Hello Evgeniy Dmitriev,
you were not given this address for payment, we cannot know where and what you sent.

TRGN4jXgoj4oy6u5mnF36LadLm243jDuc1 here is the address you gave me earlier and here is the transaction hash d660987d8eac54c455b6f7f199540bcb974af80db8694a1305cc4090c1e0d363 for 492 usdt. this is your address that you gave me.

You said that the transaction investigation costs 999 usdt and gave the wallet number here. TQuVzj7416gpg38TgRd78d5oQ6Ts1sr5d7 Did I understand you correctly that for 999 USD you will be able to find out where my transaction for 490 USD is?

I transferred the money to their wallet and the issue was not resolved, be careful with this exchanger, I used to make transactions with them and everything was fine, but now they have hired inadequate employees who are not able to give a clear answer and behave rudely. I do not recommend working with them.

Hello Martin,
The above does not correspond to the procedure. in client funds 9.2% of funds received from the dark market and 16% of sanctioned funds. Naturally, the receiving platform blocked the input transaction and, during the standard proceedings in AML cases, a verification was requested.

I checked my wallet right now, and my etc wallet is not risky. The exchanger is actually Russian and there is a possibility that it transfers personal data of users to Russia or fraudulently steals money from users. In the chat they address me with ridicule and cynicism. In correspondence with me, in the chat, they treat me with ridicule and cynicism.

Martin, you sent a screenshot from our website with the inscription “We do not work in Moscow” and wrote that it says “We work in Moscow”, as far as we know, these are all your arguments, we will provide the screenshot and correspondence upon request.
We expect the requested information from you.

Hello,

Unfortunately, according to the AML analysis performed, the cryptocurrency you sent is High Risk or associated with illegitimate sources such as DarkMarket, Sanctions, Enforcement action, or marked with other high-risk labels (screenshot: https://bc.to/IoilPC).

In this case, according to the information security rules, the international AML/KYC policy https://www.bestchange.ru/faq.html#frozen-transaction and the exchange service regulations, additional verification is required to consider a refund. You agreed to the rules and the AML policy of the exchanger when creating the order.

The status of your complaint is changed to neutral with the capability of commenting.

Sincerely, administration of the BestChange exchanger monitor.

26.07. I provided the exchanger all the requested documents for verification of AML. Passport photo, selfie, address and I also explained and provided screenshots of where I purchased the bitcoins. The funds (20 000 USD) have not been returned yet.

Hello,

Dear user, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.

Sincerely, administration of the BestChange exchanger monitor.

Hello Izat Dogdurbekov,

We demand an explanation of the letter you have sent us earlier.
We studied your Excel spreadsheet and haven’t understood what it is about. What did you mean by “electronic fingerprints” and whom do they need to belong to? We demand a detailed explanation of the situation to form an answer to your request.

The provided reasons are not sufficient to disclose information about UBO and other beneficiaries.

Unclear why, based on the Chainalysis tool and other analytical services, you provide irrelevant conclusions in the Excel spreadsheet.

We demand you reveal the route of movement of stolen funds, supported by the transactions from the victim’s wallet to one of our marked wallets, and formalize it properly based on the mentioned analytical service, so that it would look like a document, instead of your imagination.
Meanwhile, having checked the wallets you specified, we have not found a single intersection with our cluster, and the tone of your communication with us we regard as blackmail and unprofessionalism which is based on guesswork.

We would like to note that we also use the services you specified, and have contacts in all the structures you indicated where we are marked as a service. Taking into account all the information above, we ask you to stop the threats and move on to a constructive dialogue if your goal is mutually beneficial cooperation.

Otherwise, we will bring this case to public discussion through relevant media and require you to provide materials based on which you decided that 001k.exchange is engaged in money laundering. We will also ask you to provide at least some facts proving that you contacted us earlier.

All of our contacts are completely public and accessible on our website and there are at least three communication channels for contacting us. We will also require you to explain why you reached out to us specifically, although other services are indicated in your table, and ours does not appear.

Sincerely,
001k.exchange Team

Hello Serhii,
These are the features of the market in the city of Kyiv
The courses on the site correspond to reality, we immediately provided you with a detailed answer to all your questions. Your threats of reviews and inadequate response were inappropriate in this situation, and more like a deliberate attempt to tarnish the reputation than the behavior of a real client.

Such market features must be immediately indicated on the website. And it is necessary to indicate the real exchange rate, and not a specially underestimated one. With such actions you initially mislead your customers.

Serhii, We will repeat ourselves, stop blaming us baselessly. The course is real as we wrote to you, but you continue to write things that do not correspond to reality.

I have saved all the correspondence with your manager, so if you need proof, I will send it. Or do your managers then earn extra money from the company’s clients and don’t say anything to the company’s management?

Serhii, It’s enough to go through the facts and describe your own fantasies as truth. You are denied exchange transactions.
All the best

And all the best to you. The main thing is that you stop misleading your customers. And you confirmed my fantasies in your first comment when you said that this is “the reality of the Kyiv market.” You won’t last long in the market with this approach). By the way, the exchange was done very quickly by another company, without the additional commissions that you requested and no one asked what color my dollars were))) Good luck!)))

Hello Vlad, this page is intended only for comments on the work of the exchange office 001k.exchange and not for comments on the work of telegram bots.

I’ve found 001k.exchange here on the bestchange.com. Right on the top of they website said that they have a telegram bot. You can see it even on the picture of exchanger here on bestchange.
It’s obvious that bot and site is the same. I’ve got message from a bot to delete a comment here the same minute I’ve posted it.

Vlad,

vlad , This page intended only for claims about exchange office 001k.exchange .Not for any telegram bots.

Admin,

My claim is absolutely clear and detailed. I’ve explained how my claim is connected to the exchange office 001k.exchage

Vlad, from your words - you exchanged in a telegram bot . this page not for discussion of any telegram bot

On your telegram not which is advertised in the top of your website

Admin

Hello Vlad.

Unfortunately, in monitoring there are no exchange offices that exchange via Telegram channels. All exchange requests are created exclusively on the site of exchange offices and the exchange is made there.

Kind regards, BestChange administration.