ZEN EUR account: transfers, cards, fees, and platform features
ZEN.COM is an international fintech company providing financial services to both private and corporate clients. The company was founded in 2018. Its headquarters are located in London.
ZEN.COM operates under an EMI (Electronic Money Institution) license issued by the Bank of Lithuania. This type of license allows the company to issue electronic money, open payment accounts, and provide payment services to clients.
Thanks to this, ZEN can offer financial services across the countries of the European Economic Area, including EU member states as well as Iceland, Liechtenstein, and Norway. This is possible under the "European passporting" principle: a financial company licensed in one EEA country can provide services in other EEA countries without obtaining separate licenses in each jurisdiction.
In 2024, ZEN also obtained a Major Payment Institution license in Singapore and a separate FCA (Financial Conduct Authority) license, allowing the company to operate in the UK financial market in compliance with local regulatory requirements.
In November 2020, the public launch of the ZEN payment service took place. In 2022, the company received the Digital First certificate from the international payment system Mastercard, confirming the high security standards of the bank cards issued by the platform.
A key feature of Mastercard Digital First cards is that the card number, expiration date, and CVC code (Card Verification Code) are not printed on the physical card. Access to the card number, expiration date, and CVC code is available only through the ZEN mobile application, reducing the risk of payment credential compromise if the card is lost.
According to ZEN.COM itself, over the past 6 years, the company has attracted more than 1.5 million private clients and around 10,000 corporate customers across the EU and the UK. The most active user growth has been observed in Lithuania, Romania, Spain, and France. The company's total revenue for 2025 exceeded ˆ115 million.
At the same time, ZEN.COM plans to expand into Asian countries if the company obtains the required licenses.
ZEN payment system and euro transaction features
ZEN is a multi-currency platform that allows users to manage several accounts and make various payments, including euro transactions, within a single convenient application.
Holding financial service provider licenses in the EU makes ZEN a convenient platform for digital euro payments and for storing and exchanging currencies. The ZEN service is especially useful for people traveling across Europe, paying for purchases, or earning income through employment or business activities in the EU.
The ZEN platform supports international SWIFT* and SEPA* transfers (Instant and Standard). This enables users to make fast transfers within Europe, often completed in under 10 seconds.
* SWIFT (Society for Worldwide Interbank Financial Telecommunication) is an international interbank system for transmitting financial information and conducting payments.
* SEPA (Single Euro Payments Area) is a European bank transfer system created to make euro payments within Europe as simple as domestic transfers within a single country. SEPA includes EU countries as well as several other states and territories. The key difference between SEPA and SWIFT is that SEPA operates only with euros and mainly within the European financial zone, while transfers are generally faster and cheaper.
Platform account holders can issue a ZEN Mastercard payment card for paying for goods and services in euros. One feature of this card is that if there are insufficient euros during a purchase, the system automatically converts the other currency to euros.
In addition to physical cards, ZEN users can access virtual and disposable cards for secure online payments. A disposable card is automatically deactivated after a payment is completed, reducing the risk of repeated charges or data leakage.
How to open a EUR account in the ZEN payment system
Not only EU residents but also residents of several other countries, including the United States, Canada, Japan, Turkey, and Georgia, can create a ZEN account. The list of documents required to open a Euro account on the ZEN platform depends on the country of residence. Depending on the user's location, the following may be required:
- Passport (in all cases);
- National identity card;
- Permanent residence permit;
- Driver's license.
For example, residents of the United States, Canada, Japan, and Georgia only need a passport to create a ZEN account, whereas residents of Sweden, Austria, Germany, Spain, and Finland must provide all the documents listed above.
Only individuals aged 18 and older can create a ZEN account. This can be done directly in the application without visiting an office — users only need to scan their documents and face.
This remote identification procedure complies with modern KYC (Know Your Customer) and AML (Anti-Money Laundering) requirements used by European financial institutions to verify customer identities, confirm the lawful origin of funds, and prevent financial crimes, including fraud and illegal financing.
Creating an account on the ZEN platform involves several simple steps:
- Download and install the application from the App Store or the Google Play Store. After launching the app, select the option to create a personal ZEN account.
- Enter and confirm a valid phone number using a one-time verification code, then specify the country of residence, citizenship, and email address. If the country is supported, the application will display the required identity verification documents.
- Scan identity documents and the user's face to verify compliance;
- Complete account setup. At this stage, users can specify a mailing address and confirm the source of funds.
After setup is completed, users gain access to all core ZEN services:
- Sending and receiving funds in EUR;
- Issuing a payment card;
- Use the benefits of the tariff plan selected during account setup.
To start using the ZEN payment service, users only need to top up their account in euros. This can be done in several ways:
- Cash deposits through ATMs;
- Internal ZEN transfers;
- International and interbank transfers;
- Transfers from a bank card using the account number;
- Through payment systems and services such as PayPal, BLIK, Skrill, and others;
- Through partners or exchangers listed on the BestChange website.
It should be noted that the list of available deposit and withdrawal methods depends on the user's location.
Operations available on the ZEN platform
In addition to standard internal and interbank transfers, ZEN allows users to pay for purchases, including utility bills, tour operator services, and online subscriptions, and even receive cashback in euros. According to the official ZEN website, cashback from partner merchants can reach up to 15%, depending on the store and promotional conditions. ZEN also offers enhanced purchase protection through ZEN Care and extended warranties for selected products purchased with the service's card.
The service also provides additional features such as cryptocurrency purchases and exchanges, as well as DCA (Dollar Cost Averaging)* strategy setup for regular euro investments into digital assets.
* DCA (Dollar Cost Averaging) is an investment strategy in which a user regularly purchases an asset for a fixed amount regardless of the current market price. For example, a person invests ˆ100 into cryptocurrency every month:
- When the asset price is high, they buy less.
- When the price falls, they buy more with the same amount of money.
Over time, this creates an average purchase price, reducing the impact of sharp market fluctuations and lowering the risk of investing a large amount at the market peak.
ZEN fees and limits for euro transactions
ZEN limits depend on the transaction type. For example, the daily account top-up limit is ˆ3,000. The limit for a single transfer ranges from $5,000 to $25,000, depending on the transfer recipient. Meanwhile, the monthly transfer limit ranges from $25,000 to $75,000, with a maximum of 150–200 transactions. The purchase limit is up to ˆ30,000 per day.
However, standard purchase and cash withdrawal limits can be adjusted through the application without contacting customer support.
The fee for topping up a ZEN euro account depends on the tariff plan. If an EU client uses the free plan, the top-up fee is 0.5%; otherwise, no fee is charged. However, for foreign residents, top-ups are always subject to fees: 3% of the transaction amount on the free plan, 2.75% on the Gold plan, and 2.5% on the Platinum and Professional plans.