Information from the exchanger administration(own it?)
Changelly is a popular cryptocurrency exchange providing the ability to instantly and seamlessly exchange over 150 altcoins at the best market rate or buy BTC, ETH and BCH using a bank card.
Operating since 2015, Changelly has attracted over 2M users from around the world.
Changelly doesn't fix the exchange rate, hence your funds are always converted at the best available rate at the moment of exchange. Changelly fixed rates are available only through our partners: Exodus, MyEtherWallet, Coingate, CoinSwitch, Coinomi è Enjin.
Changelly reserves the right to apply the AML/KYC procedure to particular users, addresses and particular transactions of crypto assets. By accepting Changelly ToS, users agree to provide their identity documents
and proof of the origin of funds when necessary.
Should you have any questions about Changelly, please don't hesitate to contact us at firstname.lastname@example.org
A message with information about confirmation and feedback management will be sent to your e-mail address
Use this type of feedback only if get no money from the Changelly exchanger after it is due. When the funds from an exchange or refund operation reach your account, the claim must be dismissed.
Make sure that you specify the exchange request number in this case – it will help the Changelly administration solve the problem faster.
If you just do not like the service at Changelly and you want to share your opinion – select the Comment feedback type.
* Request number:
Add a comment:
(December 20, 2018 | 01:32)
Best exchnage ether to dcn
(November 16, 2018 | 23:36)
The exchange from yesterday has not been completed. Support responds to the mail - wait. More than 24 hours have passed and when the exchange is finally executed it is not clear. Exchange made from the site coinpayments.
(November 16, 2018 | 18:10)
Beware of this scamming website. Very poor customer service and they will take Your money and just say to You please wait two weeks. So many messages about this scam platform. SCAM BEWARE
(November 6, 2018 | 14:19)
I have 2 exchange j5lubd8r5b8prerj mqv0r0nb29rqeqqa, BTC to DASH.
I send them all documents, but i wait my exchange 24 hours.
And support dnt respond me.
(October 29, 2018 | 04:55)
Very user friendly system and a hassle free transfer. highly reccomended.
(October 17, 2018 | 02:43)
Please check my ID 669004.
I made a change on your system, i sent you usdt (on your adress 1DLkDgcg1v27d9oJRCss7fQuBeYzapz1dj) in order to send me bitcoin but untill now i didn't receive my funds. It's unormal to take all this time even if that the operation is confirmed and this the proof on blockchain usdt (https://omniexplorer.info/address/1DLkDgcg1v27d9oJRCss7fQuBeYzapz1dj)
txid of the operation is https://omniexplorer.info/tx/53a9444f8a41d3e0d2ea0554ba1fa676dc4bebfe59d610f1f8f031a40bd6f277.
send me my funds on the adress of bitcoin that i gave you.
(August 15, 2018 | 21:31)
Very slow services, my payment got 8 confirmed then my exchange execute, don't recommend this for person how need money asap.
(July 27, 2018 | 19:59)
They cancel the transaction after receiving the payment.
They do not return the money and they only tell you to wait. 3 days have passed waiting.
Do not trust this changer.
(July 26, 2018 | 23:52)
First time i made an exchange. And they gave me address where I sent minimum litecoin to exchange btc. After sending the amount to the address I confirmed that I made payment. But afterwards I saw another address to give them. And payment twice. It was not my fault. It's their system problem.
(June 26, 2018 | 08:58)
One of the best exchanges around there, so fast and very friendly user interface, just love it!
(April 14, 2018 | 12:24)
11.04. I changed the BTS 0,3 btc to the monero, wrote Sorry! The transaction was not completed. support does not answer !!! Return the money!!!
(February 20, 2018 | 12:14)
Using Changelly is a good experience, user-friendly interface, just a few clicks - and that's all it takes. Love black&green design too.
Christopher M Lahey
(December 28, 2017 | 17:06)
Changelly is a TOTAL SCAM!!!! Please do not use !!!! I sent $400 worth of BTC for Ripple and all I got back was a message that my receipt of the Ripple coin has failed "Sorry" Meanwhile my BTC went through with no troubles.... Someone got my BTC and not I have no recourse and am out my Bitcoin!!! SCAMMERS I hope someone gets mad enough to take action!!!!! If you got ANYTHING out of an attempted transaction feel lucky!!!!
Changelly why did I not receive the Ripple coin in TRANSACTION # E3186CB608BE???? Someone took my Bitcoin but I never received my Ripple coin. I did receive a nice "Sorry" but SORRY That wont cut it. I want either my Ripple Coin or my BTC back!!
(October 12, 2017 | 13:47)
Changelly delivers a rare combination of coin variety and incredible design - I am simply thrilled with the results! Working with Changelly is effortless - it has the business savvy to quickly grasp concepts and my exchange was rather smooth. Thanks!
(October 12, 2017 | 13:45)
Thank you very much, guys! It was very easy to exchange my Xem Coins to Lite Coins and the fees are reasonable and all went so fast and smoothly! Keep up the great work!
(October 11, 2017 | 15:44)
Trustworthy exchange service. Fast and reliable support!
(October 11, 2017 | 15:30)
My experience with Changelly has been outstanding. They were efficient and fast in helping me solve my issue and had resolved it with no problem at all. I use them regularly and will continue to do so in the future.
(August 15, 2017 | 12:31)
They always wait for the time when the currency you are selling is in the lowest point againist the one you are buying to complete the exchange!
(August 14, 2017 | 18:26)
Exchange status 1 LTC to 0.1446 BCC
Transaction ID: c4c6ccfa8118
Why is so long transaction? Please sed me BCC now.
(August 10, 2017 | 06:50)
Tried to buy XEM for USD. Sent 50$, received 19$ less XEM
Friend tried this exchange too - same result.
Changelly exchange service's most popular directions for the last 30 days: