases. I can believe that.
So you have every opportunity to unblock the funds and get my funds back. I expect that this will be done and I will get my funds back.
Let me know when it will be done.

Hello
It's been two weeks since the transfer. My money has not been returned to me. Can you tell me when to expect a refund?
I'm getting tired of this situation. These problems are usually resolved in a few hours. Instead of taking a vacation, I'm refunding my own money.

Hello user.
We would like to repeat that this situation happened directly through the fault of the client and led to the blocking of funds for both the client and the service itself.
At the moment, there are no changes to your application and the service will necessarily notify the client by email about the changes.

Remember that the client violated the terms and conditions of service, and a familiar client was informed at the time of filling out the application and a refund was made after successful payment to the client's account. What you absolutely cannot do and what is contrary to the rules of the service. At the moment, the service is restoring a blocked account due to the fault of the client.

I'm notifying you
If my money is not returned to my wallet by the new year.
I will consider it a ***.
You cannot withhold my money on flimsy excuses. There are no laws that allow you to do that.

In the first days of January I am returning to UK after my vacation.
Which you have turned into a complete nightmare for me.
I'll be writing to the Financial Services Authority(FSA).
I will then add you to every existing database of *** and ***. From the FTC Scam Alerts Database to ***.

If you think a bad review is all I can do.
I'm gonna disappoint you.
You have my wallet from which I made you a transfer just return my money minus your commission to it.
I expect a positive decision before the new year and let's forget about it.

If you send funds back after sending funds to the sender's account, do you consider this to be fraud?

We urge you not to threaten the exchanger when the exchanger comes to the meeting and tries to help you. Although the rules clearly state that returns are not accepted and you knew about this and gave your consent.

The service, contrary to its own rules, is trying to help you and also unblock your funds that you have frozen for us by your action.

Also, the service provided the monitoring with all the evidence that the payment to you was made successfully, after which the funds were credited back and the account was blocked due to your actions.

We ask you not to renew your claim, since the service did not violate the rules, they were violated by you.

This means that this claim is unfounded in relation to the exchange service.
If you have any comments, please leave them as a neutral comment, in accordance with the rules of this monitoring.

It's been over a month since the transfer. The money has not been returned. The problem has not been resolved. In fact, the exchanger embezzled $1000 for himself.
Do not use this exchanger!
In case of any problems during the transfer you will lose your money.

I asked Wise payment system why my payment was returned without my knowledge. Wise support said that the sender himself requested the refund.
When they told me that I broke the rules and returned the payment without their knowledge.

Dear client. As before, we will update you now. That after your decision to return the funds back to our account without receiving approval from us, you blocked our account. On which there was money, both ours and yours.

We are currently unfreezing this account and the problems that you have created for us.
This is not a quick process at all.
And we are interested in returning both your money and ours.

We remind you that according to the rules of the service, it is strictly forbidden to send transfers back without receiving approval from us. A rule that you violated and with which you agreed.

Therefore, we urge you not to reopen the claim, since we have not violated the terms and conditions.

And periodically check with support services regarding your translation.

It's been four months since my transfer. I still haven't received my money back.
And I'm not getting it. I can only inform you that I will be contacting the anti-fraud police in the UK.

I will have your site put on the fraud list.
Don't believe the reviews here. It's a scam.

Aleksand,
Dear customer, it is very strange that after violating the rules of the exchange point and causing problems both for yourself and the exchange point, you are threatening to spread false information about the exchange point and also accusing us of fraud.

Today, our customer support team provided you with a detailed response regarding the situation with your exchange. Please take this response into account and await the resolution of the situation regarding the return of the transfer made to us.