XChangic exchanger

Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.

Hello Alex,
Thank you for your detailed message.

We understand your concerns regarding the AML/KYC verification request for this transaction amount. However, please note that the freeze was not applied manually by our side. The transaction was automatically flagged by the wallet/compliance system during the AML screening process, which is outside our direct control.

Additionally, before creating an order, there is an AML/KYC confirmation checkbox that must be accepted in order to proceed. The same conditions regarding possible verification requests are clearly mentioned there and agreed to during order creation.

We also want to assure you that all submitted personal data and documents are transferred and stored through secure and protected channels only, and handled confidentially according to compliance procedures.

Unfortunately, without completing the requested verification, neither a refund nor a balance credit can be processed, as this depends entirely on the compliance provider’s approval.

You may first provide the TXID and transaction screenshots for initial review, but identity verification will still be required in order to proceed further with the frozen funds.

Thank you for your understanding and cooperation.

Your response raises even more concerns for me.

You state that the transaction was frozen not only by external AML providers but also by your own internal monitoring systems. However, you still refuse to provide:

- the specific reason for the freeze,
- the risk category,
- the compliance provider involved,
- or any evidence supporting your claims.

At the same time, you are requesting highly sensitive personal data, including passport scans and biometric-style selfies.

Please understand that from a customer perspective, this behavior appears extremely questionable, especially considering:

- I have successfully used your service before,
- these funds have already been exchanged multiple times over the last 2 years without issues,
- and the amount involved is only around $100.

If this freeze was initiated by a regulated third-party AML/compliance provider, please identify that provider and explain the legal basis for collecting and processing my personal data.

If this request is based solely on your own internal decision without transparent justification, then I have serious concerns regarding the legitimacy of your data collection practices and compliance with privacy regulations, including GDPR requirements related to proportionality, transparency, and lawful basis for personal data processing.

Please note that without proper transparency, this situation may reasonably appear as an attempt to collect sensitive identity documents under vague AML claims.

If this issue is not resolved properly, I will consider filing formal complaints and reports through:

- BestChange,
- domain and hosting abuse channels,
- consumer protection and trade complaint platforms,
- and privacy/data protection complaint channels regarding the handling of personal information.

At this stage, I again request either:

1. transparent evidence and clarification regarding the alleged AML issue,
or
2. a return of the LTC to the original sending address.

Thank you.

Alex, Alex, Thank you for your message.

We understand your concerns and appreciate you taking the time to explain your position.

Please note that internal compliance procedures, screening methodologies, risk-scoring parameters, or details of third-party monitoring systems. These checks are part of our compliance process and the information is treated as confidential.

At the moment, your transaction remains under compliance review. We understand that this situation may be frustrating, especially considering the transaction amount and your previous experience with our service.

Our team is currently trying to resolve the matter and review all available options. we will gladly add them to the case for further review. Depending on the outcome of the compliance review and the options available to us, we will also explore whether a refund can be arranged if permitted.

Please understand that we cannot guarantee any specific outcome while the review is still ongoing, and additional verification may still be required before the case can be resolved.

Any personal information submitted for verification purposes is handled securely and confidentially in accordance with our privacy policy.

We appreciate your patience and cooperation and will do our best to assist in resolving this matter as quickly as possible.

Thank you for the clarification.

I appreciate that the matter is now being reviewed more seriously.

At this stage, my preferred resolution would be a refund of the LTC back to the original sending address, since I am not comfortable providing highly sensitive biometric-style verification documents for a transaction of approximately $100 without clear transparency regarding the compliance trigger.

As I already explained:

* these funds were legally obtained from freelance marketing work,
* they have been stored for a long period,
* parts of the same funds have already been exchanged multiple times over the past 2 years without issues,
* and I have also successfully used your service before.

I am willing to cooperate reasonably and can provide:

* TXID confirmation,
* screenshots of transfers,
* and basic explanatory information regarding the source of funds.

However, due to the sensitive nature of passport selfies and identity documents, I would strongly prefer resolving this matter through a refund rather than extensive KYC verification.

Please let me know whether a refund to the original sending address can be arranged after your review.

Thank you.

Alex, We understand your preference for a refund and have noted your request. At this stage, however, we kindly ask for your patience while our review is still in progress. we are currently reviewing the available options. Once the review is completed, we will be able to provide more specific information regarding the possible next steps, including whether a refund can be arranged.

Until the review is finalized, we are unfortunately unable to confirm any particular outcome.

We appreciate your cooperation and understanding. We will update you as soon as we receive a final decision from the review team.

Thank you for the update.

I understand that the review is still ongoing.

Please note that I have already fully explained the source of funds and transaction history, and I have also expressed my preference for a refund to the original sending address instead of providing sensitive biometric verification documents for such a small transaction amount.

