Conditions of exchanger participation in the monitor

BestChange company is aimed at a long-terms and mutually beneficial cooperation with its partners. We create a comfortable environment for the whole exchange market to work. To organize effective interaction between clients and exchangers, increasing their loyalty, attraction of new clients, as well as to organize consensus on the service BestChange, the current rules of work were formed.

Administration of BestChange has the right in case an exchanger violates the rules of participation in the monitor, switch off the exchanger from the listing on the term from 4 hours. The violation must be eliminated when the exchanger is switched off. In case of repeated violations, the exchanger can be switched off from the listing for longer terms, total refusal from further cooperation is possible.

After an exchanger is listed in BestChange monitor, the administration must follow the following rules:

Transfer accurate up-to-date information to the monitor, set exchange rates at which exchanges are actually done.
1. All costs must be taken into account in the exchange rate:
  - related to the sending of funds from the exchanger, charged from the amount received by the client;
  - related to the sending of funds from the client's side, if payment is accepted using a third-party payment system.
2. Take into account the highest values of the costs associated with the exchange, if costs can vary for the same direction.
3. Cease sending a direction to the monitor if there is no opportunity to transfer the correct rate.
4. Independently and timely set all necessary labels in your export file when appropriate conditions arise.
  The description of labels used in the monitor is available on this page.
5. For each exchange direction set the amount of reserve, as well as a minimal and maximal exchange amount, corresponding to the minimal and maximal amount the exchanger can take in one order.
6. During out-of-office hours, switch off exchange directions working in manual or semi-automatic regime.
7. Transfer to monitor the direction, the exchange in which is carried out directly by the employees of the exchanger or by another person who has a contractual relationship with the exchanger.
  In case of execution of the exchange by third parties, inform the monitor administration about it.
Do not offer pseudo-favorable conditions with the aim of unreasonably reaching the first lines of the rating. It is prohibited to manipulate rates, including:
- systematic unjustified change of the course in the interval of up to 30 minutes for illegally changing your position in the rating;
- changing the rate, systematically associated with the transition of users from listing of our monitoring to the site of the exchanger;
- changing the rate, systematically coinciding with the creation of applications for the site of the exchanger.
Fulfil order creation, giving and receiving payment details through the website of the exchanger.
It is forbidden to create an order without specifying the client's email.
1. For a new order, not give or receive payment details with a help of messengers or any third-party communication channels.
2. To be able to make any adjustments to the previously established application, it is allowed to provide and accept payment details using the client's email address specified during the application creation only after receiving an answer to the security question from the client. The algorithm is the following:
  - Accept and process the client's request to change payment details only from the email specified in the initial order.
  - Send a reply containing a request to confirm the changes, as well as a randomly generated verification code.
  - Receive an email from the client containing a confirmation of agreed changes as well as the code generated in the previous step.
3. At the moment of creation or changing an order, send an email to the address given by the client of this order, specifying all the parameters of the exchange and payment details of the parties, including:
  - payment details of the client with the help of which the order will be paid for;
  - payment details of the client, with the help of which the funds from the exchanger will be received;
  - payment details of the exchanger given to the user to pay for the order;
  - amount in the currency given by the client;
  - amount in the currency received by the client;
  - the date and time of the expiration of the unpaid order;
  - the exchanger's contact information.
Provide on the exchange execution page accurate, up-to-date, and exhaustive information on the conducted exchange, including conditions under which the customer's funds are considered to be received by the exchanger (for cryptocurrencies, it is the number of network confirmations or appearance of the transaction in the network).
1. If an exchanger reserves the right to change the exchange rate of an order after the customer has made a payment, then it must provide the following data on the order creation page:
  - conditions under which the exchange rate may be changed;
  - name of the exchange whose rate is used to calculate the rate for the order.
  If the exchange rate is recalculated, it is necessary to notify the customer before making a payment, according to cl. 3.3, inform them about the refund conditions and offer a refund. Payment within an order whose exchange rate has been recalculated may be made only after receiving the customer's consent.
2. When transferring funds to the client in a currency, different from the currency to be received in the specified exchange direction, specify the exact amount the client will receive at their account after conversion.
3. For the exchange directions involving cash, an exchanger must post on the order creation page and send to the user's email address the following information about exchange conditions:
  - order number;
  - exchange direction;
  - name and amount of the currency to be paid by the customer;
  - payment method used by the customer;
  - conditions under which the funds are considered to be received by the exchanger (for cryptocurrencies, it is the number of network confirmations or appearance of the transaction in the network);
  - conditions under which the exchange rate will be fixed;
  - name of the currency for the customer to receive and its amount as calculated at the time of the order creation;
  - name of the exchange whose exchange rate is used to calculate the amount to be received by the customer;
  - fixed commission of the exchanger charged from the amount paid by the customer;
  - city where cash is transferred;
  - date and time with an indication of the time zone.
Support the client until the actual receipt of the payment. An exchange is considered as completed only after the funds have been received by the client.
Provide timely communication with counterparties, information platforms, authorities and government agencies.
1. Provide timely reply in a respectful and comprehensive manner:
  - to the complaint of the user who placed a negative review on the exchanger's page in the monitor;
  - to the question of the user submitted via communication channels supported by the exchanger.
2. Provide reasoned replies on public informative platforms (forums, social networks, Q&A services etc.) to users claims within 24 hours after receiving a notification from the monitor's administration or 48 hours from the moment of the claim submission.
Provide substantive reply to the administration of the monitor on the subject matter no later than 24 hours from the time of publication or receiving a request by email.
Not post fake reviews on its page in the monitor (reviews written by people who have not used the service of the exchanger).
Withdraw the client's claim only if the financial obligations to the client are fulfilled in full, or if the regulated exchange period has not yet passed.
Not transfer or disclose personal information received from users to third parties, as well as provide safety of personal data of users verifying their account.
Fulfill all financial obligations in compliance with the exchange performance regulations stated on the exchanger's website. The exchanger's refund commission charged from customers for the orders for which an exchange was not completed must not exceed the actual amount of costs related to the refund.
For operations when cryptocurrencies sent to the client:
- financial obligations are considered fulfilled by the exchanger after the transaction receives a confirmation in the blockchain network;
- the amount of commission for the transaction must ensure the completion of the order in time specified in the exchanger's terms of service.
Inform the administration of the monitor in advance about change of owners or top management, registration or location of the exchanger, contact information as well as other significant changes in exchanger's activity.
It is prohibited to create associations, syndicates, cartels for the purpose of monopolization, preventing other monitor participants from receiving client traffic, reducing the quality of competition between monitoring participants.
Ensure the purity of assets sent to clients: Ensure that cryptocurrency transactions sent to customers comply with the FATF anti-money laundering requirements. Red risk indicators (dangerous sources) in the cryptocurrency transactions sent to customers must have zero values.
As indicator values may change over time, it is necessary to monitor the risk indicators of wallet addresses that the exchanger uses to make payments to its customers.