At this stage, I kindly ask you to provide:

* an estimated timeframe for completion of the review,
* and confirmation that my case is actively being processed.

I hope this matter can be resolved professionally and within a reasonable timeframe without unnecessary escalation.

Thank you.

Alex, We can confirm that your case is actively being processed and remains under review. Please be assured that your case has not been overlooked and is currently being handled by the relevant team. We will contact you as soon as the review has been completed or if any further information is required from your side.

We appreciate your patience and understanding while this process is ongoing.

Thank you for the update.

I appreciate that the case is actively being reviewed.

As previously mentioned, I am fully willing to cooperate reasonably and provide transaction-related information such as TXIDs and transfer screenshots if needed.

At the same time, due to the small transaction amount and the sensitive nature of biometric identity verification, my preferred resolution remains a refund of the LTC back to the original sending address if possible.

I will wait for the outcome of your review and hope this matter can be resolved fairly and promptly.

Thank you.

Additionally, I independently checked the wallet/address through a Chainalysis OFAC sanctions screening tool.

The result states that the Litecoin address is NOT present on official OFAC sanctions lists.

Check details:

* Crypto asset: Litecoin (LTC)
* Analyzer: Chainalysis OFAC Sanctions
* Date of check: June 2, 2026

The result confirmed that the address is not associated with sanctioned entities.

This further supports my position that the funds are legitimate and that there should not be any serious compliance concerns regarding this transaction.

Thank you.

Alex, At this stage, we kindly ask for your patience while the review process is completed. Once we receive the final outcome, we will inform you accordingly and provide any updates regarding the next steps. In the meantime, you are welcome to contact our support team at any time.

Thank you for your understanding and cooperation.

The issue is not resolved yet.

The funds have neither been exchanged nor refunded, and no final decision has been provided by the exchanger.

At the moment, the transaction remains frozen under an unspecified “compliance review” without any clear timeframe or transparent explanation.

Therefore, I cannot consider this claim solved until:

* either the exchange is completed,
* or the LTC is refunded back to my original wallet.

Please keep the claim open until the matter is actually resolved.

Hello,

I would like to point out that no clear review timeframe has been provided so far, while the transaction has already been delayed for an unreasonable amount of time considering the amount involved.

At this stage, the continued freezing of funds without a defined timeline, without transparent justification, and without any formal compliance report is becoming increasingly concerning.

I have already:

* cooperated in good faith,
* explained the source of funds,
* confirmed prior successful transactions,
* and even independently checked the wallet through a Chainalysis OFAC screening tool, which showed no sanctions issues.

Despite this, I still have not received:

* any estimated resolution time,
* any explanation of the specific risk,
* or confirmation whether a refund is possible.

Please understand that indefinite holding of customer funds without clear communication creates serious reputational and legal concerns for your service.

If this matter continues to be delayed without meaningful progress or resolution, I will have no choice but to escalate the situation further through:

* public monitoring platforms and exchanger review services,
* consumer complaint channels,
* and formal reports regarding the handling of customer funds and personal data requests.

I am still hoping to resolve this matter cooperatively and without escalation.

Please provide:

1. an estimated timeframe for the review,
2. clarification on whether a refund remains possible,
3. and the current status of the case.

Thank you.

Alex, Your Transation has been refunded

Refunded. Closed.

Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.

Hello Mark, We understand your concern, but we’d like to clarify the situation.

We did attempt to send the payment earlier, and before proceeding, we also took your confirmation to ensure everything was correct from your side. The payment was then sent accordingly via PayPal.

At the moment, the transaction is showing as unclaimed, which typically means there’s an issue on the recipient’s end (such as the account not being set up to receive payments yet).

Additionally, the maximum processing timeframe of 48 hours has still not expired, so the payment is still within the expected window. Thanks

Dear Mark,

Please refrain from submitting duplicate reviews. Duplicate review will be removed. Kindly continue the communication within this review, which has been restored after being deleted by you.

Sincerely, administration of the BestChange exchanger monitor.

Mark, We attempted to send the payment multiple times, but due to an error, the PayPal transaction could not be completed. After several unsuccessful attempts, we issued a refund. Thanks

Hello Dmytro, Thank you for sharing your feedback. We’d like to clarify a few important points for transparency.

The processing time limits for exchanges are clearly stated on website. In this case, the required conditions were not met within the specified timeframe, and the transaction could not be completed within the allowed time.

Additionally, our team made multiple attempts to send the payment to your PayPal account from different accounts. However, each attempt resulted in an error on PayPal’s side, likely due to an account or system-related issue beyond our control.

As outlined in our terms, once the time limit expired, the transaction was no longer eligible to proceed. The funds were therefore fully refunded in accordance with our policy.

We understand that delays can be frustrating, but the process followed was in line with the terms clearly mentioned. Thanks